head hostess resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Positive and upbeat hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Skills
Reservation Setting
Menu Presentation
Greeting and Seating
Service-Oriented
Goal-Orieted
Experience
08/2022 to CurrentHead HostessVacasa | South Ludlow, VT,
Set up and decorated menu marketing boards with current meal and drink specials.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Assisted serving staff by taking guest drink orders and resolving conflicts.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Communicated with servers about new tables, changes in food availability and customer comments.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Greeted customers, answered questions and recommended specials to increase profits.
Greeted guests and gathered information to seat groups or place on waitlist.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Answered phones promptly to record and confirm reservations.
Took beverage orders and served drinks during peak meal times.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Resolved customer service and food-related issues to maintain guest satisfaction.
Greeted incoming guests to escort to assigned dining area and present menus.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Stayed attentive to server availability and table turnover to quickly seat guests.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Developed long-term relationships with customers to increase opportunities for repeat business.
01/2022 to 09/2022HostessGolfsuites | Lubbock, TX,
Collected reservation information and communicated updates to guests via mobile device or in-person.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. How
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Took beverage orders and served drinks during peak meal times.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Built positive relationships with other front-of-house and kitchen staff.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered phones promptly to record and confirm reservations.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Greeted incoming guests to escort to assigned dining area and present menus.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Greeted guests and gathered information to seat groups or place on waitlist.
Greeted customers, answered questions and recommended specials to increase profits.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Answered telephone to provide dining information and take reservations.
Developed long-term relationships with customers to increase opportunities for repeat business.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Stayed attentive to server availability and table turnover to quickly seat guests.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
01/2018 to 02/2019ServerRuss's Restaurant | City, STATE,
Reported damage or theft of hotel property to management.
Practiced safe work habits and wore protective safety equipment.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Polished furniture and room accessories to keep all areas bright and fresh.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Monitored cleanliness of lobby, swimming pool and other common areas.
Delegated work to staff, setting priorities and goals.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Reviewed employee performance and devised improvement plan to achieve goals.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Communicated with maintenance team on damages to repair.
Mixed water and detergents or acids to prepare cleaning solutions.
Checked inventory for required supplies and made lists for needed cleaning products.
Stocked room attendant carts with supplies to keep carts organized and clean.
Explained goals and expectations required of trainees.
Established and enforced procedures and work standards, promoting team performance and safety.
Served food and beverages to patrons and immediately remedied issues with orders.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Greeted customers, answered questions and recommended specials to increase profits.
Served food and beverages to patrons and confirmed complete orders.
Informed customers of daily specials and signature menu items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Explained menu items, describing ingredients and cooking methods upon request.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
Expected in to to Associate of General Studies | Kalamazoo Valley, Kalamazoo, MI, GPA: Status -
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