Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive Host with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Skills
Bar terminology
Kitchen staff coordination
High-volume dining
Cleaning
Impression Management
Reservation Coordination
Guest seating arrangements
Dining area maintenance
Bill computation
To-go order preparation
Group Reservations Management
Dining Room Management
Interactive communication skills
Food running
Work History
01/2019 to 07/2020
HostOlivetta – West Hollywood, CA,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Planned and executed multiple guest parties by organizing menus, spaces and special requests.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Documented reservations and communicated changes to guests using Toast POS Software.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings .
Answered customer questions about hours, seating and restaurant information.
Took information about guests' party size, led to seating, offered menus.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Informed servers of newly seated parties for speedy service.
Checked and restocked server areas and organized and got change for front counter.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
04/2018 to 04/2020
Food RunnerFisher Island Club – Miami Beach, FL,
Answered questions from restaurant patrons regarding menu items.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Delivered food items to tables ensuring each restaurant patron received correct order.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Organized and replenished supplies at food stations to optimize team performance.
Assisted servers with table settings and beverage refills to support high-volume shifts.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Refilled condiments on each table when running low.
06/2020 to 08/2020
Landscaping AssistantMatt Taylor Landscaping – City, STATE,
Provided upkeep to residential work sites, including hedge and shrub trimming.
Reviewed plans and designs to verify completeness of grounds work.
Trimmed greenery, shrubs and hedges to maintain uniform appearance.
Maintained grounds including trimming, weeding and general clean-up.
Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
Education
Expected in 05/2021 to to
High School Diploma: De La Salle Institute - Chicago, IL, GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.