debt collector resume example with 6+ years of experience
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Debt Collector
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Bartender
Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Friendly Bartender experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Property Management Outgoing and hardworking Assistant, professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 2 years of related experience combined with results-focused and quality-driven approach. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
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- Answered customer questions regarding account discrepancies or problems.
- Contacted customers with delinquent accounts to solicit payment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Advised customers of necessary actions and strategies for debt repayment.
- Reviewed accounts to determine payment plan compliance.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Used variety of automated systems to locate and monitor overdue accounts.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Recorded information about status of collection efforts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Procured and organized project documents, reports and files.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Filled condiments and napkin containers during slack periods. Which included other sidework.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Which pertains to sidework duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Trained, managed and motivated employees to promote professional skill development.
- Assisted in general housekeeping to maintain store image.
- Mentored newly hired staff in upselling techniques to improve sales.
- Used Point of Sale register system to complete transactions.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Made Floorcharts & Shift spreadsheets
Lincoln Charter Highschool - Denver, NC,
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Resume Overview
School Attended
- Lincoln Charter Highschool
Job Titles Held:
- Debt Collector
- Property Management Assistant
- Server/Bartender
- Shift Manager/Key Holder/ Batender
Degrees
- High School Diploma
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