csr resume example with 7+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Resourceful C.S.R. who consistently meets and exceeds productivity goals. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
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Managed call flow with up to 160 calls in queue per minute.
Community Trust Bancorp, Inc. – Elkhorn City, KY,
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.Answered customer emails and telephone requests for information.Provided information about sales processes, warranty requirements and service standards. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.Took an avaerage of 100-110 calls daily.
Tma – Wood Dale, IL,
Demonstrated mastery of customer service call script within specified timeframes. Properly directed inbound calls in phone queues to improve call flow. Scheduled and confirmed appointments for consumers.Handled and processed confidential customers information.Regularly sought opportunities to up sell and add on additional merchandise.
Community Trust Bancorp, Inc. – Flemingsburg, KY,
Provided base level IT support to company personnel. Displayed courtesy and strong interpersonal skills with all customer interactions. Helped customers track and ship packages, responding to an average of thirty calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
La-Z-Boy, Inc. – Newton, MS,
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Goomba's Pizzeria – City, STATE,
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Counseled and disciplined staff when necessary. Accepted payment from customers and made change as necessary. Closed and open store, and register.
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Resume Overview
School Attended
- Byron P. Steele
Job Titles Held:
- BDC (Business Development Center)Agent
- CSR
- TECH SUPPORT
- CSR
- Assistant Manager
Degrees
- High School Diploma
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