Director of Training, Safety and Employee Development Resume Example
Love this resume?Build Your Own Now
DIRECTOR OF TRAINING, SAFETY AND EMPLOYEE DEVELOPMENT
Professional Summary
Dedicated learning and development professional offering skills in communication, leadership and organization. Adept at creating lesson plans, learner management, evaluation and reviews. Thoroughly understands the learning process. Works hard to adapt learner-centered instructional methods and use various teaching styles.
Skills
|
|
Work History
ModivcareDirector of Training, Safety and Employee Development | Home City , FL | July 2008 - Current
- Evaluated the effectiveness of training programs and recommended improvements to upper management.
- Coordinated ongoing technical training and personal development classes for staff members.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed surveys to identify training needs based on projected production processes and changes.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Selected and assigned instructors to conduct specific training programs.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
GMAC Insurance And Financial RiskAccount Partner Liaison | City , STATE | April 2008 - June 2008
- Built client relationships as the liaison between the customer service and sales teams.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Consulted with clients after sales and contract signing to resolve problems and provide ongoing support.
- Applied adult learning and performance expertise to assess behavioral and skills ability issues impacting work performance.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
GMAC InsuranceContact Center Manager | City , STATE | February 2006 - April 2008Managed, led sales and service teams to support customers, products and services. Drove the development of superior customer
service, high performance leading workflow distribution and floor management
to ensure service levels were satisfied.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Addressed and resolved customer product complaints empathetically and professionally. Planned and delivered service and sales skill competency training to an average of 30 account representatives per week. Conducted one-on-one tutoring sessions for new employees. Clearly communicated objectives for all lessons, units and projects to all participants.
Education
Bachelor of ArtsTraining and DevelopmentRoosevelt UniversityCity, State | 2015
- Recipient of Deb Colky Scholarship
- 3.96 GPA
Bachelor of ArtsBusiness AdministrationFontbonne UniversityCity, State | 2005
- Coursework includes: Speech and Communication, Sociology and Psychology
Affiliations
Association
for Talent Development – National & Chicago Chapter
Toastmasters International –
Naperville Riverwalk
Certifications
DDI Certified Facilitator, Development Dimensions
International, Dublin, CA, since
2013
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
Resume Overview
School Attended
- Roosevelt University
- Fontbonne University
Job Titles Held:
- Director of Training, Safety and Employee Development
- Account Partner Liaison
- Contact Center Manager
Degrees
- Bachelor of Arts Training and Development
Bachelor of Arts Business Administration
Similar Resumes
