debt collector resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Hardworking and reliable costumer service, with strong ability in leadership and time management. Offering people skills, communication and skills management. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Reliable and trustworthy
Time management
Communication
Basic math
Active listening
Planning
Organizational skills
Critical thinking
Microsoft Office
Data management
Relationship building
Education and Training
Palm Bay Magnet Senior High SchoolMelbourne, FLExpected in 05/2011High School Diploma:GPA:Status
Experience
Spruce FinanceDebt Collector
Mill Valley, CA, 06/2020Current
Secured payments by following up with customers which disregarded promise to pay.
Processed payments over phone and set up recurring drafts.
Met demands of busy collections group by performing high volume of daily calls.
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Reviewed accounts to determine payment plan compliance.
Conveyed current account information and obtained payments by using pre-scripted statements.
Overcame objections by applying advanced training and persuasion techniques.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Sands Of KahanaSales Agent
Lahaina, HI, 03/201209/2020
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Continuously met sales goals via strategic prospecting.
Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Williams-Sonoma, Inc.Assistant Manager
Orland Park, IL, 12/201203/2020
Planned and prepared workflow schedules, delegating tasks for 28-member team.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Assisted general manager in evaluating employee performance and cultivating improvement initiatives.
Supported sales management initiatives to optimize business development.
Directed and led employees, supervising activities to drive productivity and efficiency.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Completed inventory audits to identify losses and project demand.
Delegated daily tasks to team members to optimize group productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Fogo De ChaoCustomer Service Representative
San Juan, PR, 03/201408/2014
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Set up and activated customer accounts to maintain QA satisfaction levels.
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