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CSR Resume Example

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CSR
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • Report creation
  • Credit card payment processing
  • Business development understanding
  • Store maintenance
  • Microsoft Office expertise
Experience
February 2020
to
March 2020
Thomas L. Cardella & AssociatesOttumwa, IACSR
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Reviewed account and service histories to identify trends and issues.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
March 2019
to
February 2020
Davis CenterBloomfield, IACNA/Dietary Aide
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Prepared examination and patient rooms for [Type] procedures, checking supply availability and laying out instruments.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected [Type] samples to complete [Type] tests for patient, checking for changes that indicated potentially dangerous conditions.
  • Assisted in changing from [Software] to [Software] for medical recordkeeping, keeping detailed records before, during and after switch.
  • Performed [Type] and [Type] treatments on [Number] patients daily.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Used mobility devices and [Type] equipment to transport patients.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
January 2019
to
March 2019
Pizza Ranch Inc.Fairfield, IALine Cook
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Kept stations stocked and ready for use to maximize productivity.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Supervised staff of [Number], providing direction in preparing specialty items, including [Type] and [Type] food.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Oversaw food product inventory, making recommendations to [Job title] to streamline kitchen operations.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Mentored and trained [Number][Job title]s through [Action] and [Action], improving overall quality and performance.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Created approximately [Number] orders simultaneously during busy periods.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Developed process that accurately tracked food costs more efficiently, saving $[Amount] in food waste per [Timeframe].
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
November 2018
to
January 2019
Sunnybrook Assisted LivingFairfield, IAHead Cook
  • Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Planned, prepared and served meals for day camp hosting [Number] people.
  • Monitored and improved performance of [Number] team members resulting in [Number] meals produced daily.
  • Created exciting dishes at competitive prices to attract clientele and increase revenue.
  • Streamlined kitchen processes to shorten wait times and serve [Number] additional guests per hour.
  • Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
  • Partnered with [Job title] to create dynamic entrees for large banquets and special events.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Performed mise en place daily to efficiently prepare signature dishes.
  • Adjusted seasonal plans to source local ingredients and align special dishes with area events.
  • Purchased ingredients from local farms to benefit environment and reduce costs [Number]%.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
  • Developed innovative menu to provide customers with over [Number] high-quality food options.
  • Placed orders for food and supplies used for creating meals for [Number] people.
Education and Training
August 2014
Indian Hills Community CollegeOttumwa, IAAssociate of Arts: Accounting Assistant
July 2019
Indian Hills Community CollegeOttumwa, IACertificate: Certified Nursing Assistant
August 2002
Indian Hills Community CollegeOttumwa, IAGED
Accomplishments
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
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Resume Overview

Companies Worked For:

  • Thomas L. Cardella & Associates
  • Davis Center
  • Pizza Ranch Inc.
  • Sunnybrook Assisted Living

School Attended

  • Indian Hills Community College

Job Titles Held:

  • CSR
  • CNA/Dietary Aide
  • Line Cook
  • Head Cook

Degrees

  • Associate of Arts : Accounting Assistant
    Certificate : Certified Nursing Assistant
    GED

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