Answered 30+ calls per shift to provide establishment information and take party reservations
Managed guest expectations by relaying information regarding hours, wait times and specials
Set up and decorated menu marketing boards with current specials information and drink features
Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
Helped to plan and execute parties for more than 16+ guests, including coordinating menus and preparing tables
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
Helped restaurant staff set up small and large events to coordinate smooth execution
Host / Server, 08/2016 - 01/2017 Famous Dave's Of America, Inc. – Minnetonka, MN,
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
Operated POS terminals to input orders, split bills and calculate totals
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
Answered phones politely and promptly, accurately recording and confirming reservations
Answered questions about food and order statuses for waiting customers
Server, 04/2018 - 01/2019 Godfreys – City, STATE,
Recorded orders and partnered with team members to efficiently serve food and beverages
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Operated POS terminals to input orders, split bills and calculate totals
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
Arranged each place setting attractively and verified all items were clean and free from water spots and chips
Managed closing duties, including restocking items
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
Server / Barback, 01/2019 - 10/2019 Dive Bar – City, STATE,
Arranged each place setting attractively and verified all items were clean and free from water spots and chips
Recorded orders and partnered with team members to efficiently serve food and beverages
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
Work History
Pre Delivery Inspection Technician, 06/2019 - Current Vaughn Automotive – Ottumwa, Iowa
I am responsible for inspecting all new inventory and making sure all deliveries are made on time as well as making sure all features work and all exterior features on the deliveries are in order.
Production Line Technician, 03/2019 - 06/2019 Plastipak Packaging – Ottumwa, Iowa
I was responsible for setting up and operating a group of machines and making necessary adjustments or mechanical repairs to the machines and auxiliary equipment in a safe and efficient manner, as well as managing the employees who were on my line.
Production Operator, 04/2018 - 01/2019 Niagara Bottling – Jupiter, Florida
I was responsible for overall maintaining of our production line, including starting and stopping of some equipment (palletizers, carton makers, carton sealers, drop packers).
I was also responsible for accurately completing and updating information forms and logs such as Machine Report, Quality Report, Downtime Report and Carton Top Load Report.
At this job I oversaw the safety of my 32+ employees and the timely
execution of the tasks that must be done on a nightly basis in order to
make the production goal.
Occasionally tasked with coming up with new programs and operations which were then to be implemented into the daily routine for my employees to help increase production and safety.
At this job I dealt with the scheduling of guests and tending to the needs of our valued customers.
Education
Associate of Arts: Business Administration, Expected in Current - PARKLAND COMMUNITY COLLEGE, DANVILLE AREA COMMUNITY COLLEGE - Champaign, IL, GPA: Status -
High School Diploma: , Expected in May 2016 - Salt Fork High School - Catlin, IL, GPA: Status - I graduated Salutatorian of my class, GPA: 4.86
Highlights
Effective customer upselling
Point of Sale (POS) system operations
Menu knowledge
Dining customer service
Menu memorization
Special dietary requirements
Guest service
Flexibility
Verbal communication
Skills
Word and Docs
Sheets and Excel
Powerpoint and Slides,
Communication skills, features, forms, inspecting, inventory, Management skills, managing, mechanical, Excel, Powerpoint, Word, Quality, repairs, safety, scheduling, Supervisor, Time management
Summary
Outgoing Server / Barback skilled at operating in fast-paced environments with an exceptional work ethic and with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Self-motivated and dependable server capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries. Offering 5 years of experience working in the restaurant industry.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
PARKLAND COMMUNITY COLLEGE, DANVILLE AREA COMMUNITY COLLEGE