head teller resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Driven finance and banking professional with seven-years background in consumer financing, loan administration, default management and customer service. Excellent analytical and communication skills. Addresses all questions and concerns with customer satisfaction in mind. Offers strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Hardworking and outgoing team member versed in cash handing processes and management principles. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Driven to exceed sales goals, build long term relationships with customers and delivers positive experiences through high-quality customer care.
Skills
Exceptional communication skills
Quick learner
Math aptitude
Rapid data entry skills
Goal-oriented
Excellent time management skills
Strong banking ethics
Financial analysis aptitude
Excellent work ethic
Complex problem solver
Strong account analysis skills
Strategic sales knowledge
Cash handling expertise
Detail-oriented
Education
Florida State College At JacksonvilleJacksonville, FLExpected in 06/2023Bachelor of Science:Biochemical GPA:Status
Florida State College At Jacksonville Jacksonville, FloridaExpected in 06/2019Associate of Arts:BusinessGPA:Status
Robert E. Lee High SchoolJacksonville, FLExpected in 2011High School Diploma:GPA:Status
Work History
NewrezSenior Loan Officer
Remote, CA, 11/2014Current
Originated, reviewed, processed, closed and administered customer loan proposals.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Submitted loan applications to underwriter for verification and recommendations.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Reviewed and edited loan agreements to ensure accuracy.
Maintained strict confidentiality of bank records and client information.
Conducted UCC searches and created environmental reports as part of loan process.
Developed prospects for new loans by conducting cold calls.
Maintained friendly and professional customer interactions.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Organized and removed online banking files no longer in use.
Advised members on mortgage, educational and personal loans.
Answered telephone inquiries in banking products including checking, savings, and loans.
Provide regulatory disclosure information on new and other specific types of accounts.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Recommended loan approvals and denials based on customer loan application reviews..
Proactively identified solutions for customers experiencing credit issues.
Monitored pipelines to track and log status of loans.
Giant EagleCustomer Service Lead
Plainfield, IN, 04/201002/2015
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
Provided elevated customer experience to generate loyal clientele.
Routinely answered customer questions regarding merchandise and pricing.
Greeted customers entering store to ascertain what customer wanted and needed.
Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Developed reputation as efficient service provider with high levels of accuracy.
Answered over 50 calls per day addressing customer inquiries, solving problems and providing new product information.
Trained staff on operating procedures and company services.
Balances cash drawer, money order, utility payments and western union payments and transfers.
Restock and order lottery tickets on weekly basis.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Facilitated inter-departmental communication to effectively provide customer support.
Operate POS system t o itemize and complete average customer purchase.
Served as key holder, responsible for opening and closing store.
Monitored cash drawers and multiple self checkout stations to ensure adequate cash supply.
Affiliations
Student Council
Member of International Student Club
Ambassador for English Speakers of other Language
Accomplishments
Promoted to Senior Loan Officer based of superior performance.
Received "Employee of Quarter " service in March 2016 and September 2017.
Earned "Employee of the Month" for outstanding customer service.
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