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CSR Resume Example

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CSR
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about Natural Gas and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 20 years of Gas industry experience.

Outgoing CSR with 20+ years of experience in customer service. Skilled at closing sales, answering questions quickly and handling all issues professionally. Trained in the new Cayenta system use with extensive knowledge of how it works.

Skills
Experience
CSR | 03/2013 to CurrentCompany Name - City, State
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.n
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 30+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
CSR | 05/2010 to 02/2013Company Name - City, State
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Prepared, completed and processed customer account forms and database changes.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with completing quick and efficient sales transactions.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
CSR | 06/1993 to 05/2010Company Name - City, State
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Assisted customers with completing quick and efficient sales transactions.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Prepared, completed and processed customer account forms and database changes.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with managers to develop service improvement initiatives.
Education and Training
Elba High School - - City,State | | High School Diploma05/1986
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Resume Overview

School Attended

  • Elba High School

Job Titles Held:

  • CSR

Degrees

  • Elba High School - City , State | High School Diploma

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