Established quality policies, standards, and procedures for the organization.
Prioritized key service delivery areas for improvement to increase customer satisfaction.
Defined critical quality metrics across key processes; Partner with Technology and Business Intelligence to monitor results.
Maintained contact with critical vendors, professional organizations, consultants and peers in order to be current with prevailing industry standards.
Delivered quality management training.
Director of Presales Solution Architects and Enablement Program Manager with extensive experience in the Enterprise arena, including duties that have encompassed hands on technical pre-sales together with strategic solution consulting and implementation for an enhanced customer experience.
*Excellent communicator and motivator of others, working well with results-oriented teams.
*Positive client focused attitude, comfortable dealing with all management levels, including Corporate Executives to achieve maximum results.
*Experience as a remote employee or "road warrior", working from home-office environment for over 15 years, relying upon own motivation and work ethic for success.
*Firmly experienced globally with a comprehensive 'rolodex' of client contacts.
Professional Services Development
Multiple areas of technology / verticals
Customer Experience /Relationship Management
Business Intelligence / Analytics
Hadoop / Spark / Redis
Sales and Product Presentations
ETL / Data Warehousing
Lead Solution Architect
Very comfortable visiting clients with sales professionals or working as an individual, building content for strategic sales growth.
Able to work alone, as part of a team, with or without direct support from the head office.
Keys to Success.
Working in a team environment, with paramount importance upon being in lockstep with management team during every phase of the customer relationship.
Strong skills in both technical and sales presentations to small or large audiences, ensuring that the audience is engaged and participating during the presentation or subsequent proof of concept.
High awareness that reputation is everything in this locale, understanding that professionalism breeds success by treating clients as business partners and not just customers thus building a reference base that will aid new sales and provide sustainable repeat business.
Uniquely qualified to achieve rapid success in any new role via a comprehensive 'rolodex' of contacts, a LinkedIn network and a wealth of technical and sales experience.
Revenue Generation / Direct Sales.
Met and exceeded sales quota 7 out of 8 quarters at FrontRange Solutions.
FrontRange 'Up and coming SE award' with 85%-win rate first year.
on largest Professional Services deal ever sold for FrontRange Solutions.
Lead Representative on largest 'ITSM take out' in Northern America for EasyVista.
Exceeded EasyVista sales target first year by over 200%.
Sales Engineer on largest global deal ever sold by Applix: $3Million.
Director, Solution Architects/Sales Enablement Program Manager01/2015 to 01/2017 BLAZENT
With the age of Big Data upon us and the Internet of Things on the horizon, enterprises need to be able to trust the quality of the data they generate and use.
Blazent is the leader in IT data intelligence, delivering, for the first time, 100% complete and accurate data for both IT and business decisions.
The company's Data Intelligence Platform and patent - pending 5-Step Data Evolution Process give enterprises and service providers unparalleled insight into -and confidence in-all their IT data.
Blazent utilizes current open source architecture such as Hadoop, Spark, Redis, ActiveMQ and Cassandra cluster.
Developed technical content to assist Account Executives and Professional Services with solution sales presentations and Statement of work for software sales and consulting services.
Developed strategy and delivered training for Field Sales Team and Channel Partners.
Improved and standardized processes between Sales, Presales and Professional Services.
Managed and developed technically detailed proposals and other sales enablement documentation to advance sales opportunities.
Supported large enterprise target accounts as Senior Solution Architect.
Senior Solution Architect / Director Pre-Sales01/2013 to 01/2015 EASYVISTA
EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users - without a single line of code.
The only solution on the market that is purpose -built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery.
Built and led North American Sales Engineering team to assist Account Executives and Channel Partners with solution sales presentations for software sales and consulting services.
Improved process for Proof of Concept based on strategic selling capabilities of the EasyVista solution.
Designed and implemented improvements to CRM system for demand tracking and analytical analysis of presales dimensions for senior management.
Assisted EasyVista partner channel in the adoption of solution selling techniques addressing critical and business issues.
Supported large target accounts as Senior Solution Consultant.
Senior Sales Engineer/ Solution Architect01/2008 to 01/2013 HEAT SOFTWARE
HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organizations of all sizes.
They empower customers to manage IT, HR, Facilities, Customer Service and other enterprise functions to automate business processes to improve service quality, while managing and securing endpoints to proactively detect and protect against threats to business continuity.
Market sector pre-sales responsibility for fortune 500 and up organizations.
Achieved sales success with SMB and large corporate accounts, working independently or as part of a team utilizing strong communication skills, competent selling aptitude, and good time management skills.
Provided solid solutions based upon overall needs that included not only software, but also the services required to project manage and implement.
Experienced in many software platforms.
Able to troubleshoot any application based on this knowledge and a thorough grounding in the software industry.
Bachelor of Science: Computer Science Psychology and SpanishEvangel University, Cardinal Stritch University and BCMT-
Computer Science Psychology and Spanish