It Governance And Compliance Manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Certified Project Management Professional with 14+ years of experience managing complex, mission critical change management, process improvement programs and project implementations, using competencies in administration, communications, relationship management, training, finance, HR, procurement and facilities management.  Project Manager effective in leading and directing technical and customized projects from inception to launch. More than 14 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets.

Professional Highlights
  • Project, Program, & Portfolio Management
  • Collaborative / Consensus Builder
  • Cross Functional Relationship Management
  • Vendor Management
  • Risk Management
  • Process Improvements
  • System Enhancements
  • Change Management & Crisis Management
  • Technical Trainer / Facilitator
  • ITIL v3 Foundations Certifications
  • Certified Project Management (PMP)
  • Local & National Leadership Programs
  • Program Management Certification
  • Certified Scrum Master (CSM)
  • Six Sigma Trained
  • COBIT 5 Foundation Certification
Professional Experience
08/2014 to Current IT Governance and Compliance Manager Butte County Environmental Health | Oroville, CA,

Highlights & Accomplishments:

  • Program Management – Managed the City’s IT Project Governance Program including120 projects and a portfolio budget of over $97M. Collaborated with CIO and DCIO to establish and gain approval for the IT Enterprise Governance Board and Governance Program. Managed and facilitated recurring project review board meetings and enterprise governance board meetings;
  • Portfolio Management Leadership / Executive Reporting - Developed and deployed multiple EPPM tools (via SharePoint, MS Project Server, and in-house EPPM prioritization portal) to provide project transparency to executive stakeholders. Responsible for tracking key decisions/actions, approvals, and reporting compliance processes required for compliance with the city's IT policies, standards, guidelines, and methodologies; and 
  • PMO Professional Development - Established partnership with Georgia Technology Authority (GTA) to provide project management training and coaching to project managers from both organizations. Responsible for professional development training for EPMO.
07/2009 to 07/2014 Project Manager/Sr. Business Consultant City Of Atlanta, Department Of Information Technology Strategic Services (PMO) | City, STATE,

Highlights & Accomplishments:

  • Executive Portfolio Management and Reporting - Developed foundational processes, reports, tools and techniques to support newly reorganized PMO; 
  • IT Governance - Facilitated multiple work sessions to develop IT Governance Process Model and supporting governance documentation templates;
  • PMO and Portfolio Management Leadership –resulted in a 70% increase in the number of certified project managers to support IT strategic services PMO; increased utilization of PMI Methodology and MS Project Server within 16-month time frame across multiple PMOs as MS Project Server Administrator and Trainer;
  • Implemented multiple high-profile enterprise-wide projects such government $300 E-Legislative Management System Implementation by intergovernmental agreement; Implemented the COA Website Redesign Project – a total redesign of hosted website to a self-hosted website of over 750 pages of new and migrated data; launched on time and on budget for Mayor’s State of City address;
  • Process Improvement - FY11 ($559M) and FY12 ($547M) Budget Process Improvements –technological improvements and process improvements across 16 subgroups; assessment led to the acquisition of the city’s $2M Oracle budget development solution; 
  • Fiscal Management - Implemented end of fiscal year audit process improvements resulting in development of over 20 key financial reports used for federal, state, and local compliance reporting; saved organization $250K. Performed cost management reviews across all implementations; and
  • Risk Management - Completed Kronos Timekeeping Application Optimization Study resulting in system upgrade and multiple process improvements to improve audit reporting and reduce litigation risks related to time and labor issues.
07/2007 to 07/2009 Change Manager / Training Manager City Of Atlanta, Total Solution Oracle (ERP) Project Management Office | City, STATE,

Highlights & Accomplishments:

  • Enterprise-wide Oracle training of 2500+ employees across 26 financial modules;
  • Oracle HR Learning Management Implementation;
  • Business Intelligence Assessment; and
  • Furlough/Reduction in Force and Reduction in Salary Task Force Initiatives.
04/2006 to 07/2007 Administrative Analyst, Senior City Of Atlanta, City Of Atlanta Ethics Office And Board Of Ethics | City, STATE,

Highlights & Accomplishments: 

  • Responsible for the inaugural and subsequent publications of
  • “Ethics Matters” e-newsletter and subsequent publications;
  • Worked with a range of stakeholders and personnel; facilitated successful financial disclosure filing of over 1500 elected/appointed officials and employees as defined by city code.
Expected in 2013 MBA | Essentials Certificate University of Kansas, Troy, KS GPA:
Expected in 2008 MPA | Public Management Troy University, Troy, AL GPA:
Expected in 1994 Bachelor of Arts | Telecommunications Alabama A&M University, Troy, AL GPA:

United Way Volunteer Improvement Program (VIP), Graduate

City of Atlanta Rising STARS Leadership Class, Graduate

National Protégé Program, Graduate

Information Systems Audit and Control Association (ISACA), Member

PMI Global Project Management Subject Matter Expert

American Business Women’s Association (ABWA), National Ambassador

National Forum Public Administrators Organization, Past Board Member

Alabama A&M University Alumni Association (AAMU), Past Board Member

Key Leadership and Awards

Atlanta Information Management EPMO Essential Team Member Award, 2016 Alabama A&M University Alumni Recruiter Appointment;

2015 Alabama A&M University William Hooper

Council Service Award;

2013 NFBPA FORUM, 2013 Public Administrators

Conference Presenter and Technology Chair;

2013 American Business Women’s Association National Conference Logistics Co-Chair;

2013 American Business Women’s Association Atlanta Area Council Ex-Officio;

2013Alabama A&M University National Alumni Association Board of Directors, 2012-13 Alabama A&M University National Alumni

Association President, Council of Presidents, 2012-13 Alabama A&M University National Alumni Association President, Metro Atlanta Chapter, 2012-13;

American Business Women’s Association Top Ten Business Woman National Honoree, 2011

ABWA National Women’s Leadership Conference, Speaker, Chattanooga, TN, 2010;

American Business Women’s Association Top Ten Business Woman Chapter Nominee, 2010-11;

Mayoral Recognition for Performance on a Major Project (FY11 Budget Development);

2010 American Business Women’s Association “Star in Her Crown Award”;

2006 Special Merit Recognition & Raises for multiple years at St. Bartholomew’s & SAKs;

2000-06 Alabama A&M University Service Award;

2005 Proclamation from DeKalb County for Leadership and Service; 2004 City of Atlanta Phoenix Award Recognition;

2004 American Business Women’s Association Chapter Woman of the Year;

2002 American Business Women’s Association Inner Circle, 2002-Present ​​

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Resume Overview

School Attended

  • University of Kansas
  • Troy University
  • Alabama A&M University

Job Titles Held:

  • IT Governance and Compliance Manager
  • Project Manager/Sr. Business Consultant
  • Change Manager / Training Manager
  • Administrative Analyst, Senior


  • MBA
  • MPA
  • Bachelor of Arts

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