csr resume example with 10+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Highly motivated professional with strong clinical abilities working with adolescents, and elderly patients. Proactive and organized with a passionate commitment to first-rate patient care. Core competencies include excellent communication, time management skills, and handling tasks with accuracy. Seeking a challenging opportunity that will allow me to apply my education and skills.
Skills
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Experience
04/2021 to 07/2021
CSR Gate Gourmet – Las Vegas, NV,
- Educated patients about their condition, medication, and assist with securing funds for medical care Monitor and update all patient scheduling in coordination with available physicians.
- Created strategies to meet quality assurance and other key performance metrics for the program.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered numerous inbound calls per day and directed to individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Counseled and made recommendations to patients, caregivers and families about communicative strategies and devices.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Exceeded customer satisfaction by finding creative solutions to problems.
12/2020 to 04/2021
Care Coordinator A Helping Hand Homecare – Las Vegas, NV,
- Educated patients about their condition, medication, and assisted with securing funds for medical care.
- Formulated care plans to address patient’ s health care needs, and schedule routine follow- ups
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Communicated with patients with compassion while keeping medical information private.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
- Streamlined discharge planning to create efficient, patient-oriented care strategies.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Protected patient data in alignment with HIPAA privacy protocols.
- Constructed case notes and comprehensive reports for data entry into Carelogic portal.
- Advocated for members and families to coordinate care and navigate resources within Tennessee Health Link system.
03/2017 to 12/2020
CASE MANAGEMENT COORDINATOR CLINICAL Catholic Charities – Tampa, FL,
- Managed medical- only and low- to mid- level lost- time worker' s compensation claims under close supervision.
- Processed worker' s compensation claims while simultaneously facilitating treatment plans and services in collaboration with all claim parties.
- Provided recommendations to case management when working status changes due to functional limitations or medical instability.
- Handled difficult case situations with tact and professionalism to maintain positive working relationships.
- Discussed client advocacy and referral services, supporting families with education and resources.
- Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
- Assigned cases to employees, prioritizing tasks to meet upcoming deadlines.
- Promoted collaboration across multiple service lines to support workers comp clients.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Collaborated with various healthcare providers to facilitate doctor appointments and delivery of healthcare equipment.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
06/2011 to 03/2017
CLERICAL SPECIALIST (Public Health) SHELBY COUNTY HEALTH DEPARTMENT – City, STATE,
- Oversaw all aspects of the public assistance program.
- Interviewed recipients at specified intervals to certify their eligibility for benefits leading to a 36 % increase in families receiving aid.
- Evaluated financial data to determine recipient eligibility status.
- Investigated applicants for public assistance to gather information pertinent to their applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Answered approximately numerous phone calls daily and pleasantly welcomed visitors to office.
- Responded quickly to codes and coordinated efficient and skilled care.
- Applied HIPAA privacy and security regulations while handling patient information.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Submitted and accurately processed insurance claims with related medical code verifications and assessments.
- Assessed clients' eligibility for federal and state benefits programs.
08/2009 to 02/2011
Case Manager Aide Mid-State Opportunities – City, STATE,
- Prioritized calls, messages and email to smoothly manage case-related communications.
- Prepared weekly and monthly reports outlining clients' compliance with case plans.
- Uploaded, reviewed and tracked daily mail into case management system.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with social workers to support patients.
- Educated patients on various resources, services and programs to maximize care.
- Maintained thorough and accurate records outlining program operations and participant progress.
Education and Training
Expected in 05/2014 to
BACHELOR OF ARTS, MAJOR: SOCIAL WORK
UNION UNIVERSITY - Memphis, TN,
UNION UNIVERSITY - Memphis, TN,
Expected in 01/2008 to
ASSOCIATE DEGREE: MAJOR IN SCIENCE
SOUTHWEST TENNESSEE COMMUNITY COLLEGE - MEMPHIS, TN
SOUTHWEST TENNESSEE COMMUNITY COLLEGE - MEMPHIS, TN
C/ O
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Resume Overview
School Attended
- UNION UNIVERSITY
- SOUTHWEST TENNESSEE COMMUNITY COLLEGE
Job Titles Held:
- CSR
- Care Coordinator
- CASE MANAGEMENT COORDINATOR CLINICAL
- CLERICAL SPECIALIST (Public Health)
- Case Manager Aide
Degrees
- BACHELOR OF ARTS, MAJOR
- ASSOCIATE DEGREE
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