Communication Prioritizing Organization Technical skills Interpersonal skills Initiative and problem-solving abilities Dependability Information Verification Customer Service Mail Handling MS Office Spanish Fluency Microsoft Excel | Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Self-Confidence Handling Pressure Greeting Visitors Appointments Scheduling Calls Screening Correspondence typing Computer Programming Experience with office equipment (fax and copy machine) Data Entry E-Commerce |
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prepared merchandise for sales floor.
- Wrote, negotiated and finalized sales contracts.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Answered an average of 20+ calls per day by addressing customer inquiries, solving problems and providing new product information.
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Added new material to file records and created new records.
- Reviewed and updated client correspondence files and scheduling database.
- Assisted with receptionist duties, file organization and research and development.
- Medical Receptionist, Medical Terminology, Rules and Regulations of HIPAA Certification from Rosemead Adult School.
- Medical Terminology Knowledge
Medical Receptionist/Telephone Skills (includes computer skills) Certificate
Medical Terminology Certificate
Rules and Regulations of HIPAA Certificate
Computer Literacy Certificate
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Resume Overview
School Attended
- Rosemead Adult school
Job Titles Held:
- Debt Collector
- Sales Associate
- Costumer Service
- Office Assistant
Degrees
- Certification
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