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pesident general manage resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Skills
  • Sales Team Development
  • Cross-Functional Team Management
  • Supervision and Training
  • Resource Allocation
  • Customer Service Management
  • Mathematical Calculation and Reasoning
  • Employee Motivation
  • Supplier Monitoring
  • Cost Reduction
  • Quality Assurance
Education and Training
Amada Buena Park, CA, Expected in 10/1989 Associate of Science : Computer Programming, Specific Applications GPA : Status
West Valley Junior College Saratoga, CA, Expected in 06/1984 Associate of Arts : Business Administration And Management GPA : Status
Experience
Town Sports International Holdings IncPesident /General Manage
Elmsford, NY, 05/2005Current
  • Set pricing structures according to market analytics and emerging trends.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Managed sales presentations to promote product and brand benefits.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
PersadoPresident / General Manager
Atlanta, GA, 12/199901/2002
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Structured HR consulting services to support clients during organizational developments and changes.
Deco ManufacturingGENERAL MANAGER
City, STATE, 03/199211/1999
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
Pro-Dev ManufacturingQA MANAGER
City, STATE, 09/198903/1992
  • Kept records of quality reports and statistical reviews.
  • Supervised and guided inspectors, technicians and other staff.
  • Established product specifications and quality assurance practices.
  • Troubleshot product issues and fixed problems.
  • Fielded customer complaints and rectified service issues.
  • Established and accomplished goals for improvements in profits, quality and delivery.
  • Managed supplier key performance indicators and checked materials for compliance with specifications.
  • Leveraged operational statistics to implement continuous improvement programs and generate substantial revenue gains.
Accomplishments
  • Successfully started 3 corporations in Silicon Valley which spanned over 30 years.
  • 2 corporations sold and still in operation.

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Resume Overview

School Attended

  • Amada
  • West Valley Junior College

Job Titles Held:

  • Pesident /General Manage
  • President / General Manager
  • GENERAL MANAGER
  • QA MANAGER

Degrees

  • Associate of Science
  • Associate of Arts

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