Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than six years of experience. Highly effective in complying with safety requirements.
Skills
Repair services
Safety and compliance
Customer Service
MS Office
Commercial construction
Troubleshooting
First Aid/CPR
Safety and Security
Work History
Meter Installer, 10/2017 - Current Hubbell Inc. – Huntsville, AL,
Maintained excellent attendance record, consistently arriving to work on time
Reviewed and disassembled control valves prior to completing skilled repairs
Conducted testing and diagnostics work on control valves and other equipment at customer locations
Maintained professional working environment and enhanced productivity by keeping all areas neat and organized
Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Records meter reading and installation data on meter cards, work orders, or field service orders
Test meter for current flow and recording of current consumption
Installs, removes, and reconnects electric power meters used to record current consumption of residential, commercial, and industrial customers
Increased customer satisfaction rates by 100% through effectively communicating meter statuses and functionality with customers
Correctional Officer, 06/2014 - 10/2016 State Of South Dakota – Lake City, FL,
Searched building and grounds, living quarters and work areas for contraband
Established positive working relationships and maintained boundaries with resident offenders
Built solid relationships with staff and residents to keep institution safe and secure
Tracked inmates through head counts, visitor logs and scheduled activities
Observed behavior of residents individually and in groups
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
Conducted routine and emergency head counts
Escorted inmates to and from cells, court, hospitals and medical appointments
Inspected work sites and crew trucks for contraband, cleanliness and safety
Maintained custody and control of 250 inmates housed in maximum security unit
Front Desk Receptionist, 03/2011 - 06/2014 Xator – Chantilly, VA,
Updated customer accounts with add-on room charges, including minibar use and room service bills
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Kept accounts in balance and ran daily reports to verify totals
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Maintained financial accuracy by collecting deposits, fees and payments
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Maintained transaction security by verifying payment cards against identification
Welcomed each new arrival pleasantly and confirmed reservations and identification
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Prepared weekly employee work schedules for 10 team members ensuring all shifts received adequate coverage
Resolved customer issues quickly and notified supervisor immediately when problems escalated
Carefully transcribed phone messages and relayed to appropriate personnel within two minutes of each call
PC Repair Technician, 06/2009 - 01/2011 Homestead Job Corps – City, STATE,
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance
Refurbished laptops, desk station, test station, and computer components
Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining computer network
Troubleshooting, diagnosed, installed, upgraded, configured, repaired Computer systems and network system components
Repaired and upgraded hardware and software for PC systems
Handled three calls per minute to address customer inquiries and concerns
Increased customer satisfaction by resolving computer issues
Saved $10,000 by implementing cost-saving initiatives that addressed long-standing problems
Education
GED: , Expected in 01/2011 - Homestead Job Corps - Homestead, FL, GPA:
Vocational Training: PC Repaired Technician , Expected in 01/2011 - Homestead Job Corps - Homestead, FL, GPA:
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