Organizational Development Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced professional with a true passion for talent management, organizational development, and the design and delivery of competency-based learning programs. Proven record of success in revamping human resources approaches to better serve operational objectives and requirements. Data-driven, hardworking and diligent with adaptable and responsive mindset. Looking to utilize over 13 years of experience, strong organizational, communication, and project management skills, to take on dynamic, growth-oriented role.

  • Project Management
  • Instructional Design
  • Change Management
  • Facilitation (Virtual and classroom)
  • Process Efficiency
  • Employee Communications/Messaging
  • Performance Management
  • Learning Management & HR Information Systems
  • Coaching
  • Presentation skills
  • Process improvement
  • Leadership development
  • Employee Engagement
Work History
Organizational Development Specialist, 06/2019 to Current
Environmental Defense FundBoston, MA,

Developing organizational capability and establishing a foundation for leadership development, performance management effectiveness, and optimization of the learning offer and learning management system.

  • Global Performance Management Process Owner - leading the organization through process optimization, change management, end-user experience analysis, system redesign, testing, and training development. Continuous feedback and process improvement resulted in a 25% increase in usage and end user satisfaction.
  • Organizational Consultant for change management, performance, culture and engagement. Coaching leaders through practical tactics to increase morale, engage, motivate, and lead organizational change.
  • Manage learning programs through needs assessment, evaluation, and development. Increased organizational capability and satisfaction with the learning offer by re-establishing organizational trust through effective application of instructional design principles and creation of quality content and learning experiences.
  • Effectively facilitate engaging executive presentations, meetings, professional skills and leadership courses. Encouraging interaction, buy-in, increased information absorption, and acceptance.
Senior Client Training Specialist, 10/2012 to 10/2018
University Of TennesseeJackson, TN,

Matching client needs to effective learning solutions that increase user engagement, usage, return on investment, and drive revenue; while staying connected to my Human Resource foundation through supplemental activity.

  • Skilled in the delivery of technical, systems, and professional skills training. Utilized the ADDIE model and job analysis to design and deliver sessions to approximately 800 attendees/year.
  • Applied adult learning theory and accelerated learning techniques, coupled with multiple modality learning experiences that resulted in increases of up to 20% in users and usage.
  • Design interactive presentation, practical, virtual, and 1:1 sessions that engage the audience, and promote learning and retention. Varied audience sizes from one to hundreds.
  • Consistent high evaluation ratings based on the Kirkpatrick Evaluation model.
  • Rated 'Top Performer' & 'Consistently Exceeds Expectations' for exceeding performance objectives, increasing process efficiency, and designing a dashboard of key performance indicators for the team.
  • Delivery of new hire orientation, presentation skills, unconscious bias and other professional skills training as needed.
Learning & Organizational Development Specialist, 05/2011 to 10/2012
Southwestern EnergyCity, STATE,

Increase organizational effectiveness and drive corporate learning agenda through the use of project management, organizational skills, employee engagement, change management, and application of adult learning theories.

  • Developed, designed, and implemented a company-wide onboarding program across 3 locations. Resulting in 15% increase in employee engagement and reduction in turnover.
  • Facilitated bi-weekly onboarding experience.
  • Managed the collaborative course design and development of the Manager Essentials Program.
  • Managed the performance management process through coaching, employee communications, and the administration of the performance management system (SuccessFactors).
  • Attention to detail, clear communications, and problem-solving skills resulted in a 17% increase in cycle completion amongst field and corporate employees.
  • Managed external L&OD vendor relationships, analyzed and reported training metrics for presentation to HR Leadership, and drafted annual L&OD budget proposal.
HR Process Lead, Learning and Development Specialist, 05/2006 to 04/2011
  • Driving organizational change through process improvement, training, and HR Business Partner support.
  • Project Management.
  • Led 2-year HR SAP implementation project to analyze and develop more standardized and efficient HR processes.
  • Partnered with subject matter experts from the business to redefine/map the processes, and partnered with the Technology Teams to test and ensure the system met the needs of the business.
  • Developed and executed the ongoing strategy, vision, rollout, and delivery of the training efforts - which included communications and change management.
  • Instructional Design.
  • Designed and delivered classroom training, e-Learning modules, and job aids to support knowledge transfer, application, and adoption of new HR processes.
  • HR Business Partner.
  • Provided HR Business Partner support to chemical plant and technology group employees through: coaching managers through the recruiting process, performance management, and annual salary administration.
Masters: Management - Human Resource Management, Expected in
Texas A&M University - College Station, TX
Bachelors: Management - Human Resource Management, Expected in
Louisiana State University And A&M College - Baton Rouge, LA

Certified Professional in Learning and Performance (CPLP)

Technical Expertise

Cornerstone Suite, LMS, Articulate 360, Microsoft Office, SAP Success Factors, WebEx, Oracle, Salesforce, Google Suite

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Resume Overview

School Attended
  • Texas A&M University
  • Louisiana State University And A&M College
Job Titles Held:
  • Organizational Development Specialist
  • Senior Client Training Specialist
  • Learning & Organizational Development Specialist
  • HR Process Lead, Learning and Development Specialist
  • Masters
  • Bachelors