CSR Resume Example Sitel Work @ Home

CSR

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified CSR with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Skills

Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner

Strategic sales knowledge
Credit card processing

Work History

CSR, 09/2016 to 02/2017
Sitel Work @ Home – Nashville TN

Answered product questions with up-to-date knowledge of sales and store promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recommended alternative items if product was out of stock.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Communicated all store initiatives and promotions to customers to generate return business.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

CSR, 01/2014 to 07/2016
Convergys Work@Home – Cincinnati OH

Learned, referenced and applied product knowledge information.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Education

High School Diploma: 1993
Telfair County High School - McRae Ga

Resume Overview

Companies Worked For:

Sitel Work @ Home
Convergys Work@Home

School Attended

Telfair County High School

Job Titles Held:

Degrees

High School Diploma : 1993

CSR Resume Example

Resume Score: 55%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes