digital solution consultant engineer resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

A digital consultant/engineer in finance, and technology. Specializing in digital design, process improvements, business and technical analysis, project management, and companywide implementations in the mortgage technology area. Consistently rewarded for success in planning and operational improvements and successful project delivery with great client experiences. Experience in sales has made me an excellent communicator and has built wonderful professional relationships. Also allowing valuable insight into the financial services, and the mortgage lending industry. Enjoy creating amazing client experiences. As a lifelong learner, My goal as a digital consultant is to design banking experiences that captivate the client.

  • Version Control Systems
  • Project Management
  • Testing
  • Consulting Experience
  • Business Analysis
  • Requirements Gathering
  • Deployment
  • Post-Production
  • Business Software Applications
  • Technical Consulting
  • Verbal And Written Communication
  • Planning
Work History
11/2020 to Current
Digital Solution Consultant/Engineer Mercy Healthcare Gerald, MO,
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Created company resource centers for each web-based platform increasing onboarding times by 50%
  • Conferred with existing and potential stakeholders to assess requirements and propose optimal mortgage process solutions.
  • Evaluated diverse organizational systems to identify workflow, communication resource utilization issues increasing originations by 35%.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Conducted thorough reviews of training operations to devise and deploy improvement strategies, facilitating consistent training to frontline staff in various mortgage-related job functions.
  • Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes.
  • Developed comprehensive business cases to analyze costs, benefits, ROI TCO of proposed solutions.
  • Devised strategies to improve organizational efficiency and optimize group management increasing speed in loan process.
  • Improved client sales by automating LOS system feature for better front end client experience effectively transition from legacy ERP to front end client-focused ERP blend.
  • Managed engineering engagement risk by employing simulations and rapid prototyping to reduce initial outlay and prevent costly mistakes.
12/2019 to 12/2020
Project Manager, Strategic Initiatives CrossCountry Mortgage, LLC City, STATE,
  • Working with Encompass .NET and all Operational department heads in delivery of operations projects requiring close cooperation among department stakeholders to share information and develop solutions to meet demand of 50+ company projects.
  • Helping follow up with department stakeholders weekly updating them on their project requests and other need-to-know items.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Developed and initiated projects, including managing costs, schedule, and performance.
  • Identified, reviewed, and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Oversaw projects for Strategic Initiatives by planning, designing, project scopes, and schedules saw increase in project completion time by 3+ weeks.
  • Developed implementation methodologies to rein in project costs while meeting key milestones which led to reduction of one of cost centers by 25%.
01/2018 to 01/2019
Market Operations Manager & Data Analyst T-Mobile US Inc City, STATE,
  • Worked directly with dealer partners with new hire onboarding training and system administration.
  • Established and maintaining dealer Power BI reporting to see how their sales and revenue numbers compare to other dealers in territory focusing on KPI and YOY traffic predictions.
  • Worked directly with area vice president to establish new dealer partners and onboard them.
  • Onboarding within workday new franchise and franchise employees within 120 days and required business to pass T-Mobile brand audit.
  • Worked with total of 8 different dealers/franchises and help franchise management manage over 80+ locations between these dealers.
  • Helped handle all 8 dealer P&Ls to stay acceptable loss limits for T-Mobile standards.
  • Assisted in creating sales training programs for new franchisees and handled Salesforce administration.
  • Executed business strategies to boost revenue and penetrate new markets through implementation of data-driven store managers and sales training
09/2017 to 10/2018
Mortgage Banker/Rocket Mortgage Platform Quicken Loans City, STATE,
  • Created strategies to specifically help create better loan officer experience inside of Rocket HQ platform which connected to consumer platform “Rocket Mortgage” to develop and expand existing customer sales, which resulted in 150% increase in monthly sales.
  • Closed 282 refinance and purchase transactions per year worth more than $11 million averaging 23-24 loan closing month.
  • Developed prospects for new loans by conducting 120+ cold calls weekly.
  • Granted LOC (Love Clients) Award for cleanest and most closable loans with 5-star rating.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Researched product's technical specifications and accurately communicated information.
  • Located and pre-qualified customers for mortgages.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Networked with realtors and current clients to generate referrals.
  • Produced and executed loan packages.
  • Closed 120+ transactions per year worth in excess of $11,000,000.
Expected in to to
Bachelor of Science: Information Technology Management
Western Governors University - Salt Lake City, UT,
Expected in to to
High School Diploma:
Lakewood High School - Lakewood Ohio,
  • Licensed Loan officer
  • Walkme Digital adoption builder certification
  • Digital Adoption Manger certification

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Resume Overview

School Attended

  • Western Governors University
  • Lakewood High School

Job Titles Held:

  • Digital Solution Consultant/Engineer
  • Project Manager, Strategic Initiatives
  • Market Operations Manager & Data Analyst
  • Mortgage Banker/Rocket Mortgage Platform


  • Bachelor of Science
  • High School Diploma

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