Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly organized and detail oriented administrative professional with more than twenty-years experience supplying thorough, organized administrative support and customer service in a community college (education) and formerly in the hospitality industry. I am seeking a new career in the medical field.
  • Critical thinking
  • Project planning
  • Attention to detail
  • Excellent communication skills
  • Database management
  • Articulate and well-spoken
  • Customer service-oriented
  • Excellent planner and coordinator Collaborative
  • Effective trainer Works well under pressure
  • Social media knowledge
  • Human resource laws knowledge
  • Pleasant demeanor
  • Accounting familiarity
  • Travel administration

  • Operations management
  • Client-focused
  • Excel in project and event planning
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Contract negotiation/review/drafting
  • Training and development
  • Focused and completes tasks on time
  • Wrote and edited documents to keep staff informed on policies and procedures.
Process Improvement
  • Created new departmental procedures manual.
  • Assessed organizational training needs.
Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual.
06/1994 to Current Department Coordinator Health Alliance Of Hudson Valley | Wallkill, NY,
  • Serves as the main contact for the Student Life and Leadership Department. Maintains a clean and organized Multicultural Center with computers for student use. Supervises the student run clothing store.
  • Solicits clothing donations for the clothing store and teaches student club members how to solicit donations for tangible goods for events.
  • Points students to relevant information about academic and personal support services available at the college.
  • Oversees daily office operations for staff of five employees. Recruits, trains and terminates department student workers. Responsible for approximately 20 student workers.
  • Accounts receivable and payables in Banner, ExpressLane and MyLane databases. Monitors and maintains approximately 15 budget accounts within the department, some from student fees and with varying amounts (Largest $50,000.00). Manages ten-department visa card accounts. Orders and distributes office supplies while adhering to fixed office budgets.
  • Communicates with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Coordinates the college graduation ceremony, fall welcome week activities, street fairs and student club activities.
  • Teaches customer service skills to students.
  • Performs section building, curriculum review and cataloging proof processing for Student Life Division (SLD) courses. Scheduler for events and vehicles using R25 scheduling system. Processes inter-campus work orders through Megamation portal and utilizes online Information Technology work request database.
  • Locates print and online materials for students completing research projects.
  • Answers student and community user questions via the college library's online chat reference service.
  • Partners successfully with all campus departments, faculty and staff to ensure student recruitment, retention and success.
  • Trains, coaches and mentors staff to ensure smooth adoption of new department program procedures and processes.
  • Creates new revenue streams through organizing street fairs and vending activities.
  • Organizes social and educational activities for students including a variety of club events, coordinates all travel, stipend payments, hotel and shuttle for guest speakers. Coordinates domestic and foreign travel arrangements, including booking airfare, hotel and transportation for student government officers and clubs who are traveling abroad.
  • Attends meetings, training sessions and conferences as required.
  • Work collaboration with all college personnel.
08/1992 to 08/1992 Concierge/Night Auditor Westin Mission Hills Resort | City, STATE,
  • Greeted, registered and assigned rooms to guests of hotels or motels and issued keys.
  • Processed numerous reservations at the front desk.
  • Accommodated guests' requests.
  • Executed prompt wake-up calls when on the morning shift.
  • Processed telephone and walk-in reservations.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping with room availability.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Answered department telephone calls using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in the Desert Resort area.
Expected in 2013 Master of Science | Library and Information Science San Jose State University, San Jose, CA GPA:
Master of Science: Library and Information Science, 2013 San Jose State University - San Jose, CA
Expected in 2009 Bachelor of Science | Social Science Portland State University, Portland, OR GPA:
Bachelor of Science: Social Science, 2009 Portland State University - Portland, OR
Expected in 2006 Associate of Applied Science | Management and Supervisory Development Portland Community College, Portland, OR GPA:
Associate of Applied Science: Management and Supervisory Development 2006 Portland Community College - Portland, OR
Attends meetings, training sessions and conferences as required
Credit, Payments, Accounts Receivable, Arrangements, Basis, Budget, Budgets, Customer Service, Database, Databases, Leadership Development, Mentors, Office Supplies, Operations, Payables, Receptionist, Recruitment, Retail Sales, Scheduling, Training, Travel Arrangements, Accounting, Administrative Support, Articulate, Database Management, Detail Oriented, Excellent Communication Skills, Highly Organized, Project Planning, Very Organized, Associate, Etiquette, Front Desk, Housekeeping, Maintenance, Satisfaction, Telephone

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  • San Jose State University
  • Portland State University
  • Portland Community College

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  • Concierge/Night Auditor


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