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General Manage Resume Example

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GENERAL MANAGE
Professional Summary

Accomplished hotel executive with 20 plus years of industry experience in top-tier locations, providing the highest quality service through exceptional operational, fiscal, and team leadership. Proven ability to cultivate and maintain key relationships with clientele, service teams, and business professionals utilizing a solution-focused collaborative style. Dedicated, passionate, and driven to exceed expectations. Full service / Resort properties Strategic sales / marketing plans monthly forecast reporting. Unsurpassed guest relations P&L review and utilization with new opening/ renovation PIP experience. Expert at annual budget development, revenue management strategy and reporting system development . Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Skills
  • Budgets
  • Business development
  • Marketing
  • Sales
  • Performance improvement
  • Recruitment
  • Coaching and mentoring
  • Budget development
  • Operations management
  • Relationship building
  • Strategic planning and analysis
  • Policy and procedure adherence
  • Brand Management
Work History
General Manage, 08/2016 to 02/2019
Evolution Hospitality, Marriott Mesa Delta Hotel, Multiple Property – Chandler, Mesa, AZ
  • Operation of IHG Brand Crowne Plaza 249 Guest rooms, 18 Hole 72,000-yard par 72 golf course, 35,000 sq feet of meeting space occupying 85 acres
  • Annual revenue 14 Million
  • Operation of Marriott Brand 274 room full-service Delta Hotel by Marriott Mesa AZ
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Oversaw and improved GOP deliveries worth over $3.2Million per year through efficient coordination of daily operations
  • Maximized efficiency by coaching and mentoring personnel on service principles, industry practices, company procedures
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
General Manager, 07/2014 to 08/2016
Red Lion Hotels Corporation - Hotel RL, Red Lion Hotel, Crowne Plaza Hotel – Baltimore, Atlanta, Syracuse, MD, GA, NY
  • Responsible for launching, opening and operation of the new RL Brand, Baltimore Inner Harbor for RLHC and Atlanta Airport property to include personnel, marketing, operational staffing and business development for Three full-service hotels
  • Various assignments for business development and opening in Portland, OR. Woodlake, CA. Catskill, NY
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Held weekly meetings with Sales to identify techniques to overcome sales obstacles
  • Implemented innovative programs, including KSA program to increase employee loyalty and reduce turnover
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Assessed financial statements and brand service reports to evaluate [financial and associate performance, develop targeted improvements and implement changes resulting in increased GOP and Guest service scores
General Manager, 10/1997 to 07/2014
John Q Hammons Hotels – Springfield, MO
  • 271-guestroom full-service University Plaza Complex with 120,000 square feet of meeting and convention space
  • (Including the City of Springfield EXPO Center)
  • 254 guestroom Crowne Plaza Denver International Airport with 78,000 Sq foot of meeting space
  • Led a highly successful and talented service and sales team, developed and implemented budgets, managed all operational decisions at this 254-room mid to upscale service hotel in Denver with a 78,000-square foot event meeting space
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Education
Bachelor of Science: Computer Information SystemsArizona State University - Tempe, AZ
Affiliations

Past Baord Chair of Comunity Improvenent District for City of Springfield

Past advisor for City of Springfield Expo cneter

Past Board Member City of Mesa CVB

Past Board Member CIty of Mesa Chamber of Commerace

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Resume Overview

Companies Worked For:

  • Evolution Hospitality, Marriott Mesa Delta Hotel, Multiple Property
  • Red Lion Hotels Corporation - Hotel RL, Red Lion Hotel, Crowne Plaza Hotel
  • John Q Hammons Hotels

School Attended

  • Arizona State University

Job Titles Held:

  • General Manage
  • General Manager

Degrees

  • Bachelor of Science : Computer Information Systems

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