Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified CSR with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strategic sales knowledge
Credit card processing
Work History
CSR, 08/2016 to 01/2017 Gate Gourmet – Flushing, ,
Answered product questions with up-to-date knowledge of sales and store promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recommended alternative items if product was out of stock.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Communicated all store initiatives and promotions to customers to generate return business.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
CSR, 2014 to 06/2016 Gate Gourmet – Chantilly, ,
Learned, referenced and applied product knowledge information.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
High School Diploma: , Expected in 1993 to Telfair County High School - McRae Ga, GPA: Status -
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