neighbor solution specialist chat resume example with 10 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Database programming
Virtualization technologies
Technical Writing
Virtualization
Documentation and reporting
Training and mentoring
Multi-tasking
Education
University of Alaska AnchorageAnchorage, AKExpected in ā āNo Degree:Dental Hygiene - GPA:
West Anchorage High SchoolAnchorage, AK, Expected in 05/2011 ā āHigh School Diploma: - GPA:
Work History
Colfax Corporation - Neighbor Solution Specialist - Chat Roanoke, VA, 12/2015 - Current
Typing
Work from Home majority of the time and go in for required in office days.
Implemented corrective actions to fix root causes of various issues.
Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Resolved concerns with products or services to help with retention and drive sales.
Engaged in learning and development opportunities to promote continued performance improvement.
Assisted team leaders by providing frequent status and performance reports to provide information on areas for improvement.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Provided shipping updates and generate return labels
Maxsent - Customer Service Associate Huron, SD, 08/2014 - 11/2015
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Utilized their software to input all key data into hotel's database system.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed on-site evaluations, internal audits and customer surveys.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Greeted passengers in claim area and helped retrieve luggage.
Updated records when lost, delayed or pilfered bags were found.
Processed and secured unclaimed luggage.
Fielded customer complaints and comments about baggage services.
Shipped material and performed boxing, packing, labeling and preparation of related documents.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Proved successful working within tight deadlines and fast-paced atmosphere.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
NMS - Security Officer City, STATE, 09/2011 - 08/2014
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Identified violators and escorted departing personnel to guard against theft of property.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Monitored employee activities, confirming compliance with security regulations.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Permitted entry with escort for approved persons into secure locations.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Reported irregularities such as fire and safety hazards to maintenance.
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