Hardworking Customer Service Representative with eight years of experience working with the public. Trained in project and time management with extensive knowledge of serving the public and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Sales expertise
Beverage preparation
Food and beverage pairings
Dining area maintenance
First Aid and CPR
Swim Instruction
Sales
Fast paced
Worked with public
Child care
CPR Certified
Customer service
Adaptive
Training development
Team Player
Work History
07/2019 to 02/2021
Host/ServerMcdonald's – Pittsburgh, PA,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
03/2013 to 02/2021
NannyBright Horizons Family Solutons – Skillman, NJ,
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Played games, worked on puzzles, and read books to young children.
Assisted children with homework assignments and special projects across different subjects.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Regularly traveled with family to help with vacation activities and childcare.
Involved children in caring for household pets and chores.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Assisted with light housekeeping duties as well as running errands.
Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Identified warning signs of emotional and developmental problems in children.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Promoted language development skills through reading and storytelling.
Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
Stayed current on toy and child-related recalls and safety warnings.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
Met children at bus stop to walk home and assist with crossing street.
Built positive and nurturing environments to support child social and emotional growth.
07/2019 to 09/2019
LifeguardSix Flags, Inc. – Vallejo, CA,
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
Consulted with emergency personnel while securing scene.
Monitored safety of all guests in and around swimming pool.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Attentively monitored swimmers to identify distress.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Share tips with patrons on swimming techniques and strength training.
Entered water immediately to pull struggling swimmers to safety.
Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
03/2014 to 06/2019
LifeguardSix Flags, Inc. – Valencia, CA,
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
Monitored safety of all guests in and around swimming pool.
Consulted with emergency personnel while securing scene.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Attentively monitored swimmers to identify distress.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Share tips with patrons on swimming techniques and strength training.
Education
Expected in 06/2017 to to
High School Diploma: Myrtle Beach High School - Myrtle Beach, SC GPA: Status -
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