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janitor resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient ON Q and Maestro, with friendly and decisive approach to resolving challenges.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.


Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Skills
  • Positive Team Player
  • Safety Standards
  • Conscientious and Detail-Oriented
  • Productivity and Time Management
  • Reading Comprehension
  • Health and Safety Procedures
  • Customer Needs Assessments
  • Trash Pickup
  • New Employee Training
  • OSHA Standards
  • Guest Satisfaction
  • Hospitality Environments
  • Rate Changes
  • Computer Reservations Systems
  • System Updates
  • Professional Relationships
  • Shift Scheduling
  • Guest Amenities
  • Verbal and Written Communication
  • Check-In and Check-Out Procedures
  • Word Processing
  • Property Information
  • Hospitality Management
  • Process Improvement
  • Microsoft Office
  • Customer Service
  • Cash Control
  • Staff Supervision
  • Room Assignments
  • Staff Training
  • Maintaining Guest Records
Work History
10/2021 to Current Janitor County Of Santa Clara | Santa Clara, CA,
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
02/2020 to 06/2020 Manager in Training Topbuild Corp. | Denver, CO,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed overstocking, restocking and inventory control procedures during all shift.
10/2018 to 08/2019 Housekeeping Manager/Front Desk Supervisor The Beach House | Hilton Head Island, SC,
  • Managed staff of 15 housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed team productivity and workflow to exceed quality standards.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Coordinated household cleaning service operations and managed client relations.
  • Worked with front desk to respond promptly to all guest requests.
  • Directed team of 15 personnel in busy hotel with 100 rooms.
  • Completed schedules, shift reports and other business documentation.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Scheduled and assigned daily work and activities for [Job title]s.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Collected room deposits, fees and payments.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Prepared weekly employee work schedules for team members.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Maintained transaction security by verifying payment cards against identification.
  • Performed concierge services for guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
10/2015 to 07/2018 Front Desk/Night Auditor Hampton Inn By Hilton | City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Performed nightly updates to room charges and rates.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
Education
Expected in 06/2004 GED | Thrope Adult Learning Center, Warrenton, VA, GPA:

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Resume Overview

School Attended

  • Thrope Adult Learning Center

Job Titles Held:

  • Janitor
  • Manager in Training
  • Housekeeping Manager/Front Desk Supervisor
  • Front Desk/Night Auditor

Degrees

  • GED

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