director training and development resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Transformation Change/ Global Training
Multi-faceted leader offering 20+ years in designing instructional materials, effective delivery methods,technical documentation and the information architecture for learning solutions. Highly skilled in curriculum design, adult learning theories, training technologies, virtual training, content development and LMS. Expert ability to lead project teams and translate employee development behaviors into high-impact learning designs, curriculum, tools, and workshops to create an internal knowledge transfer.  My pillar and measure, as a manager/ coach, is to guide/ mentor others in their success; by individuals succeeding, not just in their work, but also in their daily lives, we succeed as Leaders.
Skill Highlights
  • Training Curriculum Design & Instruction
  • Performance Management / Talent Planning
  • Evaluative Measurements /ROI Analysis
  • Proof of Concept Reviews & Delivery

  • Multi-Mode Leadership Development
  • Group Process Facilitation / Consulting
  • Pilot Programs / Change Management
  • Competency Modeling / Coaching / Mentoring
Core Accomplishments
  • Authored a multitude of on-line courses within Fire, EMS, and Leadership.
  • Designed and implemented extended learning program for creating manager/ supervisor opportunities/ improvement
  • Created, designed and produced "On-Demand In-Service Training Servier (ODITS)," for 24/7 on-line educational delivery for Fire and EMS
  • Licensed State of Washington General Contractor (40+years)
  • Certified AHERA Building Inspector
  • Certified Lead Assessor
  • Certified Lead Renovator and Instructor
  • IFSAC certified
  • NFPA certified
  • WSP certified
Professional Experience
10/2001 to Current
Director Training and Development ATSI Media Group, Inc. City, STATE,
  • Directed the strategic framework for training, performance management, talent planning, and assessment for a state-wide Leadership Training Program and Fire Officer Development program
  • Saved 75% on variable staffing budget; upgraded the LMS, via templates, and rapid deployment techniques,and guided the translation of training into major languages based on program audience
  • Design and launch a learning delivery plan that gauges effectiveness via talent review processes, executive coaching, change management, organizational design and team building
  • Conduct needs assessment and root cause analysis to improve performance, collaborating with vendors to develop training, implement LMS, and develop assessment tools
  • Maximize existing and future business capabilities through identification of short/long term organizational gaps and partner with HRD to create a learning culture
  • Re-vamped specific programs and drove departmentally focused engagements, ensuring alignment between competencies and leadership development strategies to achieve ROI and operational goals
  • Authored global policy and training and safety program development and implementation, online competency-based e-learning development, instructional and curriculum design and development for online "In-Service" training certifications
  • Produced over one-hundred and eight (108) on-line fire, safety and EMS courses
  • Spearheaded the global LMS "On Demand In-Service Training Server (ODITS)," resulting in a 82% increase in revenue.
  • Created new revenue streams through developing and initiating multiple on-line programs within the ODITS system
  • Captured 90%+ market share with new ODITS product quickly brought to market.
  • Authored "Risk Management," training accreditation, and emergency preparedness "Weapons of Mass Destruction (WMD)" programs and scenarios, including TSA security screening training globally
05/1996 to 10/2001
Chief of Training and Safety Pierce County Fire 21 City, STATE,
  • Managed team of 250+ Fire and EMS emergency response professionals.
  • Developed and co-directed strategy for launch of new safety standard, which became federal law within 12 months after adoption within the NFPA standards by OSHA: "Passport Accountability"and "Positive Pressure Ventilation (PPV)"
  • Spearheaded Training, Safety, and Readiness and Response operational policies and procedures for Pierce county
  • Created state-wide Fire Officer I and II leadership development program used within NFA/ U.S. Dept of Homeland Security
  • Co-created global "Security Screener" training program for TSA 
  • Developed comprehensive Training and Safety strategic plans, policies, procedures, and tasks; compliance and QA programs; training and organizational accreditation assessment and processes; and standards, and regulatory program implementation.
  • Administrator of all educational programs, safety compliance and oversight, Fire, EMS, specialty rescue, Haz-Mat, wildland fire, and marine operations.
  • Approved qualification/ certification compliance for organization
  • Mitigated/ supervised emergency incidents Incident Commander (IC) and/ or Incident Safety Officer (ISO)
  • Instructed all initial, lateral, and management personnel, including orientation, technical, certification, and advance leadership training.
  • Instructed and advised key administrators and elected officials in strategical planning, referencing legislative changes in compliance, FLSA, bargaining unit contracts, capital improvements, fleet management, facilities, and personnel development.
  • Initiated weekly, monthly, quarterly, and annual "Training and Safety Management Audits"
  • Initiated and authored "Emergency Preparedness Planning" drills, and scenarios.
  • Developed and analyzed highly defined technical reports utilizing graphs, metrics, diagrams, statistics and legal determinations.
  • Monitored and directed project teams/ groups with initial program start-up, manager development, including leadership with conducting organizational program, group/ worker assessments, impacts; program policy and procedure development; fiscal budget development and procurement, presentation of approval processes (management and bargaining units); program evaluation, and adjustments.
11/1992 to 05/1996
Training and Safety Specialist Bainbridge Island Fire Department City, STATE,
  • Spearheaded the design and development of agency Training and Safety policies, procedures and programs and instituted related programs state-wide through WISHA/ OSHA
  • Developed training and safety assessments of organization
  • Managed/ mitigated all Risk and Loss Control district programs
  • instructional design and curriculum development, emergency preparedness and response, hands-on instruction
  • initiated recruitment and retention programs
Expected in 1992
B.S: Safety and Health Management; Communications
Central Washington University - Ellensburg, WA.
Safety and Health Management; Communications
Expected in 2007
AHERA Building Inspector: #11-3414:
National Fire Academy (U.S. Dept. of Homeland Security) - Emmetsburg, MA
IFSAC, NFPA and US Department of Homeland Security: National Fire Academy (NFA) AHA Certified CPR/ First-Aid LEAD Renovator HAZWOPER (Hazardous Waste Operations and Emergency Response) Technical Rescue (Trench, Confined Space, Haz-Mat, high/low angle) Driver/ Apparatus Operator (EVOC) Wildland Firefighter 2 National Incident Management System (NIMS) NFA: Tactical and Strategic Operational courses (MCTO)
American Society of Safety Engineers (ASSE) Kiwanis 5 3

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Resume Overview

School Attended

  • Central Washington University
  • National Fire Academy (U.S. Dept. of Homeland Security)

Job Titles Held:

  • Director Training and Development
  • Chief of Training and Safety
  • Training and Safety Specialist


  • B.S
  • AHERA Building Inspector: #11-3414

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