Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Exceptionally hardworking and focused Entry Level Receptionist with a superior work ethic and customer service skill set. Superb multitasker able to handle a high volume of simultaneous clerical office tasks with the highest degree of professionalism and accuracy. Adept at fostering and sustaining cordial yet professional relationships with all coworkers supervisors and customers.
Technical skills
Interpersonal skills
Initiative and problem-solving abilities

Information Verification

Customer Service

Mail Handling

MS Office

Spanish Fluency

Microsoft Excel

Problem Solving



Strong Work Ethic

Time Management

Critical Thinking


Handling Pressure

Greeting Visitors

Appointments Scheduling

Calls Screening

Correspondence typing

Computer Programming

Experience with office equipment (fax and copy machine)

Data Entry


Work History
2014 to 03/2014 Debt Collector Mandarich Law Group | Buffalo, NY,
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
08/2014 to 2015 Sales Associate Farfetch | Chicago, IL,
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
04/2017 to 06/2017 Costumer Service Legacy Health System | Tualatin, OR,
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Answered an average of 20+ calls per day by addressing customer inquiries, solving problems and providing new product information.
06/2017 to 08/2017 Office Assistant Valyria Jewelry | City, STATE,
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Added new material to file records and created new records.
  • Reviewed and updated client correspondence files and scheduling database.
  • Assisted with receptionist duties, file organization and research and development.
Expected in 2017 Certification | Medical Receptionist Rosemead Adult school, , GPA:
  • Medical Receptionist, Medical Terminology, Rules and Regulations of HIPAA Certification from Rosemead Adult School.
  • Medical Terminology Knowledge

Medical Receptionist/Telephone Skills (includes computer skills) Certificate

Medical Terminology Certificate

Rules and Regulations of HIPAA Certificate

Computer Literacy Certificate

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Resume Overview

School Attended

  • Rosemead Adult school

Job Titles Held:

  • Debt Collector
  • Sales Associate
  • Costumer Service
  • Office Assistant


  • Certification

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