director of training and development resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Articulate teaching professional with extensive adult learning experience and focus on positively contributing to department success. Proven skill in curriculum and course development. Dedicated to building morale and creativity among students. Background includes 5.5 years of macro level social work for an international association focused on advocacy, education and collaboration surrounding advancement in the field of supervised visitation.

  • Training & Development
  • Organization and planning
  • 5 years of adult teaching experience
  • Learning Management Systems (Litmos, gotowebinar/meeting, Zoom, Kaltura, Teams, Canvas and Blackboard)
  • Ability to learn and utilize new technology with ease
  • Multidisciplinary collaboration
  • Clear public speaking skills
  • Interactive teaching/learning
  • Curriculum development
  • Online Education
Director of Training and Development, 12/2016 - Current
Leake & Watts Services Inc Queens Village, NY,
  • Enhancing and expanding services for the 800+ SVN member organizations through training, education and technical assistance for providers of Supervised Visitation (SV).
  • Trained in Nurturing Parenting Skills for Families in Supervised Visitation. (evidence based parenting program)
  • Evolved training materials into certificate trainings, maintaining the only credentials available in the field of supervised visitation.
  • Instructed attendees of various backgrounds, countries of origin and learning styles by employing variety of instructional methodologies.
  • Conducted training classes and demonstrated principles, techniques, procedures and supervised visitation methodology through lecture, video, group and reflective work. Training focus on understanding marginalized populations, bias, and foundational understanding of child welfare, domestic violence, mental heath, substance abuse, grief and loss and cultural humility.
  • Acquired new members through social media, grassroots marketing efforts and new member outreach, achieving membership increase of 12% in 2019.
  • Developed marketing materials to be distributed to members identifying upcoming events, activities and advocacy information.
  • Facilitated collaboration with other educators to brainstorm ideas and discuss methods to boost student learning.
  • Helped students explore personal belief systems and translate awareness into better understanding of different group behaviors and beliefs.
  • Worked with distance learning technology to facilitate online classroom environments and facilitated SVN Scholars creating and distribution of learning materials.
  • Planned, organized and conducted meetings for SVN Annual conference, including drafting agendas, supplying pre-event informational materials, preparing venues and following-up with attendees to clarify or provide additional pertinent information. Co-Planner on international conference for 200+ attendees in the field of SV.
Program Director, 12/2013 - 12/2016
Radio One Baltimore, MD,
  • Oversaw and managed supervised visitation center for families impacted by domestic violence, sexual abuse, child abuse and substance abuse through providing victim centered, direct client services.
  • Worked with clients from all socio-economic, ethnicity and race, gender identity backgrounds and provided case management and safety planning
  • Served as Custodian of Records and Notary Public
  • Answered Subpoenas, provided testimony, provided redacted client files, worked with attorney's and judges in the family law courts
  • Worked with family unit, survivor, children and accused perpetrator of abuse. Completed intake and orientations for all attendees based on age appropriate contact.
  • Implemented staff training protocol, restructured client services guidelines and intake materials, created staff guidebooks to facilitate cross training, cultivate community relationships, provide monthly grant reporting statistics, assist with government grant writing/reporting (VOCA, OVW: Justice for Families, OVW: Safe Havens, County).
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Built strong network of outside referral sources within community.
Case Manager, 12/2011 - 12/2013
Corecivic Goodlettsville, TN,
  • Provide child focused case management services to families impacted by domestic violence.
  • Completed client intakes to determine eligibility, assessed potential risks for victims and safety planned as needed, adapted interviews to meet clients' needs and synthesized information gathered into case report.
  • Completed child orientations and assessed children to assure understanding of visitation services and explored safety issues and/or child's concerns, created and implemented client database to streamline tracking of services and program statistics.
  • Coordinated resources from diverse providers and collaborated with different disciplines to provide cohesive care to clients.
Health Care Services Coordinator, 12/2007 - 12/2011
Muscular Dystrophy Association City, STATE,
  • Provide advocacy to pediatric neuromuscular patients at Children's Health, Dallas Dept. Of Neurology
  • Planned and executed annual Adolescent Transition Conference for parents and students, created and implemented young adult initiative for North & East Texas.
  • Served as Summer Camp Director which included recruitment, management and training of 90+ camp counselor volunteers, 100 campers and 15 medical professionals. Directed MDA Camps around the US to support and train new MDA Summer Camp Directors.
  • Facilitated trainings in child abuse, pre-camp training and follow up training on safe interactions with children living with neuromuscular diseases.
Education and Training
Master of Social Work: Direct Practice With Children And Families , Expected in 08/2014
University of Texas - Arlington, TX ,
Status -
  • 3.8 GPA
Bachelor of Social Work: Social Work Generalist , Expected in 05/2012
University of Texas - Arlington, TX ,
Status -
  • Cum Laude
Presentations, Consulting and Volunteering
  • Association of Family and Conciliation Courts Annual Conference, Chicago, IL, "The Implementation and Impact of Virtual Supervised Visitation"
  • Crimes Against Children Conference, Dallas, TX, "The Danger of Non-Professional Child Supervision During Visitation"
  • Child Abuse Prevention Coalition, Dallas, TX, The Intersectionality of Supervised Visitation: History, Modalities and Context
  • Faculty: Supervised Visitation Network, 24 Hour Supervised Visitation & Monitored Exchange Certificate Training; SVN Program Management Certificate Training.
  • Supervised Visitation Network Annual International Conference; San Antonio, TX, "Tech Safety for Victims in a James Bond World"
  • Supervised Visitation Network National Webinar series "Starting Out Right: The Right Person, The Right Process, The Right Job"
  • Latino's Against Domestic Violence 10th Annual Conference; Dallas, TX, "Understanding Supervised Visitation: What It Is, What It Isn't and How to Do it Safely.
  • Supervised Visitation Network Annual International Conference; Clearwater, FL, "Disallowed but Relevant: Understanding Mental Health Concerns in a Non-Clinical Program" and "What's Culture Got to Do with It?"
  • VERA Institute of Justice, Center on Victimization and Safety National Webinar "Screening Out & Rejecting Cases"- panel presenter
  • Supervised Visitation Network National Webinar series "Accounting for Culture" Part 1-2 Supervised Visitation Network Annual International Conference; Albuquerque, NM, "Working with Physical Disabilities in Supervised Visitation"
  • Muscular Dystrophy Association; Knowledge to Success Annual Conference; Dallas, TX "Transitions for Young Adults with Neuromuscular Disorders"
  • Volunteer Assistant Camp Director/Medical Team Liaison (Children's Health and Cook Children's medical staff) & Consultant: Muscular Dystrophy Association Summer Camp Program 2016

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Resume Overview

School Attended

  • University of Texas
  • University of Texas

Job Titles Held:

  • Director of Training and Development
  • Program Director
  • Case Manager
  • Health Care Services Coordinator


  • Master of Social Work
  • Bachelor of Social Work

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