executive director of training development comm resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Executive Profile

Senior Leader who integrates analytics with the skills of people management to elicit employee engagement and drive business performance. Promotes thought leadership and change management throughout the organization. Focused on aligning L&D functions to larger company strategy through capabilities, digital thinking and optimizing learning technologies.

Skill Highlights
  • Employee Engagement and Development
  • Experiential Learning Programs
  • Innovative Thinker
  • Strategic Planning
  • Performance Consulting
  • Change Maker
  • Data and Analytics
  • Expert Communicator
  • Continuous Improvement
  • Natural Leader
Core Accomplishments

    Learning Technologies: Digitized and enhanced the onboarding experience for a new coworker's first 90 days as first phase in multi-year development of a true corporate university ecosystem. Upgraded platforms and fresh content streamline the new coworker experience by embedding all courses, job aids, assessment and resources into one-stop shop, proving to have a positive impact on the 180-day retention statistic.

    Career Development Programs: Enhanced and delivered a variety of developmental programs for field based coworkers to support readiness in career pathing. Partnered with operational leaders to identify and significantly improve capabilities, performance, bench building and culture throughout our field thru the use of a blended learning approach.

    Leadership Conferences and Academies: Developed and implemented annual conferences and academies focused on optimizing and elevating leadership skills, while cultivating and growing business acumen. Delivered for leaders, by leaders, these face to face workshops, strategic thinking sessions, and networking have positively impacted our ability to work/partner across business lines; ultimately affecting the bottom line.

    Organizational Strategic Initiatives: Working collaboratively and cross functional to support and implement training strategies on a variety of organizational initiatives including major POS migrations, new product verticals and soft skill programs.

Professional Experience
02/2023 to Current
Executive Director of Training, Development & Comm Upbound (previously Rentacenter Corporate) City, STATE,

Currently leads results-driven team of designers, curators, developers and writers focused on supporting organizational initiatives and leadership programs serving over 15,000 employees across the US and Puerto Rico for all lines of business including Rentacenter, GIN/HC, ANOW, Acima and Franchise locations.

Advanced through positions of increased accountability from manager to executive director of learning and development during tenure at Rentacenter.

Senior Director of Training, Development & Comms (12/20-1/23)

Director of Training & Development (12/16-12/20)

Senior Manager of Operations Training (3/14-12/16)

Execute the assessment and identification of the organization's training and development needs aligning to a positive financial impact.

Oversee the planning and strategizing of all educational programs, ensuring proper execution at all levels of the cross functional teams.

Work collaboratively with executive leadership to ensure consistency and alignment with organization's objectives, budgets and overall vision.

Emphasize and promote digital thinking to drive enhancements and innovation to existing development programs and technology platforms.

Establish and strengthen relationships with outside partners and vendors for continuous optimization of training strategies.

Continually evaluate processes, programs and learning methodologies for opportunities to increase effectiveness and efficiency of development and delivery to improve learning outcomes and demonstrate a return on investment.

07/2013 to 12/2013
Directory of Amplifi University Amplifi Commerce City, STATE,

Charged with leading a team in designing and building an internal and client-facing learning organization from the ground up for a high-tech consulting firm~250 employees.

Launched 3 major client-facing training programs within first 6 months with successful results. Worked directly with high-profile companies across the country to design and implement E-commerce educational strategies to increase efficiencies of processes.

04/2005 to 07/2013
Manager of the Learning Institute Children's Medical Center Dallas City, STATE,

Advanced through positions of increased accountability for staff education and performance improvement based on consistently exceeding goals and expectations with this non-profit pediatric health system; ~5K employees.

Spearhead clinical and business enterprise-wide application learning and development solutions. Direct training and implementation teams of 10 to 15 serving more than 5K clinical and non-clinical employees. Involved in managing $1.3M budget for labor and non-labor costs.

Expected in 05/2012 to to
Ph.D.: Applied Technology & Performance Improvement
University of North Texas - Denton, TX
Expected in 12/2002 to to
Master of Arts: Performance Improvement
University of Northern Iowa - Cedar Falls, IA
Expected in 12/2000 to to
Bachelor of Science: Human Development
Texas Tech University - Lubbock, TX

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Resume Overview

School Attended

  • University of North Texas
  • University of Northern Iowa
  • Texas Tech University

Job Titles Held:

  • Executive Director of Training, Development & Comm
  • Directory of Amplifi University
  • Manager of the Learning Institute


  • Ph.D.
  • Master of Arts
  • Bachelor of Science

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