pesident general manage resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Sales Team Development
Cross-Functional Team Management
Supervision and Training
Resource Allocation
Customer Service Management
Mathematical Calculation and Reasoning
Employee Motivation
Supplier Monitoring
Cost Reduction
Quality Assurance
Education and Training
AmadaBuena Park, CA, Expected in 10/1989Associate of Science:Computer Programming, Specific ApplicationsGPA:Status
West Valley Junior CollegeSaratoga, CA, Expected in 06/1984Associate of Arts:Business Administration And ManagementGPA:Status
Experience
Town Sports International Holdings IncPesident /General Manage
Elmsford, NY, 05/2005Current
Set pricing structures according to market analytics and emerging trends.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Led startup and creation of operational procedures and workflow planning.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed and implemented successful sales strategies to meet business goals.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Managed sales presentations to promote product and brand benefits.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Hired and trained new department managers to increase team oversight and productivity.
Kept records for production, inventory, income and expenses.
Determined pricing for products or services based on costs and competition.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Interviewed, trained and supervised employees.
Resolved issues quickly through meticulous research and quick decision-making.
Analyzed financial statements and trends to manage cash flow and make business decisions.
Conferred with customers to understand needs and finalize purchase orders.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Mentored and trained new hires on sales techniques and customer service procedures.
Improved company's quality and productivity by streamlining systems and processes.
PersadoPresident / General Manager
Atlanta, GA, 12/199901/2002
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Tracked monthly sales to generate reports for business development planning.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Led employee evaluations with constructive feedback to boost performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Structured HR consulting services to support clients during organizational developments and changes.
Deco ManufacturingGENERAL MANAGER
City, STATE, 03/199211/1999
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Led employee evaluations with constructive feedback to boost performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Implemented successful business strategies to increase revenue and target new markets.
Created effective business plans to focus strategic decisions on long-term objectives.
Mitigated business risks by working closely with staff members and assessing performance.
Forecasted customer demand to set prices or credit terms for goods or services.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Structured HR consulting services to support clients during organizational developments and changes.
Pro-Dev ManufacturingQA MANAGER
City, STATE, 09/198903/1992
Kept records of quality reports and statistical reviews.
Supervised and guided inspectors, technicians and other staff.
Established product specifications and quality assurance practices.
Troubleshot product issues and fixed problems.
Fielded customer complaints and rectified service issues.
Established and accomplished goals for improvements in profits, quality and delivery.
Managed supplier key performance indicators and checked materials for compliance with specifications.
Leveraged operational statistics to implement continuous improvement programs and generate substantial revenue gains.
Accomplishments
Successfully started 3 corporations in Silicon Valley which spanned over 30 years.
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