Smart and Dedicated to providing exemplary customer service and engagement. Honest and punctual professional with Skill and talent. Goal-oriented and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Customer service-oriented professional with enthusiastic personality and skills. Ready to apply experience.
Skills
Building brand awareness
Store growth planning
Cross-selling and upselling
Driving business growth
Leadership development
Asset protection expertise
Customer follow-up
Customer outreach
Policy adjustment knowledge
Troubleshooting
Organization
PPE use
Multitasking
Experience
04/2020 to Current
Met,OFA,mulitiple PositionsFlorida Department Of Transportation – Mayo, MD,
Explained coverage options to potential policyholders, answering questions or concerns.
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Cultivated professional relations to establish long-term profitable partnerships.
Wrote and submitted reports.
Recognized for exceptional shift performance.
08/2014 to 08/2017
Water Purification SpecialistUS Army National Guard – City, STATE,
Collected samples to assess water quality, including tests for pH, hardness and sediment levels.
Recorded meter and gauge readings on specified operational forms.
Used forklifts, pumping equipment and air compressors frequently.
Tested water and sewage samples with color analysis standards.
Measured out chemicals like ammonia and chlorine for use in disinfecting water.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Exceeded customer satisfaction by finding creative solutions to problems.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Improved operations by working with team members and customers to find workable solutions.
09/2007 to 08/2014
Quarter Master and Chemical RepairerUS Army – City, STATE,
Monitored and restocked inventory according to needs and budget limitations.
Provided administrative services such as updating logs and writing reports.
Maintained generators and water purifying and fuel equipment using with zero incidents or failures.
Repaired Mechganical safety equipment to bolster its use in critical situations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Suggested equipment to use for and based upon mission requirements.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
09/2004 to 09/2007
Maintenance RepairmanUS Army National Guard – City, STATE,
Performed tasks to maintain on-site physical security, safety and efficiency.
Notified management about necessary repairs or professional service needs for building operating systems.
Maintained compliance with internal and regulatory safety standards.
Identified problems during daily work inspections and addressed concerns.
Repaired equipment and machinery, performing maintenance according to updated industry standards.
Diagnosed and repaired mechanical issues according to industry standards.
Assessed system operations to identify potential areas requiring maintenance services.
Reviewed blueprints and manuals to repair and restore optimal functionality.
Coordinated product, tool and equipment inventories and maintained tracking records.
Contacted vendors to procure equipment and tools to meet organizational demands.
Education and Training
Expected in 05/2004 to to
Bachelor of Science: Political Science New York Institute of Technology - Old Westbury, NY GPA: Status -
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