CSR Resume Example
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CSR
Professional Summary
HIM Specialist with experience supporting six physicians in a busy medical office. Inpatient and outpatient medical records. Familiar with ICD 9 coding and private insurance carriers. Patient-focused, skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.
Skill Highlights
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Professional Experience
CSR
July 2014 to January 2015Idex Corporation － Lima , NY
July 2014 to January 2015Idex Corporation － Lima , NY
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Inspected products for quality assurance before display. Maintained temperature, sweep and sanitation logs.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Baked and packaged bread, rolls, cookies, and cupcakes.
- Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
- Offered product samples and answered product questions for customers.
- Invoiced customers in timely and accurate manner.
Owner/Head Baker
February 2012 to May 2014Clean Harbors, Inc. － Fallon , NV
February 2012 to May 2014Clean Harbors, Inc. － Fallon , NV
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
- Invoiced customers in timely and accurate manner.
- Coordinated employee schedules for maximum efficiency.
- Supervised and communicated with vendors for efficient delivery of wholesale orders.
- Properly labeled all signs for mixes, weights and measures with accurate information.
- Safely operated oven, proof box, mixer, bread machine, pallet jack and DIGI printer.
- Interviewed and hired bakery employees. Recruited, trained and supervised four bakery staff.
- Oversaw production of wedding cakes in weeks, from scheduling to final delivery, with overwhelming customer satisfaction.
Field Project Manager
August 2008 to June 2011Aspirus － Marshfield , WI
August 2008 to June 2011Aspirus － Marshfield , WI
- Responsible for the manual auditing of patient records in a hospital/clinical environment.
- Utilizing individual discretion in compliance with HIPPA requirements.
- Strictly followed all federal and state guidelines for release of information.
- Interfaced with Office Administration to determine scope of projects; determined execution and length of assignment, and billable man-hours.
- Supervised average team size of 10 full-time employees.
- Provided cross training to staff members.
- Assisted in the purging of medical records, logs, file relocation, and setup of new file/MR offices.
- Provided office management support by correctly ordering necessary supplies, equipment and materials.
- Oversaw staff recruitment, quarterly performance reviews, and employee termination.
- Worked with upper management to ensure appropriate changes were made to improve clients satisfaction.
- Facilitated information flow between clients, account management operations, quality assurance, training and billing to guarantee that Data Hunter objectives were met.
Health Information Specialist
July 2006 to June 2008Finger Lakes Technologies Grp － Bangor , ME
July 2006 to June 2008Finger Lakes Technologies Grp － Bangor , ME
- Provided timely and complete response to health record information requests to medical records department customers.
- Responsible for medical transcription Responsible for the submittal of procedural inventory for a team of 6 doctors.
- Performed medical record retrieval, discard, and delivery assignments; including filing of clean charts. Pulled, screened and delivered charts from batch and appointment add-on out-guides.
- Processed incoming courier transported medical records.
- Referenced record requests according to the nature of their priority.
- Prepping/Scanning/Viewing/Indexing:
- Site coding, sort, batch, scan and manually index documents in the electronic health record system.
- Record tracking/control procedures at all times, including maintenance of the IDX Chart Tracking/Locater System.
- Maintained and calibrated scanning equipment.
- Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HIM information.
- Wrote clear and detailed clinical phone messages for physicians.
- Retrieved physician correspondence from dictation services
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Customer Service Specialist
February 2004 to June 2006John Crane Inc － Longview , TX
February 2004 to June 2006John Crane Inc － Longview , TX
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Utilized in-house systems for correct reporting of daily sales reports.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated store policy violations to the leadership team in a timely manner.
- Built and maintained effective relationships with peers and upper management.
Customer Service Representative
September 2002 to May 2003A.R.P Mobil Notary － City , STATE
September 2002 to May 2003A.R.P Mobil Notary － City , STATE
- Informed customer/clients over the phone mailings of changes to service within A.R.P.
- Mobil Notary Schedule and confirmed all appointments with customers/clients Amended "schedule route" to meet cut off times.
- Maintained stock orders for all office supplies and equipment.
- Batching" account for all cash, checks and credit card transactions.
- Balanced daily cash deposits and inventory with a zero error rate.
- Delivered prompt, accurate and excellent customer service.
- Resolved customer disputes with tact and professionalism.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Maintained up-to-date records at all times.
- Addressed customer service inquiries in a timely and accurate fashion.
Education and Training
High School Diploma : Medical AssistantKaplan College － City, State
The MA program offers medical and clinical courses that train you, and also provides instruction in administrative and computer skills.
•Assisting with physical examinations
•Preparing examining room instruments and equipment
•Recording vital signs
•Word processing
•Patient data documentation and maintenance
•Patient appointment scheduling and reception
•Basic accounting procedures
•Insurance claims filing
•Medical information transcription and correspondence preparation
Skills
Mac/PC, Ms Office, Power point, Excel, Outlook, Windows 8, Yahoo, Google, First Aid/ CPR
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Resume Overview
School Attended
- Kaplan College
Job Titles Held:
- CSR
- Owner/Head Baker
- Field Project Manager
- Health Information Specialist
- Customer Service Specialist
- Customer Service Representative
Degrees
- High School Diploma : Medical Assistant
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