debt collector resume example with 20+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Professional Summary
Experienced Accounts Receivable Specialist bringing 20+ years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
Skills
|
|
Work History
Debt Collector, 10/2014 to 07/2022
Makowsky Ringel Greenberg, Llc – Memphis, TN,
Makowsky Ringel Greenberg, Llc – Memphis, TN,
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Entered client details and notes into system for interdepartmental access and review.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained high volume of calls and met demands of busy and productive group
- Worked with customer to create debt repayment plan based on current financial condition
- Entered client details and notes into system for interdepartmental access and review
- Listened to customers and negotiated solutions that met creditor and debtor needs
Medical Claims Processor, 04/1999 to 05/2021
Brink's Incorporated – Seaford, DE,
Brink's Incorporated – Seaford, DE,
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Reviewed provider coding information to report services and verify correctness.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed and recorded new policies and claims.
- Coordinated with contracting department to resolve payer issues.
- Determined appropriateness of payers to protect organization and minimize risk.
- Managed large volume of medical claims on daily basis
- Paid or denied medical claims based upon established claims processing criteria
- Used administrative guidelines as resource or to answer questions when processing medical claims
- Responded to correspondence from insurance companies
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
Collections Specialist, 05/2008 to 09/2014
Cu*Answers, Inc. – Grand Rapids, MI,
Cu*Answers, Inc. – Grand Rapids, MI,
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
- Collected documents and made portfolios for collections accounts.
- Counseled debtors on payment options and arranged installment agreements
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Achieved performance goals on consistent basis
Education
High School Diploma: , Expected in 06/1970 Booker T Washington - New Orleans, LA,
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Booker T Washington
Job Titles Held:
- Debt Collector
- Medical Claims Processor
- Collections Specialist
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()