Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Military professional with experience managing teams, maintaining heavy equipment and producing graphics, overlays and reports, as well as disseminating tactical information. Experienced in network and user support, troubleshooting and software analysis. Trustworthy leader seeking role in the Telecommunications industry.
Skills
Strong customer focus
Complex technical information
Works well in a team environment
Troubleshooting
Critical thinking
Telecommunications specialist
Network connectivity knowledge
VOIP installation and repair
Routing protocols knowledge
Exceptional communication skills
Skilled in call center operations
Adheres to customer service procedures
Committed to maintaining data integrity
Avaya Software knowledge
Advanced Word and Excel spreadsheet functions
All Windows OS
Competent with power tools
MS Office proficient
Work History
05/2011 to CurrentRepair Service ClerkMccain Foods | Charlotte, NC,
Providing excellent customer service for 911 Public Service Answering Points (PSAP's) along the east coast from New York down to Florida.
I help maintain the networks for hundreds of 911 emergency centers in the United States.
Troubleshooting and testing with Network Operation Centers (NOC), Maintenance Control Offices (MCO) and Regional Network Centers (RNC).
Responsible for testing, research, correction, referral, follow-up, date negotiation, times, access arrangements with customers.
Initiate and/or receives trouble reports and works to resolve the customer's problems by working with other departments and vendors.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
03/2007 to 07/2009Field RepresentativeAt & T | Lugoff, SC,
I installed, maintained, and would troubleshoot proprietary hardware and software devices used to collect television viewing data.
Managing a geographic assignment of numerous Nielsen households across New York, New Jersey, and Connecticut, I provide excellent customer service to ensure a positive experience for our Nielsen Families.
Installation of proprietary LAN hardware to communicate through Landline and Wireless technology through VPN.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
09/2005 to 09/2006Cable Technician180 Connect | City, STATE,
Installing, maintaining, and repairing Coaxial Cable (RG-59, RG-6, RG-11), VOIP(Voice Over IP) phone service as well as High Speed Internet.
Programmed and troubleshot devices following installation.
Ran cables and connected receivers.
Repaired malfunctioning system components.
Attached electrical and telephone wiring to properly connect components.
Installed cable support systems and prepared workstation outlets.
Fed cables through access holes, roof spaces and cavity walls.
Positioned and terminated cables, wires and strapping.
Drilled holes for wiring in wall studs, joists, ceilings and floors.
Isolated faults in units and components.
Calibrated and monitored devices following installation.
09/2001 to 09/2005Network Switching Systems Operator/Maintainer/ SupervisorUS Army | City, STATE,
Installs, operates, supervises, and performs unit maintenance on systems control center, node center switch, extension node switches, associated multiplexing equipment, net radio interface equipment, communications security devices, and remote transmission radios; troubleshoots using digital multimeters, computer terminals with diagnostic readouts and board level LEDs and configuration switches.
Initializes and loads data base; positions, assembles, and interconnects equipment components; operates motor vehicles and power generation equipment; adjusts and aligns equipment to prescribed tolerances; interprets and uses operating instructions, data base information, and system diagrams; establishes and maintains net connectivity; inputs and receives information from system control center for transmitting and receiving operating directives and data base input/output; provides subscriber assistance; interprets computer printouts to troubleshoot and replace faulty line-replaceable units; coordinates with system operators and managers to resolve difficulties.
Installation of ATM networks, LAN, WAN, Secure and Non-Secure IP networks, Video Teleconferencing, as well as providing subscribers with POTS.
Served in Operation Iraqi Freedom II (OIF/OEF II).
Trained in the use of tear gas and explosives.
Operated and maintained communications equipment.
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Operated and maintained equipment worth $2,000,000 in training exercises as well as deployment during Operation Iraqi Freedom/Operation Enduring Freedom II (OIF/OEF II).
Maintained 100% accountability of all assigned equipment worth more than $2,000,000.
Reviewed disciplinary and other adverse actions and made recommendations.
Operated and maintained field communications equipment.
Established and commanded field communication operations.
Education
Expected in 2012Associate of Applied Science | Information Systems and TechnologyRaritan Valley Community College, Branchburg, NJGPA: Information Systems and Technology
Expected in 6 2002Certification Basic Networking and Routing | 40hr course Certification April 2003 Fort Gordon, GA High Capacity Line-of-Sight (HCLOS) | 24hr training course Certification March 2003 Fort Gordon, GA Asynchronous Transfer Mode (ATM) | 182 hr course including training on Small Extension Node (SEN) Commercial Cisco Switches and Routers. Certification June 2002-July 2002 Fort Gordon, GA Secure Mobile Antijam Reliable Tactical Terminal (SMART-T) | 120 hour course. Course included Secure Satellite Communications Certification | , Fort Gordon, GAGPA:
Expected in 2 2002Advanced Individual Training (AIT) Military Training | MILITARY TRAINING | , Fort Gordon, GAGPA:
Expected in ARMY COURSE: 260-31F10 (CT), TATS Network Switching Systems Operator-Maintainer 644 hours Install, operate, troubleshoot and maintain electronic switching systems; practice safety precautions when working with electronics systems; and solder and repair units. The course includes lectures and practical exercises to install, operate, troubleshoot, and perform maintenance on node switches, large and small extension switches, automatic telephone central offices, electronic switchboards, and systems control centers 3 semester hours in electronic troubleshooting and maintenance and 1 in basic electronics. Certification 10/2001-1/2002 Basic Combat Military Training | ARMY COURSE: 21-114, Phase 1, Basic Combat Training 464 hours 2 semester hours in physical conditioning, 2 in marksmanship, and 1 in first aid | , , GPA:
Awards, Medals and Ribbons Army Achievement Medal National Defense Service Medal Army Service Ribbon Global War On Terrorism Service Medal Iraq Campaign Medal Secret Level Clearance.
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School Attended
Raritan Valley Community College
Job Titles Held:
Repair Service Clerk
Field Representative
Cable Technician
Network Switching Systems Operator/Maintainer/ Supervisor
Degrees
Associate of Applied Science
Certification Basic Networking and Routing | 40hr course Certification April 2003 Fort Gordon, GA High Capacity Line-of-Sight (HCLOS) | 24hr training course Certification March 2003 Fort Gordon, GA Asynchronous Transfer Mode (ATM) | 182 hr course including training on Small Extension Node (SEN) Commercial Cisco Switches and Routers. Certification June 2002-July 2002 Fort Gordon, GA Secure Mobile Antijam Reliable Tactical Terminal (SMART-T) | 120 hour course. Course included Secure Satellite Communications Certification
Advanced Individual Training (AIT) Military Training | MILITARY TRAINING
ARMY COURSE: 260-31F10 (CT), TATS Network Switching Systems Operator-Maintainer 644 hours Install, operate, troubleshoot and maintain electronic switching systems; practice safety precautions when working with electronics systems; and solder and repair units. The course includes lectures and practical exercises to install, operate, troubleshoot, and perform maintenance on node switches, large and small extension switches, automatic telephone central offices, electronic switchboards, and systems control centers 3 semester hours in electronic troubleshooting and maintenance and 1 in basic electronics. Certification 10/2001-1/2002 Basic Combat Military Training | ARMY COURSE: 21-114, Phase 1, Basic Combat Training 464 hours 2 semester hours in physical conditioning, 2 in marksmanship, and 1 in first aid
