Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about Natural Gas and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 20 years of Gas industry experience.
Outgoing CSR with 20+ years of experience in customer service. Skilled at closing sales, answering questions quickly and handling all issues professionally. Trained in the new Cayenta system use with extensive knowledge of how it works.
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