Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 1 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Cash Handling
POS Systems
Customer Service
Honest and Ethical
Reliable and Responsible
Staff Supervision
Customer Relations
Sweeping and Mopping
Price Identification
Problem-Solving
Cash Register Operations
Inventory Stocking
Employee Training
Problem Solving
Credits and Refunds
Payment Processing
Customer Transactions
Shipment Procedures
Cash Counting Machine Operations
Cash Management
Credit and Cash Transactions
Ordering and Stocking
Customer Assistance
Cash Drawer Balancing
Honest and Dependable
Cleaning and Sanitizing
Call Response and Transfer
Cash Register Operation
Cross-Functional Team Management
Policy/Program Development
Performance Improvements
Supervision and Training
Sales Team Development
Team Leadership
Goal Setting
Focus and Follow-Through
Business Leadership
Records Organization and Management
Quality Assurance
Process Improvements
Decision Making
Supplier Monitoring
Policy Development and Enforcement
Administrative Management
Staff Development
Staff Scheduling
Finance and Accounting Oversight
Resource Allocation
Program Optimization
Employee Motivation
Hiring and Onboarding
Training Management
Sales Promotion
Mathematical Calculation and Reasoning
Sales Tracking
Operations Oversight
Assignment Delegation
Problem Anticipation and Resolution
Management Team Building
Performance Assessment
Performance Evaluation and Monitoring
Originality and Creativity
Cost Reduction
Human Resources Oversight
Customer Service Management
Recruitment and Hiring
Budget Control
Department Oversight
Revenue Forecasting
Financial Statement Review
Experience
10/2021 to 07/2022
General ManageRadisson Hotel Group – La Crosse, WI,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Recruited, interviewed and hired qualified staff for open positions.
Trained employees on duties, policies and procedures.
Taught alertness and security tactics to reduce theft and losses.
Supervised employees through planning, assignments and direction.
Developed service and sales strategies to improve retention and revenue.
Administered employee discipline through verbal and written warnings.
Recruited, trained and empowered employees to achieve key performance indicators.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Guided management and supervisory staff to promote smooth operations.
Led employee evaluations with constructive feedback to boost performance.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Tracked monthly sales to generate reports for business development planning.
Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
11/2019 to 10/2021
Cashier /Food ServerPauls Drive In – City, STATE,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases and signed customers up for rewards program.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer age requirement for alcohol or tobacco purchases.
Discounted purchases by scanning and redeeming coupons.
Operated cash register or POS system to receive payment by cash, check and credit card.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered customer questions and provided store information.
Answered product questions with up-to-date knowledge of sales and store promotions.
Delivered high level of customer service to patrons using active listening and engagement skills.
Used suggestive selling techniques to promote add-on sales.
Processed refunds for worn, damaged and broken merchandise.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Tracked company inventories, moved excess stock and arranged products to improve sales.
06/2021 to 07/2021
SeverIHOP – City, STATE,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Cleaned tables and chairs to prepare dining area for next customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Developed strong and lasting resident relationships.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
Expected in 05/2006 to to
High School Diploma: Tel-star - Bethel, ME, GPA: Status -
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