Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty
Skills
Sales expertise
Complaint resolution
Report preparation
Inbound and Outbound Calling
Good listening skills
Multi-line phone talent
Money handling abilities
Key holder experience
Service standard compliance
Trustworthy companion
Compassionate
Credit and collections
Multitasking abilities
Companionship and Emotional Support
Education
Larkin High SchoolElgin, IL, Expected in 05/2007High School Diploma:GPA:Status
Work History
Domino's PizzaCSR
Mineola, TX, 04/2016Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended loan approvals and denials based on customer loan application reviews.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained friendly and professional customer interactions.
Country Meadows Retirement CommunitiesCNA
Wyomissing, PA, 03/201106/2014
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Remained alert to problems or health issues of clients and competently responded.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurse.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Country Meadows Retirement CommunitiesCNA
York, PA, 08/200602/2011
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
City Of Ann ArborCashier
Ann Arbor, MI, 10/200408/2006
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked prices for customers and processed items sold by scanning barcodes.
Educated customers on promotions to enhance sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register to record all transactions accurately and efficiently.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
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