head hostess resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am Hardworking and reliable when it comes to my work. I am always ready to greet costumers with a friendly smile and the assistance needed to meet their needs. I have been known to be very detailed orientated, organized, and always one step ahead when it comes to taking care of my job requirements and situations that are presented to me. Working in both the restaurant and in animal care have provided me with skills of time management and customer service. i can handle phone calls and questions along with helping customers find what they need and recommend certain products.
Skills
Reservation Setting
Greeting and Seating
Reliable and Trustworthy
Customer-Oriented
Highly Organized
Table Assignment Management
Multitasking and Prioritization
Attention to Detail
Opening and Closing Procedures
Personable and Friendly
Flexible and Adaptable
Multi-Line Telephone Systems
Front of House Management
Time Management and Prioritization
Guest Service
Store Opening and Closing
Customer Service
Merchandising Knowledge
Cash Handling
Product Recommendations
Display Setup
Stocking and Receiving
POS System Operation
Experience
07/2022 to CurrentHead HostessDeerfield Park District | Deerfield, IL,
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Set up and decorated menu marketing boards with current meal and drink specials.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered telephone to provide dining information and take reservations.
Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Relayed orders to service bar and kitchen via point-of-sale register system.
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Answered customers' questions about hours, seating, current wait time and other information.
Enhanced guests' experiences by fulfilling special requests during visits.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Answered phones promptly to record and confirm reservations.
Greeted incoming guests to escort to assigned dining area and present menus.
Greeted customers, answered questions and recommended specials to increase profits.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Communicated with servers about new tables, changes in food availability and customer comments.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to quickly seat guests.
06/2021 to 08/2022Camp CounselorMagnolia Bakery | Los Angeles, CA,
Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Coordinated and led group activities for campers and counselors.
Tracked attendance, checking off present individuals.
Enforced discipline and policies to protect safety of recreational activity participants.
Recognized and implemented safety standards to minimize incidents or accidents.
Established and built relationships with campers to ease fears in new environment.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
Introduced new arrivals to other participants, explained facility rules and encouraged participation.
Completed and maintained time and attendance forms and inventory lists.
09/2021 to 05/2022Small Animal CaretakerMajor League Exotic Pets | City, STATE,
Promoted optimal animal health by feeding and watering on regular schedule.
Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
Maintained clean and orderly play cages.
Followed precise feeding instructions and schedules for animals under care.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Prepared food to meet needs of animals under care with appropriate meals.
Operated cash register or POS system to receive payment by cash, check and credit card.
Answered product questions with up-to-date knowledge of sales and store promotions.
Accepted cash and credit card payments, issued receipts and provided change.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Worked closely with front-end staff to assist customers.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Delivered high level of customer service to patrons using active listening and engagement skills.
Collected payments and provided accurate change.
Answered customer questions and provided store information.
Helped customers find specific products, answered questions and offered product advice.
06/2011 to 09/2019Counter Service RGS Concessions | City, STATE,
Received, checked and arranged food orders for in-store and carry out customers.
Set up tickets and processed payments with POS system.
Adhered to food service sanitation guidelines and standards.
Delivered top quality customer service while managing multiple tasks.
Offered details about menu items and suggested choices to meet customer tastes.
Offered information regarding sale promotions and new products.
Processed order transactions and handled debit and cash operations.
Maintained complete knowledge of available menu, including daily specials.
Greeted incoming guests with friendly smile and provided knowledgeable service.
Replenished supply inventory of condiments, napkins and bags frequently.
Calculated charges, issued bills and collected payments.
Created food displays according to established standards and replaced dated products with fresh.
Education and Training
Expected in 05/2020 to to High School Diploma | Donovan Catholic High School, Toms River, NJ, GPA: Status -
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