Organizational Development Specialist resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced professional with a true passion for talent management, organizational development, and the design and delivery of competency-based learning programs. Proven record of success in revamping human resources approaches to better serve operational objectives and requirements. Data-driven, hardworking and diligent with adaptable and responsive mindset. Looking to utilize over 13 years of experience, strong organizational, communication, and project management skills, to take on dynamic, growth-oriented role.

  • Project Management
  • Instructional Design
  • Change Management
  • Facilitation (Virtual and classroom)
  • Process Efficiency
  • Employee Communications/Messaging
  • Performance Management
  • Learning Management & HR Information Systems
  • Coaching
  • Presentation skills
  • Process improvement
  • Leadership development
  • Employee Engagement
Work History
06/2019 to Current
Organizational Development Specialist Environmental Defense Fund Boston, MA,

Developing organizational capability and establishing a foundation for leadership development, performance management effectiveness, and optimization of the learning offer and learning management system.

  • Global Performance Management Process Owner - leading the organization through process optimization, change management, end-user experience analysis, system redesign, testing, and training development. Continuous feedback and process improvement resulted in a 25% increase in usage and end user satisfaction.
  • Organizational Consultant for change management, performance, culture and engagement. Coaching leaders through practical tactics to increase morale, engage, motivate, and lead organizational change.
  • Manage learning programs through needs assessment, evaluation, and development. Increased organizational capability and satisfaction with the learning offer by re-establishing organizational trust through effective application of instructional design principles and creation of quality content and learning experiences.
  • Effectively facilitate engaging executive presentations, meetings, professional skills and leadership courses. Encouraging interaction, buy-in, increased information absorption, and acceptance.
10/2012 to 10/2018
Senior Client Training Specialist University Of Tennessee Jackson, TN,

Matching client needs to effective learning solutions that increase user engagement, usage, return on investment, and drive revenue; while staying connected to my Human Resource foundation through supplemental activity.

  • Skilled in the delivery of technical, systems, and professional skills training. Utilized the ADDIE model and job analysis to design and deliver sessions to approximately 800 attendees/year.
  • Applied adult learning theory and accelerated learning techniques, coupled with multiple modality learning experiences that resulted in increases of up to 20% in users and usage.
  • Design interactive presentation, practical, virtual, and 1:1 sessions that engage the audience, and promote learning and retention. Varied audience sizes from one to hundreds.
  • Consistent high evaluation ratings based on the Kirkpatrick Evaluation model.
  • Rated 'Top Performer' & 'Consistently Exceeds Expectations' for exceeding performance objectives, increasing process efficiency, and designing a dashboard of key performance indicators for the team.
  • Delivery of new hire orientation, presentation skills, unconscious bias and other professional skills training as needed.
05/2011 to 10/2012
Learning & Organizational Development Specialist Southwestern Energy City, STATE,

Increase organizational effectiveness and drive corporate learning agenda through the use of project management, organizational skills, employee engagement, change management, and application of adult learning theories.

  • Developed, designed, and implemented a company-wide onboarding program across 3 locations. Resulting in 15% increase in employee engagement and reduction in turnover.
  • Facilitated bi-weekly onboarding experience.
  • Managed the collaborative course design and development of the Manager Essentials Program.
  • Managed the performance management process through coaching, employee communications, and the administration of the performance management system (SuccessFactors).
  • Attention to detail, clear communications, and problem-solving skills resulted in a 17% increase in cycle completion amongst field and corporate employees.
  • Managed external L&OD vendor relationships, analyzed and reported training metrics for presentation to HR Leadership, and drafted annual L&OD budget proposal.
05/2006 to 04/2011
HR Process Lead, Learning and Development Specialist BP City, STATE,
  • Driving organizational change through process improvement, training, and HR Business Partner support.
  • Project Management.
  • Led 2-year HR SAP implementation project to analyze and develop more standardized and efficient HR processes.
  • Partnered with subject matter experts from the business to redefine/map the processes, and partnered with the Technology Teams to test and ensure the system met the needs of the business.
  • Developed and executed the ongoing strategy, vision, rollout, and delivery of the training efforts - which included communications and change management.
  • Instructional Design.
  • Designed and delivered classroom training, e-Learning modules, and job aids to support knowledge transfer, application, and adoption of new HR processes.
  • HR Business Partner.
  • Provided HR Business Partner support to chemical plant and technology group employees through: coaching managers through the recruiting process, performance management, and annual salary administration.
Expected in
Masters: Management - Human Resource Management
Texas A&M University - College Station, TX
Expected in
Bachelors: Management - Human Resource Management
Louisiana State University And A&M College - Baton Rouge, LA

Certified Professional in Learning and Performance (CPLP)

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Resume Overview

School Attended

  • Texas A&M University
  • Louisiana State University And A&M College

Job Titles Held:

  • Organizational Development Specialist
  • Senior Client Training Specialist
  • Learning & Organizational Development Specialist
  • HR Process Lead, Learning and Development Specialist


  • Masters
  • Bachelors

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