Implementation Coordinator Resume Example
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IMPLEMENTATION COORDINATOR
Summary
Talented Project Manager with 2 years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling customer success and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.
Skills
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Experience
Implementation Coordinator / Paychex - Lake Mary , FL10/2019 - 03/2021
- Strengthened customer relationships and enhanced loyalty by devising personalized experience plans.
- Built partnerships with product management, product support, product technology, sales, finance and operations teams to streamline product training development, communication and user documentation processes.
- Prepared and presented technical proposals for clients.
- Troubleshot and resolved problems with programs and systems.
- Developed and managed project plans while providing status updates to management.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
Associate Project Manager / Ferguson - Kansas City , KS08/2019 - 10/2019
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Brought in additional project personnel and resources to meet demands.
- Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
- Produced status reports for customers and senior management.
- Assessed, optimized and elevated operations to target current and expected demands.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Provided clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
Help Desk Analyst - Intern / Dll Financial Solutions Partner - Houston , TX12/2018 - 05/2019
- Ran database queries using structured query language (SQL).
- Contacted customers by phone and email to gather [Technical Support] requirements.
- Developed new reports, updated existing reports and created routine reports based on defined requirements.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
- Performed in-depth analysis to help solve diverse problems with program implementation and operations.
- Collected, organized and input information into digital database.
- Coordinated installation of updated computer programs and systems.
Sales Support Representative / Holiday Station Stores - Workday - Nelson , MN01/2007 - 10/2018
- Allocated resources and set schedules after analyzing product usage to maximize coverage.
- Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
- Authored, updated and monitored compliance with standard operating procedures.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Directed cycle counts every day and full audits every month.
- Improved logistics and supply chain management by continuously reviewing systems and seeking out opportunities to reduce lost items, eliminate bottlenecks and enhance storage management.
- Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
- Oversaw aspects of maintenance, inventory and daily activity management.
Assistant Store Manager / AT&T Mobility - City , STATE08/2003 - 12/2006
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions, including new products, features, and services.
- Interviews applicants, consulted in the hiring process.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
University of Akron - City, State05/2019Associate of Applied Science: Computer Information Systems
- Major in Web Development, Minor in Business
- Computer Information Systems - Webmaster Certificate University of Akron.
DeVry University - City, StateExpected in 03/2022Bachelor of Science: Technical Management - Project Manager
Today's Professional World Certificate S/P2 DevRyUniversity
Professional References
Anthony Simmons (216) 543-6545
Jennifer Zukas (330) 312-2685
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Resume Overview
School Attended
- University of Akron
- DeVry University
Job Titles Held:
- Implementation Coordinator
- Associate Project Manager
- Help Desk Analyst - Intern
- Sales Support Representative
- Assistant Store Manager
Degrees
- University of Akron -
City,
State
05/2019 Associate of Applied Science : Computer Information Systems
DeVry University - City, State Expected in 03/2022 Bachelor of Science : Technical Management - Project Manager
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