Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
Eligibility Technician I, 05/2015 - Present
Conejo Valley Unified School District Thousand Oaks, CA,
  • Developed strong skills in case management using a variety of tools, including but not limited to Outlook.
  • Interviewed new applicants and current recipients and conducted such interviews in the Department of Public Social Services, by phone and in-person, obtaining pertinent information concerning such items as income, property, other financial resources from applicants and recipients.
  • Obtained additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
  • Determined eligibility in accordance with established procedures and record information for case records.
  • Develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations.
  • Showed understanding, courtesy, tact, empathy, concern, and politeness.
  • Obtained necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions.
  • Wrote information, using accurate grammar, in a manner that is clear, well-organized.
  • Used external systems, applications, search engines and databases, including web browsers and web-based information systems, to conduct research in order to determine and verify eligibility.
  • Compute amount of grant authorized and perform other similar required computations.
  • On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, referred all applicants and recipients who appeared to need social services to designated social work staff members after completing the appropriate referral forms.
  • Interacted effectively with people from diverse cultures and socioeconomic backgrounds.
Office Assistant III, 02/2015 - 05/2015
Department Of Agriculture Vienna, IL,
  • Consistent use of Microsoft Office 2013.
  • Time management by utilizing Outlook calendars.
  • Processing incoming new applications and assigning eligibility technicians to new cases.
  • Maintain daily attendance logs of case workers.
  • File and scan sensitive documents; maintain and process records; compose and edit reports and correspondence; gather information; Perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology prepare and processes materials which require the review of complex source material and a thorough familiarity with policies, procedures, terminology and various applicable laws in order to obtain the necessary data.
  • Compile a variety of narrative and statistical reports locating sources of information, devising forms to secure data, and determining the proper format of the finished report.
  • Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving searching for and summarizing technical data, laws, policies or procedures; set up and maintains complex filing systems.
  • Initiate replies to routine correspondence; compose correspondence and other materials requiring the application of subject matter knowledge and discrimination in the selection of data; prepare and revise written procedures.
  • Type a wide variety of complex material such as, highly confidential reports and letters, and other specialized documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment.
Social Services Assistant, 07/2014 - 01/2015
Advance Auto Parts Beaverton, OR,
  • Carry a caseload of social service cases requiring a high degree of technical competence where social or family problems or environmental forces adversely affect family life.
  • Gathered data from interviews with clients.
  • Frequently assisted home calls and assessed client family environment in order to determine potential or imminent risk to the safety of children residing in the household; when safety needs dictate, remove child from home and transport them, complying with all safety regulations, including the use of age appropriate California safety-mandated equipment, when assisting with initial removal or facilitating a placement change.
  • Perform treatment plan casework with a high degree of independence.
  • Took part in staff development programs to increase knowledge of the social work processes and augment personal technical competence.
  • Frequently conduct field visits, away from the home office, in order to carry out service plans, observe and assess client needs, and provide information and social work services.
  • Maintained up-to-date records and write reports on clients' status.
  • Completed and assisted the client in completing applications for program participation and in obtaining needed services, such as medical care.
  • Acted as an advocate for the client in securing services and provide encouragement to assist and support clients in securing and following through on services.
  • Provided supportive counseling and assisted clients in recognizing and correcting home, family and social conditions contributing to problems.
  • Instructed clients on appropriate methods of home management, basic health and nutrition needs.
  • Monitored client's progress and adherence to service plan and make written and verbal reports of serious problems to professional staff.
  • Assisted clients in arranging for transportation necessary to obtain services.
  • Prepare correspondence as necessary and supervise children awaiting placement.
  • Assisted Social Workers with coordinating services provided to clients.
  • Maintain up-to-date electronic records of client visitation in a centralized database.
  • Work effectively with a wide variety of agencies, organizations and individuals.
  • Interviewed and evaluated clients and recognize the relevant and significant factors pertaining to their needs.
  • Evaluated psychological, cultural and social factors affecting behavioral patterns.
  • Obtained information in a non-intrusive, but persuasive manner.
  • Interacted effectively with people from diverse cultures and socioeconomic backgrounds.
Sales Associate, 09/2012 - 04/2014
Leaffilter North, Llc Summerville, SC,
  • Consistently met or exceeded weekly sales goals, Friendly Customer Service, Event coordination, Data Input, Answered phones, light clerical duties, Inventory Management, Use of Point of Sales Registers, and Setting Appointments, Advise clients and customers, answer customer or public inquiries, calculate monetary exchange, call on customers to solicit new business, collect payment, communicate technical information, communicate visually and verbally, complete time and attendance forms, conduct and attend staff meetings, consult with customers concerning needs, distribute correspondence or mail, evaluate importance of incoming telephone calls, examine files and documents to obtain information, file.
Customer Relations Consultant, 07/2010 - 11/2011
Z Gallerie Inc City, STATE,
  • Call Center/Switchboard of up to 5 lines; Fast Paced Environment; Customer Service; Pre- and Post- Delivery Complaints and Resolutions; Used different computer software; mainly GERS and Microsoft Office 2007; Payment Processing.
  • Authorize credit charges, collect overdue bills, compile data for financial reports, compute financial data, and disburse checks to satisfy accounts payable, examine financial documents to verify issue, explain credit application information, interview customers, and maintain account records.
Administrative Assistant, 06/2009 - 05/2010
Spherion City, STATE,
  • General clerical duties such as Answering phones, Data entry, Employment processing, Job placements and E-Verify.
  • Prepared training materials for employee development and assist in conducting training.
  • Made sound job classification decisions.
  • Prepares reports, manuals, articles, and correspondence; maintain records, logs and files.
  • Job analysis/evaluation for position classification.
  • Applied personnel laws, rules, regulations, standards, and procedures.
  • Developed, administered, and analyzed tests for a variety of temporary occupations.
  • Use of Microsoft office, filing and constant practice of good organization and communication skills.
  • Proofread printed and written material, transcribe spoken and written information.
  • Ensure correct grammar, punctuation, and spelling conducted interviews.
Accounting Assistant/ Salesperson, 11/2005 - 12/2008
Macy's City, STATE,
  • Handled over $100,000 in daily cash sales; provided friendly Customer Service to all customers; Prepared daily sales summary and deposits; Handled shipping and receiving and provided quality control for all incoming and outgoing packages.
  • Arrange merchandise display, assemble advertising displays, balance cash register, clean rooms or work areas, collect deposit or payment, demonstrate goods or services, identify best product for customer's needs, inspect products or materials for damage, defects, or shortages, measure customer for size, price merchandise, process returned merchandise, receive and disburse cash related to payments received, resolve customer or public complaints, sell merchandise, sell products and services.
Education and Training
B.A: Psychology, Expected in December 2008
San Francisco State University - San Francisco, CA
A.S: General Science, Expected in June 2005
Santa Monica College - Santa Monica, CA
General Science
Work History
, -
Riverside County Department of Public Social Services ,
accounts payable, advertising, balance, basic, Call Center, case management, cash register, clerical, communication skills, counseling, credit, client, clients, Customer Service, Data entry, databases, database, Delivery, edit, Event coordination, Fast, filing, financial, financial reports, forms, home office, information systems, inspect, Inventory Management, Job analysis, letters, materials, meetings, exchange, mail, Microsoft Office, Outlook, search engines, Payment Processing, personnel, persuasive, policies, processes, progress, quality control, rapport, receiving, maintain records, research, safety, Sales, shipping, Social Services, sound, staff development, Switchboard, telephone, Answering phones, phones, phone, Time management, employee development, training materials, transportation, treatment plan, Type, web browsers, well-organized, written, articles

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  • San Francisco State University
  • Santa Monica College

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