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Implementation Specialist Project Manager resume example with 5 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

With more than 9 years experience within business specialist roles I am proficient in developing unique and effective training materials that meet dynamic company and employee needs. I am accustomed to collaborating with management or different departments to hone in on maximizing employee performance, team productivity, and adapt training materials as needed. I have effective strategy, implementation, and communication methods that are results driven. I am dedicated to making positive changes, as well as, an uncanny ability to read a room quickly and engage my audience . I am a driven individual with a high EQ that has the ability to stay level headed in high pressured situations. I believe it is more about asking the right questions instead of having the right answers to approach challenges before they happen.

Skills
  • 8+ years engaging audience
  • 8+ years in overseeing teams and task management
  • 7+ years in curriculum development and execution
  • 7+ years with experience across multiple software platforms
  • 6+ years in leading and implementing projects
  • Effective in verbal and written communication
  • Proactive in providing solutions to challenges faced
  • Gathering and adapting trainings based off feedback
Education
Australian College of Business Intelligence Sydney, AUS, Expected in 07/2018 Advanced Diploma : International Business - GPA :
Hillsong Leadership College Sydney, AUS, Expected in 07/2017 Bachelor's Degree : Theology - GPA :
Thrall High School Thrall, TX Expected in 12/2009 High School Diploma : - GPA :
  • Graduated with 3.8 GPA
  • Elected Captain of Sotfball Team
  • Elected Captain of Powerlifting Team
  • Elected Captain of Gymnastics Team
  • Graduated in Top 10% of Class
Work History
Cetera Financial Group - Implementation Specialist/Project Manager
Des Moines, IA, 05/2020 - Current

Hired specifically to oversee all employees are trained effectively across every department and establish clear objectives that align with C-Suite needs.

  • Delivered new employee onboarding and training sessions virtually across multiple platforms and locations.
  • Tested and built feedback forms to gain data on the effectiveness of all training programs across each department.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Created, implemented, and adapted training manuals, multimedia visual aids, and other educational materials for the departments as needed.
  • Collaborated with C-suite department on effective training strategies based off factual research, as well as, presented execution methods through leadership exercises.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Worked with HR director on job aides, confidentiality agreements, and all training progression materials.
  • Through feedback and testing methods 90% of employees retained the information they were trained on over a 6 week period.
Kroger - Regional Training Specialist
City, STATE, 12/2019 - 05/2020

Hired specifically to develop, implement, and effectively train and adapt all division and store teams for Kroger on the enterprise wide "in-stock" program.

  • Developed curricula, documented feedback, addressed opportunities, and created written testing throughout the "In-stock" program training course.
  • Led facilitator trainings for division and store team to communicate the new "In-stock" processes, as well as, helping to realign associates with best practices.
  • Liaison between executives and entry-level workers, facilitating smooth communication and achieving 50% BOH accuracy over 6 weeks within 7 of 8 stores in my region on the "In-stock" processes.
  • Analyzed current company's training methods and giving feedback to make adjustments to create better systems and training material while increasing efficiency and exceeding targets.
  • Monitored day-to-day activities of the In-stock processes performed by employees, noting areas needing improvement and implementing plans for rectification.
  • Re-aligned executives on best practices for employee growth and productivity goals, consistently helping store team with achieving targeted goal.
  • Lead team calls to go over weekly updates from each store, team norms, and overall feedback on areas of improvement with the In-stock program.
  • Scheduled division and store kickoffs, as well as, scheduling individual trainings for employees.
  • Collaborated with G.O. on virtual enhancements that would create a simplified process for employees
Dropset Gorgeous LLC - Training Specialist/Project Manager Team Leader
City, STATE, 11/2018 - 11/2019

Hired specifically to implement strategies and trainings around how to lead and develop high functioning teams, as well as, develop and create course curriculums based around clients needs.

  • Led team trainings across 90% of client accounts for more then 100 people.
  • Addressed problems in a proactive and professional manner to maintain and enhance team trainings, as well as, customer retention.
  • Built out all standard operating procedures in sales, admin, and tech platforms across 10 client accounts.
  • Evaluated the success of training programs and recommended improvements to enhance effectiveness.
  • Assessed skill gaps for employees in sales, customer support, and executive department, as well as, coached them around improvements that need to be made, as well as, set KPI's to gauge success.
  • Collaborated with sales, leadership, and tech teams to identify areas in need of improvement and implement solutions.
  • Delegated projects per client to their teams each week and oversaw completion of those tasks.
  • Built out custom slide decks for training purposes for each client.
Lululemon Athletica - Team Lead Manager
City, STATE, 10/2015 - 05/2018

Hired specifically to teach team how to live, breathe, and know Lululemon culture through strategically developed training programs and collaborating with regional level executives to align with "Best Practices"

  • Trained all new team members on Lululemon culture and coached them throughout the 6 week training program.
  • Led the roll out trainings on our "BBR" inventory device to 4 of 12 stores.
  • Coached team by applying proactive monitoring and corrective action strategies in the moment and giving feedback for improvement.
  • Delivered monthly presentations based on improvements to be made within our store that would exceed financial targets.
  • Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
  • Coached 100% of all associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings and hitting 105% to plan for 2017.
  • Coached team on effective up-selling and cross-selling methods.
  • Experienced with strategic marketing and development planning each year based on current trends and market research.
  • Led daily, weekly, monthly, and quarterly trainings with our store team based on areas of improvement that needed coaching.
  • Planned and facilitated diversity workshops for the community in accordance with Lululemon manifesto, employing varied methods to maximize attendance.

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Resume Overview

School Attended

  • Australian College of Business Intelligence
  • Hillsong Leadership College
  • Thrall High School

Job Titles Held:

  • Implementation Specialist/Project Manager
  • Regional Training Specialist
  • Training Specialist/Project Manager Team Leader
  • Team Lead Manager

Degrees

  • Advanced Diploma
  • Bachelor's Degree
  • High School Diploma

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