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Debt Collector Resume Example

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DEBT COLLECTOR
Summary

Hardworking and reliable costumer service, with strong ability in leadership and time management. Offering people skills, communication and skills management. Highly organized, proactive and punctual with team-oriented mentality.

Experience
06/2020 - CurrentCompany Name - Debt CollectorCity, State
  • Secured payments by following up with customers which disregarded promise to pay.
  • Processed payments over phone and set up recurring drafts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Reviewed accounts to determine payment plan compliance.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
03/2012 - 09/2020Company Name - Sales AgentCity, State
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Continuously met sales goals via strategic prospecting.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
12/2012 - 03/2020Company Name - Assistant ManagerCity, State
  • Planned and prepared workflow schedules, delegating tasks for 28-member team.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted general manager in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Completed inventory audits to identify losses and project demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
03/2014 - 08/2014Company Name - Customer Service RepresentativeCity, State
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Scheduled and confirmed appointments.
  • Maintained customer records with timely and accurate database updates.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
Skills
  • Reliable and trustworthy
  • Time management
  • Communication
  • Basic math
  • Active listening
  • Planning
  • Organizational skills
  • Critical thinking
  • Microsoft Office
  • Data management
  • Relationship building
Education and Training
05/2011Palm Bay Magnet Senior High SchoolCity, StateHigh School Diploma
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Resume Overview

School Attended

  • Palm Bay Magnet Senior High School

Job Titles Held:

  • Debt Collector
  • Sales Agent
  • Assistant Manager
  • Customer Service Representative

Degrees

  • High School Diploma

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