EXPERIENCED TRAINING & DEVELOPMENT COORDINATOR
Detail oriented, highly
organized, dependable training and development coordinator with 20+ years of
experience in all phases of training development including
Evaluation & Follow-up
Experienced Training & Development Coordinator02/2001 to 06/2001Company NameCity, State
Detail oriented, highly organized, dependable training and development coordinator with 20+ years of experience in all phases of training development including:.
Evaluation & Follow-up
Communicates effectively at all levels in both oral and written communications or Communicates effectively with clients, vendors, superiors and peers in both oral and written communications.
Uses good judgement to make sound decisions based on available information.
Relates to others in a professional manner.
Promotes a collaborative approach in working relationships.
Willingly implements new ideas and approaches.
Develops effective solutions to resolve problems and improve services.
Keeps an eye on the big picture while also focusing on details.
Maintains a strong work ethic and friendly manner.
Upholds high standards for customer service.
Functions consistently and effectively under pressure or Handles changing priorities and multiple demands in a professional manner Selsius (a.k.a.
Center for Training Innovations) was the business and industry center for the College.
Its mission was providing full-service training/assessments specific to the needs of employers and open enrollment courses for individuals looking to upgrade their skills for use on the job.
Program Development Specialist04/1993 to 02/2001Company NameCity, State
Assisted the sales staff in solution development and all phases of training development.
Led weekly sales support meetings and assisted account executives with management of training including: solution development, curriculum customization, proposal preparation, scheduling, and program evaluation.
Provided curriculum research and development to develop solutions to meet clients' needs.
Acted as an account executive while the position was vacant for over 4 months-maintaining relationships with several key clients and responding to requests from new clients-generating over $33,000 in revenue.
Took on inside sales and additional sales support responsibilities to help Selsius transition to a sales-focused organization and allow the account executives more time to spend prospecting and selling.
Worked with TPC Training systems and Selsius account executives to develop, market and implement a new training solution for maintenance workers, that included needs analysis, online knowledge assessments, training (online and instructor-led), hands-on practice labs, and work skills demonstrations.
Created a Training Transfer Tool Kit for managers containing suggestions and resources they could use before, during, and after training to support and reinforce their employees' transfer of knowledge and skills back to the job.
Led a team and created a process to implement ACT WorkKeys pre-employment testing for a manufacturing client.
Served as a green belt team member working to improve Selsius' sales process.
Led a committee that developed an evaluation tool to replace multiple evaluation forms currently used for business skills and technology training with one form to be used for all training.
Developed curriculum and trained the staff on Selsius ' learning management system (Entren).
Led the effort to creating standard "product sheets" for all business skills courses, enabling the account executives to respond to client training requests in a timelier manner.
Viewed account executives as internal customers and provided them with the highest quality service
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Coordinated business skills open enrollment course offerings (including curriculum development, scheduling, staffing and marketing).
Updated the 2016 Leadership Certificate Series offerings and brochure to better address market needs and produce a clearer more concise brochure.
Worked with the SWIC Marketing Department and Selsius staff to alter our training schedule distribution to three yearly releases, instead of four, with follow-up postcards and bi-weekly emails to reduce costs while still getting our message out to clients and prospects.
Served on a social media marketing committee with Selsius staff focusing on new strategies to increase inbound marketing leads through website updates, weekly blogs, and emails-to help convert more leads into contract sales opportunities.
Suggested and implemented a new process to promote Selsius courses inter-campus and on SWIC's electronic bulletin board to increase internal awareness of Selsius services.
Led Selsius print marketing efforts for the open enrollment courses-coordinating the quarterly training schedules, flyers/brochures and follow-up postcards.
Led the effort to create and develop a flyer, blog and executive briefing to promote the new training solution for maintenance workers
Coordinated the development of new training programs to add to the business skills product line.
Attended Wiley Jumpstart training-required new partner training designed to help Everything DiSC® and Five Behaviors of a Cohesive Team authorized partners bring these solutions to their training business.
Worked with a Lean Six Sigma Black Belt to develop a Lean Six Sigma Green Belt course-incorporating online, virtual classroom and coaching.
Played a critical role in acquiring new Schoolcraft/TPC industrial curriculum, online courses, and assessments to be used for contract training.
Continually introduced new products to meet market demands and looked for new ways to promote open enrollment offerings.
Partnered with Dale Carnegie St.
Louis to offer Dale Carnegie courses at SWIC and sell into their St.
Researched and implemented DDI (Development Dimensions International) online business skills training.
Worked with a SME, SWIC marketing staff, and Selsius staff to create, market and implement three welding course offerings-Women in Welding, Welding for the Average Joe and Welding the Next Step-Beyond Average-all three courses were well received by class participants
Directed project management for all Selsius executive briefings/special marketing events.
Served as project manager for a dozen executive briefings resulting in increased product knowledge for clients.
Led the planning, marketing, and implementation for an executive briefing with the president of DDI (an international company) as the keynote speaker-had a record attendance of 60 people.
Chaired quarterly marketing events planning meetings-scheduling meeting, keeping meetings on task and productive, providing agendas and meeting minutes, and insuring follow-up activities were completed.
Streamlined project management process for marketing events by developing a checklist in to manage tasks and assignments.
Ensured the quality of training materials for all contract training and open enrollment courses.
Conducted detailed curriculum review to determine if it met clients' needs and Selsius' quality standards.
Developed materials checklists for each course to ensure efficient deliver processes and the best service for our clients.
Updated all business skills curriculum (PowerPoint presentations, training manuals, handouts, etc.) to ensure a thorough implementation of Selsius' new name/image.
Created a system for obtaining feedback from trainers following contract or open enrollment training to give us the ability to respond to concerns and make program improvements
Sourced training vendors, trainers, and consultants.
Partnered with the Illinois Chamber to offer open enrollment courses specific to businesses and HR professionals.
Partnered with Lewis & Clark Community College and HRCP to offer PHR/SPHR Exam Prep courses for HR professionals.
Initiated a process to offer seats in open enrollment classes to SWIC employees.
Worked with Selsius staff to enhance the trainer development program The Business Assistance Center was established in 1987 to help local businesses adapt to changing technologies, stay competitive, and assist displaced workers.
It was later renamed the Center for Training Innovations.
Computer Training Services.
Led the implementation of a learning management system (Entren).
Assisted in the development and implementation of open enrollment and contract computer courses.
Assisted with scheduling and staffing open enrollment and contract computer classes and publishing of the Course Listings Guide.
Coordinated the laptop set-up for on-site training, working with the set-up personnel, trainers, and clients.
Assisted in hiring trainers and "Train-the-Trainer" meetings.
Performed software training.
Assisted in sales presentations.
Assisted in maintaining budgetary and tracking information.
Prepared contracts and maintained trainer time sheets and personnel records
Prior business experience includes co-ownership in a retail clothing company that sold clothing to residents in nursing homes.
Education and Training
BS1992Southern Illinois UniversityCitySuma cum laude
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Southern Illinois University
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