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hcm implementation consultant resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Focus

Human Capital Management Consultant that is a results-driven business professional with experience in Payroll Project Management, quality assurance, and product development. 10 years of Product Implementation with knowledge of core business products. Over 15 years of experience working in fast-paced environments demanding strong verbal, written,

organizational, and analytical skills. Proficient computer skills which include: Microsoft Office (Outlook, Word, Excel, and PowerPoint), ADP Software. Basic knowledge if SQL and Ad Hoc Development.

Summary of Skills
  • Strategic planning
  • Extraordinary problem solving skills
  • Payroll Implementation
  • Troubleshooting
  • Seasoned in conflict resolution

  • Experienced in consulting
  • Communication skills
  • Superb time management skills
  • Active listening skills
Accomplishments
  • Recipient of Best Individual Quality Service Award for FY 12.
Professional Experience
08/2013 to Current
HCM Implementation Consultant Experian Washington, DC,
  • Consult with large clients to deliver a comprehensive HCM solution
  • Guide and drive the client towards the best solution for their business needs
  • Conduct preliminary analysis with client and review changes, needs and process to implement successfully
  • Configure and execute system integration and complete user acceptance tests
  • Build long term relationship and trust
  • Exchange routine information with members of client project team, including priorities, timeline, and issues
  • Ensure accurate and complete conversion of client's data and interface
01/2011 to 09/2013
Implementation Specialist II Abbvie, Inc Walnut Creek, CA,
  • Manage Implementation Process to multiple system platforms for multiple clients simultaneously from the identification of the proper client stages until the clients are successfully transitioned to the Client Service Department.
  • Ensure accurate and complete conversion of client's data and interface.
  • Ensure the client is trained and prepared to process payroll on the new platform.
  • Set proper expectations to ensure client satisfaction and retention.
  • Access client data to ensure system compatibility.
  • Consistent communication and relationship building with clients.
  • Conduct data review and verification of features1 set and reinforce expectations of the migration process1 perform analysis of clients' payroll requirements and confirming payroll processing schedule.
  • Monitor client control information as well as lead the before and after implementation assessment.
  • Consistently meet or exceed team metrics.
04/2009 to 06/2010
Force Administrator VERIZON COMMUNICATIONS City, STATE,
  • Managed payroll and benefits for 80+ employees.
  • Implemented work schedules and vacation requests for 80+ employees to ensure office adherence.
  • Scheduled conference meetings and conference calls for members of management and employees.
  • Assisted with FMLA and short and long term disability cases.
03/2004 to 05/2009
Senior Service Analyst VERIZON COMMUNICATIONS City, STATE,
  • Implemented telecommunication products for 50+ customer requests daily for large business clients with multiple products.
  • Project leader responsible for implementation of multiple projects that increased revenues above set objectives.
  • Analyzed data to ensure products and services implemented were compatible with facilities and assured proper provisioning.
  • Conducted root cause analysis to identify breakdowns in current work practices and provided alternative solutions where applicable.
Education
Expected in 2010 to to
Bachelors of Business Administration: Human Resource Management
AMERICAN INTERCONTINENTAL UNIVERSITY - Hoffman Estates, IL
GPA: GPA: 3.1

Human Resource Management GPA: 3.1

Expected in 2007 to to
Associates of Business Administration: Accounting Project Management
AMERICAN INTERCONTINENTAL UNIVERSITY - Hoffman Estates, IL
GPA: GPA: 3.2

Accounting Project Management GPA: 3.2


Professional Affiliations

Southeast African American Resource Group - SAARG

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Resume Overview

School Attended

  • AMERICAN INTERCONTINENTAL UNIVERSITY
  • AMERICAN INTERCONTINENTAL UNIVERSITY

Job Titles Held:

  • HCM Implementation Consultant
  • Implementation Specialist II
  • Force Administrator
  • Senior Service Analyst

Degrees

  • Bachelors of Business Administration
  • Associates of Business Administration

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