Implementation Specialist Project Manager resume example

Hired specifically to develop, implement, and effectively train and adapt all division and store teams for Kroger on the enterprise wide "in-stock" program.

• Developed curricula, documented feedback, addressed opportunities, and created written testing throughout the "In-stock" program training course.
• Led facilitator trainings for division and store team to communicate the new "In-stock" processes, as well as, helping to realign associates with best practices.
• Liaison between executives and entry-level workers, facilitating smooth communication and achieving 50% BOH accuracy over 6 weeks within 7 of 8 stores in my region on the "In-stock" processes.
• Analyzed current company's training methods and giving feedback to make adjustments to create better systems and training material while increasing efficiency and exceeding targets.
• Monitored day-to-day activities of the In-stock processes performed by employees, noting areas needing improvement and implementing plans for rectification.
• Re-aligned executives on best practices for employee growth and productivity goals, consistently helping store team with achieving targeted goal.
• Lead team calls to go over weekly updates from each store, team norms, and overall feedback on areas of improvement with the In-stock program.
• Scheduled division and store kickoffs, as well as, scheduling individual trainings for employees.
• Collaborated with G.O. on virtual enhancements that would create a simplified process for employees

Hired specifically to implement strategies and trainings around how to lead and develop high functioning teams, as well as, develop and create course curriculums based around clients needs.

• Led team trainings across 90% of client accounts for more then 100 people.
• Addressed problems in a proactive and professional manner to maintain and enhance team trainings, as well as, customer retention.
• Built out all standard operating procedures in sales, admin, and tech platforms across 10 client accounts.
• Evaluated the success of training programs and recommended improvements to enhance effectiveness.
• Assessed skill gaps for employees in sales, customer support, and executive department, as well as, coached them around improvements that need to be made, as well as, set KPI's to gauge success.
• Collaborated with sales, leadership, and tech teams to identify areas in need of improvement and implement solutions.
• Delegated projects per client to their teams each week and oversaw completion of those tasks.
• Built out custom slide decks for training purposes for each client.

Hired specifically to teach team how to live, breathe, and know Lululemon culture through strategically developed training programs and collaborating with regional level executives to align with "Best Practices"

• Trained all new team members on Lululemon culture and coached them throughout the 6 week training program.
• Led the roll out trainings on our "BBR" inventory device to 4 of 12 stores.
• Coached team by applying proactive monitoring and corrective action strategies in the moment and giving feedback for improvement.
• Delivered monthly presentations based on improvements to be made within our store that would exceed financial targets.
• Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
• Coached 100% of all associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings and hitting 105% to plan for 2017.
• Coached team on effective up-selling and cross-selling methods.
• Experienced with strategic marketing and development planning each year based on current trends and market research.
• Led daily, weekly, monthly, and quarterly trainings with our store team based on areas of improvement that needed coaching.
• Planned and facilitated diversity workshops for the community in accordance with Lululemon manifesto, employing varied methods to maximize attendance.