Hardworking, efficient, and reliable Gas Compliance Representative with excellent and strong ability in Leak Survey and Picarro Driving. Highly organized, proactive and punctual with team-oriented mentality. Multilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity. Adept at dealing diplomatically with public and contractors while representing organization professionally. 30 years of supervisory skills in employee development.
Skills
Leadership experience
Experience in customer service
Flexible
Experience in gas utility
Organizational skills
PPE use
Critical thinking
Troubleshooting
Safety protocols
Fluent in Spanish
Multitasking
QA
Ensure mandated compliance dates and regulations are met
Ensure that work is executed safely including personal and public safety metrics
Experience
Gas Compliance Representative, 11/2012 to Current Portland General Electric – Rainier, OR,
The availability to work alone and without direct supervision.
Operate Leak Survey equipment as well as pilot new equipment.
Inspect both distribution and transmission gas lines for gas leaks and corrosion.
Qualified driver for the Picarro car.
Review and complete daily documents for completeness and accuracy to meet compliance deadlines.
Class C Driver
Bilingual English/Spanish
Standby of transmission and distribution facilities.
Inspection of atmospheric corrosion on gas meters and facilities.
Operate Locate and Mark equipment
Prioritized and organized tasks to efficiently accomplish company goals.
Experience in responding to natural disasters like earthquakes and fires.
Participated and responded to emergency over pressurization and no odorant to the transmission and distribution gas lines.
Ability to travel to other facilities with in PG&E.
Ability to work in all weather conditions.
Ability to work long hours
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered 80+ inbound calls per day and directed to designated individuals or departments.
Set up and activated customer accounts to maintain QA satisfaction levels.
Reviewed account and service histories to identify trends and issues.
Customer Service Supervisor, 09/1995 to 12/2012 Comcast – Cambridge, MA,
Developed and mentored teams of 18 to 24 employees to provide hospitable, professional service while adhering to established service models.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Reduced process lags and effectively trained team members on best practices and protocol.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Provided customer service and issue resolution to increase QA satisfaction levels.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Reviewed customer interactions and activity reports to identify and address concerns.
Responded to in-person and online customers to improve company customer service ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Coached staff on strategies to enhance performance and improve customer relations.
Assessed team member performances, delivering one-on-one coaching to promote better service.
Store Manager, 08/1991 to 09/1995 The Mitre Corporation – Fort Huachuca, AZ,
Resolved customer problems by investigating issues, answering questions and building rapport.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Increased profits 55% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Corrected operational discrepancies by developing and executing process improvements.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Implemented succession planning by training and developing 9 associates into leadership positions.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Department Manager, 09/1988 to 08/1991 Kmart, Sears Holding – City, STATE,
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Worked closely with sales associates to complete tasks.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Enforced safety rules and other policies to protect employees and minimize company liability.
Coordinated work schedules and distributed tasks to 10 employees in the Electronics department.
Performed opening and closing duties as part of management team, including cash management.
Delegated work to staff, setting priorities and goals.
Treated associates with fairness and respect, providing recognition of accomplishments.
Followed all safety protocols and company processes and procedures.
Supervised 4 full-time and 6 part-time employees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Coached, trained and mentored new team members and manager trainees.
Education and Training
Associate of Arts: Business , Expected in Gavilan College - Gilroy, CA GPA:
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