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Implementation Coordinator Resume Example

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IMPLEMENTATION COORDINATOR
Summary

Talented Project Manager with 2 years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.

Skills
  • Budgeting
  • Scheduling
  • Quality Management
  • Process Improvement
  • Product Management
  • Invoicing
  • Request for Information (RFI)
  • Resource Management
  • Microsoft SharePoint
  • Business Process
  • Business Solutions
  • Financial Forecasting
  • Microsoft Office
  • Product Knowledge
  • Customer Success
  • Supervision/Leadership
Experience
Implementation Coordinator / Company Name - City, State10/2019 - 03/2021
  • Strengthened customer relationships and enhanced loyalty by devising personalized experience plans.
  • Built partnerships with product management, product support, product technology, sales, finance and operations teams to streamline product training development, communication and user documentation processes.
  • Prepared and presented technical proposals for clients.
  • Troubleshot and resolved problems with programs and systems.
  • Developed and managed project plans while providing status updates to management.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
Associate Project Manager / Company Name - City, State08/2019 - 10/2019
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Brought in additional project personnel and resources to meet demands.
  • Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
  • Produced status reports for customers and senior management.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Help Desk Analyst - Intern / Company Name - City, State12/2018 - 05/2019
  • Ran database queries using structured query language (SQL).
  • Contacted customers by phone and email to gather [Technical Support] requirements.
  • Developed new reports, updated existing reports and created routine reports based on defined requirements.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Collected, organized and input information into digital database.
  • Coordinated installation of updated computer programs and systems.
Sales Support Representative / Company Name - City, State01/2007 - 10/2018
  • Allocated resources and set schedules after analyzing product usage to maximize coverage.
  • Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
  • Authored, updated and monitored compliance with standard operating procedures.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Directed cycle counts every day and full audits every month.
  • Coordinated work of receiving, shipping and administrative teams to keep deliveries moving smoothly to customers across the greater Akron/Cleveland area.
  • Improved logistics and supply chain management by continuously reviewing systems and seeking out opportunities to reduce lost items, eliminate bottlenecks and enhance storage management.
  • Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
  • Kept technology platforms updated with accurate product descriptions and available levels to inform front-line personnel of current inventory.
  • Trained staff on material handling processes to reduce shipping times.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Education and Training
University Of Akron - City, State05/2019Associate of Applied Science: Computer Information Systems
  • Major in Web Development
  • Minor in Business
  • Computer Information Systems - Webmaster Certificate University of Akron.
DeVry University - City, StateExpected in 03/2022Bachelor of Science: Technical Management - Project ManagerNixdorfDNixdorfNixdorfDeVryfor Today's Professional World Certificate S/P2 DevRy University DevRyDevRyUniversity
Additional Information

References

  • Brian Zimmerman - (913) 927-8604
  • Miriam Sisco - (330) 309-0153
  • Jared Smith - (330) 936-3359
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Resume Overview

School Attended

  • University Of Akron
  • DeVry University

Job Titles Held:

  • Implementation Coordinator
  • Associate Project Manager
  • Help Desk Analyst - Intern
  • Sales Support Representative

Degrees

  • University Of Akron - City, State 05/2019 Associate of Applied Science : Computer Information Systems
    DeVry University - City, State Expected in 03/2022 Bachelor of Science : Technical Management - Project Manager

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