Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile
Provides desktop support in a heterogeneous Windows/Mac environment. Installs, configures, and decommissions hardware and software, troubleshoots and resolves hardware and software failures, maintains hardware and software condition and function, integrates computer and laboratory equipment, support end-users' interactions with information technology. Seeking to secure a leadership position with a progressive organization.
  • Microsoft Office 2007, 2010, 2013 Suite (SQL, Word, Excel, Access, PowerPoint, Virtual PC)
  • McAfee Antivirus
  • Norton Antivirus Software
  • Windows 7, Vista, Windows XP, Server 2008, Windows 8
  • OS X Mountain Lion
  • NSS Software
  • SAS
  • Nvivo
  • IBM Sametime Connect Software
  • Citrix
  • Cisco Anytime Connect VPN
  • SPSS
  • Stat Transfer
  • Microsoft Sever 2003/2008
  • Stata
  • Novell
  • Bomgar Representative Essentials console v12
Relevant Experience
06/2013 to Present PC System Specialist Jacobs Engineering Group Inc. | , ,
  • Consults and provides service support to users of PCs and/or MACs.
  • Documents maintenance conducted on PC and/or MAC hardware and software.
  • Configures PC and/or MAC hardware and software as needed.
  • Maintains inventory of database or property control of PCs and/or MACs.
  • Trains and orients users of PCs and/or MACs software or hardware.
  • Conducts PCs and/or MACs imaging utilizing imaging software.
  • Communicate with various vendors to ensure warranty repairs.
  • Specify and implement computing systems to be used for academic and research purposes.
  • Assist departments in technology budget planning.
  • Responsible for gathering College inventory and identifying obsolete equipment.
  • Access users' computers remotely by using Bomgar Representative Essentials console.
  • Participate in and coordinate the maintenance, updating, and repairing the College's more than 250 computer workstations and laptops (both PC and MAC).
  • Responsible for deploying software, enforcing policy and providing security updates for the College.
  • Provide maintenance and support for college-level servers in a Microsoft AD environment Routinely assess the need to refresh the College workstation and laptop image.
  • Design and deploy new operating system image as software life cycles changes.
  • Supervision and training of junior/intermediate support staff, unit GRA(s), and student assistants on policies and procedures for assisting users and supporting the College's software and hardware.
  • Test and evaluate new technology (including audio and visual equipment) prior to implementation and deployment within the College.
  • Help to create, maintain and audit users ' network and email accounts.
  • Maintain and update an enterprise-level desktop/workstation management solution for the College.
03/2013 to 05/2013 Client Field Technical Services Analyst Packsize Llc | , ,
  • Dell Field Services provide deskside services for the State of Georgia (SOG) account.
  • The Field Services roles include Technicians, Work Flow Coordinators, Inventory Analysts, and Managers.
  • I was responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
  • Traveled to Dell customer Campus / Remote sites Reviewed, troubleshoot, and approved operational quality desktops, notebooks, and associated peripherals Installed, maintained and optimized desktop /notebook configurations at customer sites.
  • Diagnosed and resolved product performance problems.
  • Performed maintenance and repair services.
  • Ensured customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Performed troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks.
  • Identified potential issues that could adversely impact end user experience and takes corrective action.
  • Used advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
  • Provided technical feedback on technical process issues to improve overall service delivery.
  • Worked on assignments requiring considerable judgment and initiative; understands implications of work and makes recommendations for solutions.
  • Determined methods and procedures on new assignments; may be informal team leader.
  • Worked effectively and efficiently under time constraints and high stress/pressure environment.
10/2006 to 07/2009 Technical Support Representative Computer Generated Solutions, INC | , ,
  • Provided quality technical support of IBM ThinkPad and Lenovo laptops.
  • Applied comprehensive knowledge of hardware & software skills including use of Microsoft Windows XP, Vista, Microsoft Office 2000/2003/2007, as well as knowledge of local network printer and Symantec Antivirus.
  • Diagnosed and resolved computer hardware & software problems.
  • Provided technical support for Wireless Networking, Blue Tooth and Ethernet Networking issues.
  • Documented all transactions in accordance with established policies and procedures.
  • Utilized knowledge of NSS and SB Client software to create new cases.
  • Ordered required parts and coordinated repairs with Technicians.
  • Assessed and resolved customer complaints in accordance with established policies and procedures.
  • Tested software applications and programs that were designed and developed for clients' needs.
Expected in May 2012 Bachelor of Science | Computer Networking Strayer University, Atlanta, GA GPA:
Computer Networking
Expected in 2005 Diploma | Applied Technology, Computers/Networking March Dekalb Technical College, Covington, GA GPA:
Applied Technology, Computers/Networking March
Expected in Certificate of Credit -Computer Information Systems *Certificate of Credit -Cisco Specialist *Certificate of Credit - Installation & Support Technician | DeKalb Technical College, , GPA:
New Horizons Certificate of Course Completion -A+ Certification-Core Hardware New Horizons Certificate of Course Completion - A+ Certification-Software Hardware New Horizons Certificate of Course Completion - Network+ Certification New Horizons Certificate of Course Completion - 2276 Implementing MS Server New Horizons of Certificate of Course Completion - 2277 Implementing MS Server New Horizons of Certificate of Course Completion - 2272 Implementing MS Windows XP CompTIA (Computer Technology Industry Association) - A+ Certified Professional Certified in the fundamentals of Bomgar Representation Console

The National Society of Collegiate Scholars 2010-Present

Alpha Sigma Lambda 2012-Present

Golden Key International Honor Society 2012-Present

A+ Certified, A+ Certification, academic, AD, Antivirus, audio, budget planning, Cisco, Citrix, Hardware, computer hardware, Credit, Client, clients, customer satisfaction, database, delivery, Dell, desktops, email, Ethernet Networking, IBM, image, imaging, Information Systems, Maintains inventory, Inventory, notebooks, laptops, team leader, MAC hardware, MAC, MACs, McAfee, Access, Excel, Microsoft Office, Microsoft Office 2000, PowerPoint, Windows 7, Windows 8, Microsoft Windows XP, Windows XP, MS Windows XP, Word, enterprise, Network, Networking, Norton Antivirus, Novell, OS, operating system, peripherals, policies, printer, quality, repairs, repairing, research, SAS, servers, SPSS, SQL, Stata, Supervision, Symantec, technical support, Technician, troubleshoot, troubleshooting, upgrades, VPN, Vista

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Strayer University
  • Dekalb Technical College
  • DeKalb Technical College

Job Titles Held:

  • PC System Specialist
  • Client Field Technical Services Analyst
  • Technical Support Representative


  • Bachelor of Science
  • Diploma
  • Certificate of Credit -Computer Information Systems *Certificate of Credit -Cisco Specialist *Certificate of Credit - Installation & Support Technician

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: