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CSR Resume Example

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CSR
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry]. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • POS systems expert
  • Complaint resolution
  • Service standard compliance
  • Retail materials management
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Staff education and training
  • Report preparation
  • Strategic sales knowledge
  • Key stakeholder relationship building
  • Stock management
  • Medical terminology knowledge
  • CRM
  • Credit card processing
  • Multi-line phone talent
  • International sales support
  • Money handling abilities
  • Sales expertise
  • Training development aptitude
  • Receiving support
  • Order fulfillment
  • Stocking and replenishing
  • Recordkeeping strengths
Work History
CSR, 03/2010 to Current
Company Name – City, State
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Training Manager, 02/2008 to 03/2010
Company Name – City, State
  • Implemented new learning strategies depending upon employees' skill levels.
  • Planned corporate annual summer and holiday events, including team building-based training initiatives.
  • Conducted training courses and prepared videos for long-term use.
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Created in-depth training manual for all employees.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Selected and assigned instructors to conduct specific training programs.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Analyzedeffectiveness of training programs at all levels and recommended updates.
National Service Officer/Attorney in Fact, 10/1995 to 02/2007
Company Name – City, State
  • Transported veterans services to customer locations
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
Special Amphibious Reconnaissance Corpsman , 06/1985 to 02/1995
Company Name – City, State
  • Administered tests and medication to stabilize patients in field or in transit.
  • Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Recorded situational triages, medication administration and patient statuses to collect data on EMT effectiveness and emergency preparedness.
  • Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Associate of Science: Physical Therapy 4 Years, 06/1995
Texas State University - City, State
Affiliations
  • Toastmasters
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Resume Overview

School Attended

  • Texas State University

Job Titles Held:

  • CSR
  • Training Manager
  • National Service Officer/Attorney in Fact
  • Special Amphibious Reconnaissance Corpsman

Degrees

  • Associate of Science : Physical Therapy 4 Years , 06/1995

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