CSR Resume Example Family Dollar Stores Inc.

CSR

Professional Summary

Hardworking Customer Service Representative with 9 years of experience working with customer service. Trained in project and time management with extensive knowledge of cash register, stocking and receiving and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Retail materials management
Report preparation
Money handling abilities
Stock management
Order fulfillment
Recordkeeping strengths
Data Entry
Credit card processing

Retail store support
CRM
Training development aptitude
Shipping procedures understanding
Warehousing functions
Service standard compliance
Stocking and replenishing

Work History

CSR, 08/2019 to Current
Family Dollar Stores Inc. – Houston, TX

Cultivated customer loyalty, promoted repeat customers and improved sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Boosted sales revenue by skillfully promoting diverse product options.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Warehouse Worker, 04/2018 to 07/2019
Total Warehousing Services Inc. – Houston, TX

Loaded, unloaded and moved material to and from storage and production areas.
Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
Identified inadequate materials and faulty equipment and brought to supervisors' attention.
Volunteered to assist management with varying projects, demonstrating willingness to learn new tasks and increase skill levels.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Effectively operated pallet jacks and motorized equipment to receive and transport items from various warehouse locations.
Moved and lifted heavy loads of merchandise using motorized equipment.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Courtesy Clerk, 09/2016 to 07/2018
Safeway – Houston, TX

Stocked shelves and managed inventory through stocking and date checks.
Served needs of more than 100 customers in busy grocery environment.
Handled approximately 100 daily credit and cash transactions for customers with accuracy and speed.
Collected more than 54 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Helped customers take merchandise out of store and loaded items into vehicles.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Processed monetary transactions by giving and receiving cash, processing coupons and refunds and applying discounts.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Returned unwanted items to correct store locations and restocked shelves.
Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and clearing parking lot.
Assisted customers with large purchases by carrying items to vehicles.

Aircraft Cabin Cleaner, 11/2015 to 07/2016
G2 Secure Staff – Houston, TX

Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Performed up to 5 inspections daily and kept complete, accurate records of vehicle condition.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

High School Diploma: Core Studies, 06/2011
Eisenhower High School - Houston, TX

Resume Overview

Companies Worked For:

Family Dollar Stores Inc.
Total Warehousing Services Inc.
Safeway
G2 Secure Staff

School Attended

Eisenhower High School

Job Titles Held:

CSR
Warehouse Worker
Courtesy Clerk
Aircraft Cabin Cleaner

Degrees

High School Diploma : Core Studies , 06/2011

CSR Resume Example

Resume Score: 80%

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