Regional Director Of Training And Development resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Distinguished management career, leading the planning, staffing, management, and operations of organizations throughout the U.S. and abroad. Expert in cross-functional team building and leadership, multi-cultural communications, change management, organization development, and quality/performance improvement. Traveled, lived, and/or worked in more than 20 countries worldwide.

  • Accounting, Naval
  • Administrative, Negotiating
  • Assistant Manager, Operations Management
  • Auditing, PC skills
  • Budgeting, Personnel
  • Budgets, Policies
  • Budget, Presentations
  • Business Management, Pricing
  • Contracts, Program design
  • Credit, Promotion
  • Client, Quality
  • Database, Quality assurance
  • Dimensions, Quality improvement
  • Fast, Safety
  • Financial, Seminars
  • Experience in food service, Scripts
  • FORTE, Spreadsheet
  • General management, Staffing
  • Human Resource, Strategic planning
  • Human Resources, Supervisory
  • Inspector, Team Player
  • Instruction, Telecom
  • Instructor, Total Quality Management
  • Inventory management, Training manuals
  • Inventory control, Training programs
  • Leadership, Transportation
  • Team Leadership, Video
  • Leadership development, Word processing
  • Logistics
  • Director
  • Managerial
  • Managing
  • Materials
  • Excel
  • Share-point
  • Windows
  • 98
  • MS Word
  • Works
  • Natural
  • Implemented LMS training program to maximize employees' understanding of Training and Development services.
  • Implemented [Timeframe] training program to maximize [Job Title]s' understanding of [Type] services.
02/2016 to 05/2020 Regional Director of Training and Development Five Star Correctional Services, Inc. | Orange, TX,
  • In the successful collaboration of other regional directors and operational supporters, this RDTOD improved the training and operational development of team members employed in over 80 County and State Correctional facilities for the West Region and Mid-West regions as well as 20 Privately-Contracted Correctional facilities and 15 Commissary Distribution Centers, to include Local Cart accounts.
  • Using conceptualized methods to deliver top-notch training experiences within 2 regions, was recognized and rewarded as the Team Player of the Year 2019 by two Regional Vice Presidents.
  • Responsible for an operational budget of $232K.
  • Collaborated with members of Learning & Development team in the identification of new courses, sessions, curriculum, and registrations to be created in the LMS.
  • Creating events, sessions, curricula, evaluations, and assessments in the LMS.
  • In doing so, succeeded in updating training groups, courses, curricula, materials, and learning assignments for 6000+ employees.
  • Established and improved on an assortment of training endeavors; to name a few:.
  • Created training webinar presentations for newly hired team members (Frontline employees).
  • Designed training webinar presentations for Mid-line and Senior employees.
  • Implemented the on the job training manual for entry-level employees.
  • Produced Realistic Job Preview (RJP) training, scripts, and cast.
  • Twenty years of dedicated service.
  • Fifteen years of management experience in the strategic planning, staffing, budgeting, resource allocation, and leadership of administrative, field, maintenance, equipment, Food Service Administrations, Logistic Operations, Culinary technology, training, Records keeping/Auditing and logistics operations worldwide.
  • Skilled Facilitator.
  • Direct and decisive leadership qualifications with strengths in planning, performance improvement, quality improvement, and productivity gain.
  • Managed the daily operations governing the 6 divisions established under the Operations Management Department at the Naval Hospital in Pensacola to ensure better quality assurance efforts were being fulfilled by staff employees.
  • Experienced in the start-up and leadership of new operations associated with Supervisory Training (cert), Quality Assurance Inspections and Hospitality (cert), Human Resources In-site Expert and Food Service Establishments and Operations (cert).
  • Manages and coordinates operations of official commands functions, retirements, and receptions from set-up assembly to dismantling or ceremony.
  • Human Resource Affairs and Team Leadership.
  • Recruited, interviewed, and hired new employees.
  • Wrote job descriptions and classifications.
  • Expert qualifications in evaluating personnel needs and developing responsive training programs.
  • Inspected work performed to ensure that it meets specifications and established standards.
  • Safety Management.
  • Extensive qualifications in the planning, development, and leadership of occupational workplace, transportation, Field Mess and Shipboard safety programs supporting operations throughout the U.S.
  • And abroad.
  • Equally extensive qualifications in safety training program design and instruction.
  • Spearheaded the operational test, analysis, and review of advanced General Mess Establishments Hospitality Performance in Hotel management & inspections and operating support systems to evaluate performance and reliability.
  • Technology Management.
  • Proficient in windows, MS Word, Excel with extensive PC skills in word processing database, and spreadsheet applications.
  • Assigned as the departmental Share-point Administrator.
  • Trained and supervised more than 20 newly qualified instructors.
  • Wrote training manuals and facilitated over 3 different classroom settings by use of video telecom.
  • Developed curriculum and presented classes and seminars in Workplace Safety, Equal Opportunity, Sexual harassment, PREA, Diversity and additional rate training.
  • Collaborated with others to discuss new training opportunities and delivery methods to reach all team members nationwide.
  • Collaborated with others to discuss the development of our new Training Matrix and upgrading our LMS Training Platform.
10/2011 to 01/2016 Director, Food Management Operations, CFE Program Trinity Services Group, Inc. | City, STATE,
  • Reported to General and District Managers and was completely accountable for the dining service operation.
  • Operated the department in accordance with the approved budget, while providing the Client with the maximum value for the dollars spent and ensuring nutritious well-balanced meals were being served to inmate customers, guests, and facility employees.
  • Responsibilities included but not limited to:.
  • Championed a dual P&L account maximizing, the value and operating profits for two accounting operations.
  • (CFE and FSO).
  • Effectively managing a budget of $1.2M.
  • Maintained accurate production records, and others, as required by governing agencies.
  • Administrator for the CFE program which trained all up and coming Food Service Directors all staff in Business Management, Ethics, Food service operations and Inmate Management.
  • Managed 9 team members and 25 food service workers (Adults in Custody) Trained 14 Food Service Directors.
  • Negotiated contracts with vendors.
  • Reduced cost by 30% by negotiating pricing and fees while ensuring the continuation of services.
09/2009 to 10/2011 Food Service Director Compass Group, LLC. Canteen Corrections Division | City, STATE,
  • Established and maintained all contractual financial records related to the Food Service Operations.
  • Ensured nutritional food was provided to all customers and exceeded client expectations in quality by leading the Food Service Department toward higher professional standards of service.
  • Supervised, trained, and instructed 12 hourly team members and 35 food service workers (Adults in Custody) in growth, and achievement.
  • Outclassed managerial prospects in P&L account and Inventory management, upholding a 63% validity and managing $800k.
  • Budget.
  • Director of Food Services Operations - Administrator of Center for Excellence program (CFE) - Trinity Services Group: Whiteville Correctional Facility (FSO).
06/1989 to 06/2009 Leading Management Specialist, Operations Mgt. UNITED STATES NAVY | City, STATE,
  • Fast-track career promotion through a series of increasingly responsible management positions leading large-scale operations worldwide.
  • Retired at the rank of Petty Officer First Class.
  • Honored with numerous commendations and awards for outstanding leadership, general management, and field operations, with a 20-year track record of management experience in food service and financial arenas of hospitality industry.
  • Consistently met budgets of up to $1,700,000 at or under forecast.
  • Inventory control held to high standard of responsibility with as little as 98% validity.
  • Certified instructor in Food Production, Financial Administration, Sanitation, Rodent and Pest Control and Total Quality Management.
  • Passionate toward Order, Structure and Organization.
  • Canteen Corrections: South Central Correctional Facility.
Education and Training
Expected in Bachelor of Science Degree | Workforce, Education and Development Southern Illinois University at Carbondale, , GPA:
Expected in Associate in Arts Degree | General Studies in Management Coastline Community College, Fountain Valley, CA., GPA:
Expected in Management of Food Service) Development Dimensions International (DDI)Certified Facilitator - Instructor DDI is an international human resources and leadership development consultancy. DDI works with organizations to make changes related to leadership development, leadership selection, succession management, and execution and performance. Completed 25 DDI Interaction Management Courses (College Credit Courses by University of Phoenix Employment Learning Innovations ( Certified Facilitator - Instructor | , , GPA:
ELI is a training company that helps organizations solve the problem of bad behavior in the workplace. This means more than just preventing discrimination and harassment lawsuits. It is about addressing the bigger costs of lost productivity, turnover, and brand damage caused by uncivil behavior. FORTE' Institute Certified Facilitator - Instructor The Forté Profile is a validated communication style profiling instrument. A Forté profile identifies a person's natural communication style preferences and strengths, how they have been adapting to a specific individual, team and/or environment, and how they are likely coming across to others. Quality Assurance Inspector and Environmental Services - Assistant Manager: Naval Hospital Pensacola Managed and strengthen the design and implementation of policies and procedures to ensure that quality standards are met during hospital operations. Improved the HIPPA policies as the Operations Manager. Designated as the Environmental Services Manager for Naval Hospital Pensacola.
Activities and Honors
  • General Management Operations, HACCP Manager Certification: The Delmar University
  • Master Certified Food Executive: The International Food Service Executive Association (IFSEA)
  • Certified Manager, Proctor, and Instructor: The National Restaurant Association (ServSafe)
  • Certified Professional Safety Manager: The International Food Service Executive Association (IFSEA)
  • Graduate Financial Management Certification: The Delmar University
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    Resume Overview

    School Attended

    • Southern Illinois University at Carbondale
    • Coastline Community College

    Job Titles Held:

    • Regional Director of Training and Development
    • Director, Food Management Operations, CFE Program
    • Food Service Director
    • Leading Management Specialist, Operations Mgt.


    • Bachelor of Science Degree
    • Associate in Arts Degree
    • Management of Food Service) Development Dimensions International (DDI)Certified Facilitator - Instructor DDI is an international human resources and leadership development consultancy. DDI works with organizations to make changes related to leadership development, leadership selection, succession management, and execution and performance. Completed 25 DDI Interaction Management Courses (College Credit Courses by University of Phoenix Employment Learning Innovations ( Certified Facilitator - Instructor

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