LiveCareer-Resume

csr resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified CSR with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strategic sales knowledge
  • Credit card processing
Work History
CSR, 08/2016 to 01/2017
Gate GourmetFlushing, ,
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recommended alternative items if product was out of stock.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

CSR, 2014 to 06/2016
Gate GourmetChantilly, ,
  • Learned, referenced and applied product knowledge information.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Education
High School Diploma: , Expected in 1993 to Telfair County High School - McRae Ga,
GPA:

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Resume Overview

School Attended

  • Telfair County High School

Job Titles Held:

  • CSR
  • CSR

Degrees

  • High School Diploma

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