Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Detail-oriented [Job Title] focused on providing excellent professional cleaning services to residential and commercial clients. Performs periodic heavy-duty cleaning such as floor scrubbing, carpet extraction and wall washing. Inspects building and grounds to keep environment healthy and safe for all.

  • Customer service-focused
  • Janitorial equipment familiarity
04/2019 to 01/2020 Janitor Sp Plus Corporation | Memphis, TN,
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Moved equipment and furniture to thoroughly clean space.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Notified management of structural issues and major repairs.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Organized custodial closets to easily find equipment and supplies.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Notified building managers about needed repairs to maintain public safety.
  • Reduced cleaning time by [Number]% while maintaining company quality standards.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
10/2018 to 04/2019 Installation Assistant Jimmy John's | Statesboro, GA,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new [Type] opportunities.
  • Handled all delegated tasks, including [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
05/2010 to 10/2015 Delivery Driver Factory Motor Parts Company | City, STATE,
  • Collected payment from customers by [Action], made change and provided receipts.
  • Reviewed over [Number] daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Increased fuel economy by [Number]% through [Task] and [Task].
  • Coordinated with [Job title] to get delivery route information and changes.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Went [Number] days operating motor vehicles without accident.
  • Exceeded productivity goals by [Number]% through effective routing and planning.
  • Processed payments by accepting cash, checks and credit card payments.
  • Pulled and reviewed [Number] daily customer tickets to successfully fulfill orders.
  • Answered customer questions regarding shipments.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by [Number]%.
  • Identified and pursued opportunities to upsell additional products and services, bringing in $[Amount] in extra revenue each month.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Maintained [Number] long-term customer accounts worth over $[Amount] through exceptional customer service.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed daily pre-trip inspection checklist before first delivery with [Number]% accuracy rate.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Verified sales orders before loading and unloading merchandise.
  • Resolved customer problems and complaints effectively by [Action].
  • Completed [Number] pre- and post-trip truck inspections to report and record any defects or malfunctions.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Notified customers of delays, decreasing calls to support.
  • Handled merchandise in accordance with product handling standards.
  • Drove up to [Number] miles daily using [Type] vehicle to deliver [Product or Service].
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Conducted vehicle inspections prior to and after every trip and performed minor repairs, including [Type] and [Type] to keep truck functional.
  • Resolved customer complaints and adjusted orders.
  • Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.
  • Notified branch management of any vehicle safety concerns and issues.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Education and Training
Expected in High School Diploma | Ombubsman Educational Service, Phoenix, AZ, GPA:

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School Attended

  • Ombubsman Educational Service

Job Titles Held:

  • Janitor
  • Installation Assistant
  • Delivery Driver


  • High School Diploma

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