Resourceful C.S.R. who consistently meets and exceeds productivity goals.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Managed call flow with up to 160 calls in queue per minute.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Counseled and disciplined staff when necessary. Accepted payment from customers and made change as necessary. Closed and open store, and register.
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