Implementation Coordinator resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Tech-savvy Project Manager well-versed in various aspects of project management from inception to completion. Expertise in developing continuous improvements throughout the planning and implementation of the project phases. Leading over 20 members in project plans, scheduling, scope documents, and coordinating resources. Managing projects of all sizes with a keen eye for detail. Committed to consistently meeting or exceeding expectations.

  • Project Planning
  • Scheduling
  • R.A.I.D
  • Lessons Learned
  • Microsoft Project
  • Microsoft Office
  • Project goals and milestones
  • Business Solutions
  • ERP Software
  • Forecasting & Budgeting
  • Training & Development
  • Troubleshooting
  • Organizational skills
  • Critical thinking
  • Customer Success
  • Supervision/Leadership
Professional Experience
03/2022 to Current Senior Software Project Manager Paychex | Lake Mary, FL,
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout the project.
  • Developed solutions to project risks, actions, issues, and decisions meeting quality and timeline goals and objectives.
  • Define project roles and responsibilities with specific goals outlined for each individual, including project scope and objectives to ensure a cross-functional understanding amongst project team members.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Led meetings with internal team members, consultants, and contractors.
08/2019 to 04/2021 Associate Project Manager / Project Coordinator Ferguson | Kansas City, KS,
  • Drafted project schedule and updated as job progressed.
  • Forecasted, scheduled, and monitored project timelines, personnel performance and cost efficiency.
  • Brought in additional project personnel and resources to meet demands.
  • Produced status reports for customers and senior management.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
12/2018 to 05/2019 Help Desk Analyst - Intern Dll Financial Solutions Partner | Houston, TX,
  • Created new accounts, reset passwords, and configured access to servers and file management software for users.
  • Assisted customers by troubleshooting and resolving technical problems.
  • Ran database queries using structured query language (SQL).
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Walked customers through processes of installing software or hardware and initial program start up procedures.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
01/2007 to 10/2018 Sales Support Representative Holiday Station Stores - Workday | Nelson, MN,
  • Allocated resources and set schedules after analyzing product usage to maximize coverage.
  • Received, evaluated and scanned in all new inventory, throughout the store. helped maintain store inventory levels, updated computer database and proactively resolved any variances.
  • Directed cycle counts every day and full audits every month.
  • Maintained productive store environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
08/2003 to 12/2006 Assistant Store Manager AT&T Mobility | City, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions, including new products, features, and services.
  • Interviews applicants, consulted in the hiring process.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits to facilitate opening and closing duties.
Education and Training
Expected in 05/2024 Bachelor of Science | Technical Management - Project Manager DeVry University, Downers Grove, IL GPA:

Today's Professional World Certificate S/P2 DeVry University.

Expected in 05/2019 Associate of Applied Science | Computer Information Systems University of Akron, Akron, OH GPA:
  • Major in Web Development, Minor in Business
  • Computer Information Systems - Webmaster Certificate University of Akron.
Professional References

Anthony Simmons (216) 543-6545

Terry McKinney (248) 953-6125

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Resume Overview

School Attended

  • DeVry University
  • University of Akron

Job Titles Held:

  • Senior Software Project Manager
  • Associate Project Manager / Project Coordinator
  • Help Desk Analyst - Intern
  • Sales Support Representative
  • Assistant Store Manager


  • Bachelor of Science
  • Associate of Applied Science

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