Director For Student Success Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Student success advocate with a passion for the development and implementation of systems and practices that inspire students to achieve personal and academic success.

  • Committed to developing partnerships between student affairs and academic affairs.
  • Committed to creating opportunities for collaboration between staff, faculty, and students.
  • Committed to cultivating an educational environment for student success for all students.
  • Member of the Association for Christians in Student Development.
  • Member of National Orientation Directors Association.
  • Recipient of Southern Nazarene's University's Campus Excellence Award in 2011.
08/2012 to Current Director for Student Success Binghamton University | Binghamton, NY,
  • Serve as Co-Chair of the Retention Task Force and collaborate with the task force to assess student retention and attrition patterns within and between academic terms.
  • Conduct assessment on the effectiveness of retention-improvement practices and programs.
  • Develop and oversee strategies and activities that encourage and foster student success at SNU.
  • Complete Intake Appointments and coordinate any necessary follow up with students who have been reported to be “at risk” via a student retention alert or some other means of communication.
  • Work closely with faculty and support staff to promote engagement and retention of students who have been identified as being at-risk for disengagement and attrition.
  • Partner with the Financial Aid office to identify and support students who might be at risk for persisting because of financial reasons
  • Partner with the Dean for Teaching and Learning to create professional development opportunities for faculty and staff in areas relating to student engagement, retention, and success.
  • Oversee the development and programming of the Multicultural Student Network.
  • Supervise the part time staff and student leaders of the Multicultural Student Network.
  • Oversee the development and programming of Commuter Services on SNU's campus.
04/2007 to Current Director for New Student Institute Lifespan Corporation | Uncasville, CT,
  • Responsible for developing, planning and implementing a 5 day new student orientation for all incoming freshmen and transfer students and their families.
  • Recruit and train faculty and student orientation leaders.
  • Supervise student orientation leaders throughout the semester
  • Chair the New Student Institute campus committee.
  • Partner with admissions, athletics, and academics to ensure a holistic approach for orientation programs.
  • Partner with the General Education Director to develop and implement the First Year Experience at SNU.
02/2004 to 04/2013 Resident Director Southern Nazarene University | City, STATE,
  • Responsible for the holistic development and residential needs of freshmen and upperclassmen students.
  • Managed a residence life staff.
  • Assessed and developed best practices regarding residential student programs and services.
  • Conducted judicial hearings and implemented judicial sanctions for residents.
  • Contributed to professional residential life training, continuing education, and development.
01/2002 to 03/2004 Advising Services Specialist Southern Nazarene University | City, STATE,
  • Provided academic planning and advising services and conducted advising programming for program participants.
  • Recruited and interviewed prospective project applicants.
  • Implemented entrance, transition, and referral process for new participants to use services effectively and appropriately.
  • Assessed services and intervention effectiveness
  • Identified individual participant needs through SSS Individual Service Plans.
  • Prepared and maintained participant academic advising records.
  • Contacted SSS participants for Academic Performance Interventions.
  • Initiated internal referral system for students needing services beyond SSS, including but not limited to the ACE, Disability Services, external counseling services, Financial Aid and other campus and community offices.
  • Advised participants on career goals and graduate school preparation.
  • Provided individual academic skills workshops.
  • Maintained project records relevant to participants’ academic progress, academic advising and class registration.


08/2001 to 11/2001 Case Manager The Bair Foundation | City, STATE,
  • Facilitated placement of children in foster and adoptive homes.
  • Assisted and monitored families in the compliance of licensing/regulatory standards.
  • Implemented Intake Studies and Individual Service Plans in conjunction with foster parents and clients, as well as other professionals involved in the case.
  • Participated in case planning conferences, Professional Consulting Team, school meetings, court hearings, staffing, etc.
  • Maintained regular contact with family and child and monitored psychological, mental, emotional, physical, and environmental well-being through phone contacts, email, and home visits.
  • Provided resource information and referrals to community organizations for therapeutic treatment such as behavior modification, stress management, and therapy to assist client in controlling disorders and other problems.
  • Provided crisis intervention as needed to prevent escalation of high-risk behavior, relapse, hospitalization, placement disruption, and other negative outcomes on a 24-hour on-call basis.
Expected in 2005 Master of Arts | Marital and Family Therapy Southern Nazarene University, Bethany, Oklahoma GPA:
Expected in 2001 Bachelor of Science | Psychology Southern Nazarene University, Bethany, Oklahoma GPA:

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Resume Overview

School Attended
  • Southern Nazarene University
  • Southern Nazarene University
Job Titles Held:
  • Director for Student Success
  • Director for New Student Institute
  • Resident Director
  • Advising Services Specialist
  • Case Manager
  • Master of Arts
  • Bachelor of Science