Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Customer Service
Teamwork and Collaboration
Flexible Schedule
Grooming Area Sanitation
Relationship Building
Lead Follow up
Experienced Buyers' Agent
Traditional Marketing
Recruiting Clients
Property Research
MLS Data Entry and Maintenance
Buyer and Seller Representation
Sales Pipeline Management
On-Site Product Demonstrations
Promotional Planning
Customer Needs Assessment
Sales Closing
Inside and Outside Sales
Product Management and Pricing
Basic Math
Data Management
POS Systems
Cash Handling
Payment Processing
Detail-Oriented
ID Verification
Customer Assistance
Experience
11/2022 to Current
HostHard Rock Hotels And Casinos – Hollywood, CA,
Greeted guests and gathered information to seat groups or place on waitlist.
Answered telephone to provide dining information and take reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Notified server after seating parties in section to facilitate prompt service.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Utilized POS system to total meal costs and add taxes for final bill calculation.
04/2021 to Current
Real Estate AgentBerkshire Hathaway Homeservices First Realty – Altoona, IA,
Managed real estate transactions from initiation to closing.
Showed residential properties and explained features, value and benefits of available homes.
Managed sales pipeline by actively following up with prospects and hot leads.
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Planned and coordinated open house events to move properties.
Coordinated appointments with prospective buyers to showcase houses and plots.
Advised prospective clients on current market activities and optimal buying or selling choices.
Generated lists of properties compatible with buyers' needs and financial resources.
Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Maximized market share by working with clients and building relationships.
Presented properties to potential buyers to address questions or concerns.
06/2022 to 08/2022
Event Sales CoordinatorAimbridge Hospitality – Harrisonburg, VA,
Coordinated parties, corporate events and fundraisers for clients.
Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
Managed ReServe database for upcoming public and private events.
Delivered exceptional experiences by incorporating client feedback and current trend knowledge.
Answered customers' questions and addressed problems and complaints in person and via phone.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Made recommendations to customers to promote brand effectiveness and product benefits.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Negotiated and closed deals with minimal oversight.
03/2014 to 06/2021
CashierBurger King Corporation – Benton, AR,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer age requirement for alcohol or tobacco purchases.
Discounted purchases by scanning and redeeming coupons.
Used suggestive selling techniques to promote add-on sales.
Operated cash register or POS system to receive payment by cash, check and credit card.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Education and Training
Expected in 06/2013 to to
High School Diploma: Johnson High School - San Antonio, TX GPA: Status -
Expected in to to
: Music Education San Antonio College - San Antonio, TX GPA: Status -
Expected in to to
: Music Education Texas State University - San Marcos, TX GPA: Status -
Accomplishments
Accumulated over $2.1M in sales within the first 8 months of operating as a licensed real estate agent.
Consistently maintained high customer satisfaction ratings.
Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
Additional Information
Joined The U.S. Navy in September of 2022, was medically discharged from Bootcamp due to injuries sustained during Training.
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