Director Of Training Safety And Employee Development resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dedicated learning and development professional offering skills in communication, leadership and organization. Adept at creating lesson plans, learner management, evaluation and reviews. Thoroughly understands the learning process. Works hard to adapt learner-centered instructional methods and use various teaching styles.
Skills
ADDIE Instructional Design Model
E-Learning Design and Development
Content Development and Delivery
Training Program Implementation
Adult learning specialist
Teaching/tutoring
Strategic Planning and Execution
Change Management
Learner and Program Evaluation
Project Management
Work History
06/2008 to Current
Director of Training, Safety and Employee DevelopmentModivcare – Home City, FL,
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Conducted orientation sessions and organized on-the-job training for new hires.
Developed surveys to identify training needs based on projected production processes and changes.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Selected and assigned instructors to conduct specific training programs.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
03/2008 to 05/2008
Account Partner LiaisonGMAC Insurance And Financial Risk – City, STATE,
Built client relationships as the liaison between the customer service and sales teams.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Consulted with clients after sales and contract signing to resolve problems and provide ongoing support.
Applied adult learning and performance expertise to assess behavioral and skills ability issues impacting work performance.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
01/2006 to 03/2008
Contact Center ManagerGMAC Insurance – City, STATE, Managed, led sales and service teams to support customers, products and services. Drove the development of superior customer
service, high performance leading workflow distribution and floor management
to ensure service levels were satisfied.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Addressed and resolved customer product complaints empathetically and professionally.
Planned and delivered service and sales skill competency training to an average of 30 account representatives per week.
Conducted one-on-one tutoring sessions for new employees.
Clearly communicated objectives for all lessons, units and projects to all participants.
Education
Expected in 2015
Bachelor of Arts: Training and Development Roosevelt University - Chicago, IL GPA:
Recipient of Deb Colky Scholarship
3.96 GPA
Expected in 2005
Bachelor of Arts: Business Administration Fontbonne University - Clayton, MO GPA:
Coursework includes: Speech and Communication, Sociology and Psychology
Affiliations
Association
for Talent Development – National & Chicago Chapter
Toastmasters International –
Naperville Riverwalk
Certifications
DDI Certified Facilitator, Development Dimensions
International, Dublin, CA, since
2013
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Roosevelt University
Fontbonne University
Job Titles Held:
Director of Training, Safety and Employee Development