Debt Collector Resume Example
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DEBT COLLECTOR
Summary
Hardworking and reliable costumer service, with strong ability in leadership and time management. Offering people skills, communication and skills management. Highly organized, proactive and punctual with team-oriented mentality.
Experience
06/2020 - CurrentSpruce Finance - Debt CollectorMill Valley , CA
- Secured payments by following up with customers which disregarded promise to pay.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Reviewed accounts to determine payment plan compliance.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Overcame objections by applying advanced training and persuasion techniques.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
03/2012 - 09/2020Sands Of Kahana - Sales AgentLahaina , HI
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Continuously met sales goals via strategic prospecting.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
12/2012 - 03/2020Williams-Sonoma, Inc. - Assistant ManagerOrland Park , IL
- Planned and prepared workflow schedules, delegating tasks for 28-member team.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted general manager in evaluating employee performance and cultivating improvement initiatives.
- Supported sales management initiatives to optimize business development.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Completed inventory audits to identify losses and project demand.
- Delegated daily tasks to team members to optimize group productivity.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
03/2014 - 08/2014Fogo De Chao - Customer Service RepresentativeSan Juan , PR
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls and directed to designated individuals or departments.
- Delivered service and support to each customer, paving way for future business opportunities.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Scheduled and confirmed appointments.
- Maintained customer records with timely and accurate database updates.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Skills
- Reliable and trustworthy
- Time management
- Communication
- Basic math
- Active listening
- Planning
- Organizational skills
- Critical thinking
- Microsoft Office
- Data management
- Relationship building
Education and Training
05/2011Palm Bay Magnet Senior High SchoolCity, StateHigh School Diploma
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Palm Bay Magnet Senior High School
Job Titles Held:
- Debt Collector
- Sales Agent
- Assistant Manager
- Customer Service Representative
Degrees
- High School Diploma
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