director of training talent development resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To use years of expertise in sales, customer service, training and management to maximize the profitably and performance of all assets through facilitation of education programs.


AAGO Golden Key Award - December 2019 - Jason D. Keene Commitment to Excellence Award

Grace Hill - October 2019 - Rising Compliance Superstar Award

FAA Leadership Lyceum Graduate - October 2020

  • Survey Creation
  • Instructor Evaluations
  • Curriculum Development
  • Management Team Development
  • Training Methods
  • Relationship Building
  • Individual Trainings
  • Verbal and Written Communication
  • Supervisor Skills Training
  • Detail-Oriented
Work History
01/2020 to Current
Director of Training & Talent Development Gpm Investments Grand Haven, MI,
  • Responsible for developing and delivering training and workshop activities that engage employees, meet learning objectives and contribute to training program objectives and performance targets.
  • Review workshop practices and materials for accuracy, relevancy, and regulatory updates through Subject Matter Expert (SME) touchpoints.
  • Prepare instructional videos for long-term use.
  • Develop and conduct immediate post course evaluations to ensure training meets management and employee expectations.
  • Organize and edit training manuals, multimedia visual aids and other educational materials.
  • Analyze effectiveness of training programs at all levels and recommended updates.
  • Research and obtain relevant course materials to achieve training objectives.
  • Support 700+ employees through LMS training
  • Increased training compliance with LMS programs to 90% which exceeds industry average of 83%
01/2017 to 12/2019
Regional Trainer Morningstar Paris, TX,
  • Optimized training curriculum while utilizing instructional techniques, including team exercises, group discussions and lectures.
  • Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for all training.
  • Facilitated launch of management training program
  • Partnered with management to conduct individual training needs analysis for required coaching and training.
  • Created online training module suites to implement into primary training tools for new employees.
  • Built multiple training programs from conception through delivery while developing curriculum, training collateral, and progress reports
  • Leveraged industry trends to deliver up-to-date training.
  • Trained and mentored over 200+ new managers
  • Compliance for Learning Management System programs increased by 55%
05/2013 to 11/2016
Community Manager • Area Manager Royal American Management City, STATE,
  • Supervised and provided training to community associates
  • Evaluated associates’ performance, including completion of annual performance reviews
  • Counseled underperforming associates and provide constructive feedback to improve performance
  • Attracted, screened, and selected prospective residents in accordance with federal, state, governing program laws and regulations
  • Maintained knowledge and awareness of market conditions affecting leasing and operations
  • Developed and executed effective marketing and advertising campaigns for apartment leasing
  • Maintained sound rent collection procedures, including following up with delinquent accounts
  • Security deposit administration including inspection of units to determine resident’s balance or refund, prepared disposition letters, and processed security deposit returns
  • Participated in preparation of annual operating budget, and worked with Regional Manager to maintain budgetary guidelines
  • Monitored landlord-tenant relations and mediated disputes when necessary
  • Increased occupancy from 88 to 97 % during first 90 days of employment and maintenance high physical and economic occupancy
05/2012 to 05/2013
Marketing Associate UDR City, STATE,
  • Responded to potential tenant interest for rental properties in-person and via digital platforms
  • Showed properties, answering questions and finalizing terms of leases
  • Established tenant expectations for security deposits, procedures for rent and amenities that will be part of lease agreement
  • Prepared potential tenant background checks, including reference letters, rental history, income verification and lease application
  • Properly executed all terms of lease agreement and took needed steps in case of defaulting tenant
  • Implemented marketing plans to secure leads to lease
  • Performed ongoing analysis to develop and advance future marketing strategies.
Expected in 06/1994
Regent’s Diploma:
Bishop Kearney High School - Rochester, NY,
Expected in 02/2021
: Virtual Instruction
Modern Certified Classroom Trainer Certification - ,
Expected in 04/2021
: Virtual Instruction
NAAEI Virtual Facilitator Training Certification - ,

AAGO Foundation Board of Directors, AAGO Volunteer Instructor, AAGO & FAA Legislative Committees, AAGO Education Advisory Council, AAGO & Royal American Management's Diversity, Equity, & Inclusion Committees. IREM Chapter 60 Co-Chair Community Service Committee and Co-Chair Social Media Committee.

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Resume Overview

School Attended

  • Bishop Kearney High School
  • Modern Certified Classroom Trainer Certification
  • NAAEI Virtual Facilitator Training Certification

Job Titles Held:

  • Director of Training & Talent Development
  • Regional Trainer
  • Community Manager • Area Manager
  • Marketing Associate


  • Regent’s Diploma

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