Service-Oriented professional currently serving as a Head Teller with extensive experience in customer service as well as background in accounting and office management. Proven leadership skills and well developed interpersonal and communications skills. Passionate about maintaining the highest level of professionalism and establishing rapport with clients and coworkers to ensure their loyalty and admiration.
Advanced accounting background
Accounting operations professional
Complex problem solving
Strong communication skills
General ledger accounting skills
Intuit QuickBooks specialist
Customer service mindset
Excellent verbal communication
John Phillips Sousa Outstanding Musician's Award
Marine Excellence Service Award
Good Conduct medal
Army Service Award
Army Occupation Medal
Army Achievement Award
EXPERT M-16 Rifle Accommodation Medal ARRT Radiological Certification April 2011
National Honor Society - Lambda Nu 2011
Head TellerOct 2015 to Current Old Point National Bank － Newport News, VADirect Customer Service interaction, supervision of 3 other employees, Emphasis on Cash Handling maintaining 95% balancing
TellerJul 2012 to Oct 2015 Old Point National Bank － Hampton, VABank Teller on the float staff, displaying flexibility in performing in different work locations on a daily basis, possessing strong organizational skills to achieve cohesiveness in the work environment and to accomplish the goals at hand.
Restaurant ServerFeb 2009 to Dec 2013 Abuelo's Mexican Restaurant － Hampton, VACustomer Service interaction waiting on tables while going to school full-time for Radiology.
Office ManagerMar 1996 to Mar 2006 Nowlin Steelcraft, INC － Hampton, VAResponsibilities included Accounts Payable, Accounts Receivable, Preparation of Quotes, Payroll and Timekeeping, all quarterly and yearly financial reports and tax documents, as well as any duties associated with keeping a small business of a dozen employees working efficiently at a profit.
Postal ClerkMar 1985 to Aug 1996 United States Postal Service － Hampton, VAMaintaining a stamp stock in excess of $300,000, Retail Window Sales including cash drawer usage daily, making Bank Deposits, Station Close-out, Overseeing the Box Mail Distribution, all station reports and reconciliations while supervising 4 or more employees
ClarinetistAug 1978 to Apr 1984 United States Army － Fort Monroe, VAClarinetist for the Continental Army Band and also serving as the Assistant Supply Clerk.
Radiology2011Riverside School of Health Careers － Newport News, VADirect Customer Service as an X-Ray Technician