DOT Coordinator Resume Example Forum Energy Technologies

DOT COORDINATOR

Summary

Over 10 years in operations and administrative and management roles Customer/client- vendor relationship management Administrative experience in compliance management with Federal/State funded programs Project management, specifically pilot and start-up programs designed to improve client satisfaction and internal best-practices Contract administration /Transportation Regulatory Compliance [DOT] Developed and designed training platforms for both customers and employees

Experience

01/2013

Forum Energy Technologies － Houston, TXDOT Coordinator

Responsible for DOT compliance including driver qualification, policy creation and improvement, hours of service, etc.
Developed and implemented auditing compliance activities and requirements with the Department of Transportation regulations Develops, administers and maintains an aggressive driver safety program, to include enforcement of a Safe Driver Plan Create processes to ensure legal, business and client requirements are met; in relation to DOT.
Administer standard operating procedures within the transportation department in accordance with Federal, state, and local regulations Investigate and report on DOT Recordable accidents involving personnel or equipment Analyze trends and root causes to present plans/suggestions to improve controls as necessary for eliminating and controlling transportation risks Work with Human Resources to ensure identification of corrective actions for DOT incidents Perform audits and observations; analyzing for trends and using research and best demonstrated practices to address those findings for DOT compliance Responsible for DOT driver training development and competency improvement Monitor and report on performance such as safety, service & plan process for DOT Prepare and maintain weekly and monthly reports, within scope of responsibility.

01/2013 - Current

DISA Global Solutions － Houston, TXClient Account Executive

Responsible for identifying presentations, trainings, and account adjustments needed to develop business and strengthen client relationships.
Responsible for maintaining and growing revenue generated from an assigned account set.
Assist clients with understanding and managing different testing policies in order to comply with regulatory, customer and/or consortium requirements.
Provide clients with the assistance needed to manage their random programs and obtain any reports to assist clients in their effort to maintain program compliance and resolve related issues.
Resolves client issues with regard to company services, data reporting, policy compliance, proprietary software and applicable procedures in a timely manner.
Supporting clients across all DISA service lines.

01/2009 - 01/2011

CEVA Logistics, LLC － Houston, TXCompliance Manager

Responsible for the development and implementation of a new department and infrastructure.
Responsible for designing processes to ensure legal compliance requirements and contractual obligations between the company and the independent contract model aligned with company objectives.
Assisted internal/external legal team in the resolution and mediation for non-compliance concerns, allegations of misclassification of employees and accidents/incidents related issues reported Development new systems to improve internal communications, client services, efficiency management, and auditing processes, implemented change Audited and conducted weekly contract reviews to ensure overall compliance as regulated by the DOT, FMCSA Regulations and FHA Identified and reduced cost inefficiencies by streamlining financial settlement with vendors Managed contractual agreements between company and vendors, 1800 plus contracts Reviewed activation requests, renewal contracts and recommendations for termination of contracts, including the issuance of business corrective action plans, as necessary Maintained effective lines of communication with cross-functional leaders and collaborated in decision-making as required for process improvement initiatives Analyzed and gathered data as needed for litigation support Developed training programs, webinars and awareness products for circulation to customers and employees Created and implemented departmental SOPs, 20 plus documented processes Responsible for all aspects of the recruiting processing: interviewing, hiring, coaching and development, performance appraisals, progressive disciplinary action, and recommendation for terminations, as necessary Provided leadership and professional development opportunities within a team of 10-Direct reports.

01/2008 - 01/2009

PCS-CTS, Inc － Houston, TXSr. Manager

Responsible for the development, design, and implementation of a new department infrastructure.
Responsible for the execution of operational objectives and management of multi-line business in client services for unit repair with key global manufacturers.
Sustained metrics and KPIs to drive performance data measurement to provide visibility of service opportunities to the organization Mitigated customer escalation by developing direct customer solution plans Evaluated and analyzed customer service survey results and established action plans to improve customer satisfaction and implement change Established and implemented a multi-tiered customer support and escalation process Compiled and presented monthly/quarterly reports, progress, and achievements for QBRs Built effective lines of communication with cross-functional leaders and collaborated in decision-making as required for process improvement initiatives Developed policy and procedures in alignment with client SOPs Develop SOPs, training material, facilitated webinars and awareness products for circulation to customers and employees, created over 25 documented processes Responsiblefor all aspects of the recruiting processing: interviewing, hiring, coaching and development, performance evaluations, progressive disciplinary action, and terminations, as necessary Provided leadership and professional development opportunities within a team of 3-Direct reports and 38-Indirect reports.

01/2007 - 01/2008

NCO Customer Management, Inc － Houston, TXDivision Manager

Responsible for overseeing a team of operations supervisors while providing communication services to global telecommunications clients.
Ensured adequate staffing levels, product and services training accessible to staff, KPIs met, and fostered a team "can-do" environment.
Accountable for coaching, mentoring, developing and managing a team of Supervisors Coordinated and managed daily execution of operational objectives set to drive sales, quality assurance, minimum attrition levels, compliance with company policy/procedures Developed merit based bonus programs in alignment with client incentives Reduced attrition rate from over 20% to 8% in a three-six month period Built effective lines of communication with cross-functional leaders and key support staff Provided coaching and developmental techniques, including the development of training materials such as SOPs, training material, organized and coordinated webinar presentations, etc.
Exceeded expectations in performance evaluations, consistent top performer Conducted performance evaluations, issued progressive disciplinary action and made termination recommendations, as necessary Provided leadership and professional development opportunities within a team of 7-Direct and 125-Indirect reports.

01/2002 - 01/2006

SER, Jobs For Progress － San Antonio, TXProgram Manager

Responsible for providing assistance and guidance in career counseling and placement for program participants throughout various federal/state funded programs administered through the Texas Workforce Commission.
Managed case load of 80+ active participants Facilitated workforce programs guidelines and participation requirements to all recipients Provided job search assistance, resume readiness workshops, interview preparation, and introduction to professional attire representation in the workforce Worked with vendors in providing referral services to all active participants Conducted weekly house visits Conducted internal monitoring to ensure compliance of program guidelines/requirements Provided technical support to case managers Development training materials such as SOPs, training webinars, and additional resources as needed, circulated to staff members in-house training, remote satellite and via conference calls Promoted internally three times in five years.

01/1996 - 01/2000

APAC Customer Services － Corpus Christi, TXOperations Manager

Responsible for overseeing a team of bilingual-operations supervisors while providing telecommunication services to key industry clients.
Ensured adequate staffing levels, product and services training accessible to staff, KPIs met, and fostered a team "can-do" environment.
Accountable for coaching, mentoring, developing and managing a team of Supervisors Compiled and presented monthly/quarterly reports, progress, and achievements for QBRs Responsible for maintaining division budget and revenue in sales in excess of $3.5 mil per quarter Ensured employee adherence to schedules, call handle times and service metrics, quality assurance expectations and pay for performance program pay outs Provided coaching and development techniques, including the development of training materials such as SOPs, training webinars to ensure customer satisfaction Assisted in the recruiting processing: interviewing, hiring, progressive disciplinary action, and recommendations for termination, as necessary Conducted performance evaluations and made recommendations on annual merit increase Provided leadership and professional development opportunities within a team of 7-Direct reports and 300-Indirect reports Promoted internally four times in four years.

Education

12/2004

Texas A&M UniversityCorpus Christi, TexasB.B.A

05/2014

University of PhoenixHouston, TexasM.B.A

Languages

Bilingual [English/Spanish

Skills

Microsoft Office Suite 2007/2010: Access, Excel, Outlook, PowerPoint, Publisher, SharePoint, and Word. *Experienced in most AS400 and Oracle based data entry applications *Experienced in the following systems: Lucent CMS, Centre Vu, TMW, FileMaker Pro, Great Plains Inventory systems, Avaya, LMS, and PeopleSoft, Taleo *Type 70 wpm, 10-key by touch

Resume Overview

Companies Worked For:

Forum Energy Technologies
DISA Global Solutions
CEVA Logistics, LLC
PCS-CTS, Inc
NCO Customer Management, Inc
SER, Jobs For Progress
APAC Customer Services

School Attended

Texas A&M University
University of Phoenix

Job Titles Held:

DOT Coordinator
Client Account Executive
Compliance Manager
Sr. Manager
Division Manager
Program Manager
Operations Manager

Degrees

B.B.A
M.B.A

DOT Coordinator Resume Example

Resume Score: 90%

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